October 2020
Unplanned Outage
- Network Outage – Potomac Science Center (Remote Site)
- Kaltura MyMedia Unavailable
- VPN Outage
- Microsoft Office 365 Services Disruption
- Call Pilot Voice Mail System Unavailable
- Blackboard/MyMason Login
Phishing Alerts
Maintenance
- Patriot Web Self Service, Banner Admin & Select Services Unavailable
- Mobile Printing & EHS Training Unavailable
- Select Services & Websites Unavailable
- Cisco TelePresence Unavailable
- Banner & Select Services Unavailable
- DNS Server Maintenance
- TeamDynamix (TDX) Unavailable
- Data Center Unavailable
Bulletins
September 2020
Unplanned Outage
Phishing Alerts
- Task
- Request
- Reply
- Flexible Job Oppurtunity ( Student and Staff) George Mason University.
- WORK FROM HOME
- Remote Work or Work From Home
- REMOTE POSITION
- Expression!
- Jeffrey Warner posted a message re Intelligence Community Club
- No subject
- Various subjects
- No subject
- Re Your Mason Account Password Change
- Notice from Gmu 11th September 2020
- Re: Security Alert: Warning About Unsolicited Job Offers
- Important Documents for Students
- Request
- no subject
- Hello
- password update 9/1/2020
- Recent email scam OR Confidentiality Agreement Document
Maintenance
- Password.gmu.edu Unavailable
- Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable
- Matlab Unavailable
- CUI Citrix Environment Unavailable
- Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable
- CUI Citrix Environment Intermittently Unavailable
- CUI Citrix Environment Unavailable
- CUI Citrix Environment Unavailable
- Banner & Select Services Unavailable
- Mobile Printing & EHS Training Unavailable
- Cisco TelePresence Unavailable
- Select Services & Websites Unavailable
- DNS Server Maintenance
Bulletins
After Action Reports
August 2020
Unplanned Outage
- Blackboard Collaborate Ultra
- Citrix Virtual Lab Unavailable
- MyMedia and Videos in Blackboard Unavailable
- Blackboard Login
- Zoom Outage
- Classroom phones are unable to call the support line
- MyMedia and Videos in Blackboard Unavailable
- Blackboard Login Issues
- Blackboard Course Access
- Unplanned Service Interruption During Maintenance
Phishing Alerts
- Task
- Retirement Support for George Mason University Personnel
- Task: August 25TH
- PET SITTING JOB
- PET SITTER NEEDED
- DOG WALKING JOB
- DOG SITTER JOB
- Earn $30 in 1.5 hours by testing a design tool
- Action Required: Banking Change request received for your Apple Customer record XXXXX; Follow-up: 743632445
- NEWS TIP: Q TARGETTED: SpaceX is under Observation
- Retirement Support for George Mason University Personnel
- Faculty-Evaluation.pdf
- BLACK REVOLUTION MEETS PHYSICS
- Ele Margelos shared “Faculty Evaluation” with you.
- PART-TIME JOB OFFER!!!
- DIRECTAXIS 5% PROMO.
- 2020 FACULTY EVALUATION
- User disabled.
- Send me your available cell number
- Payroll Error
Maintenance
- Pinnacle Unavailable
- Banner & Select Services Unavailable
- mason.gmu.edu Unavailable
- Kaltura MyMedia Maintenance
- TeamDynamix (TDX) Unavailable
- Virtual Computing Lab (VCL) Unavailable
- Virtual Computing Lab (VCL) Unavailable
- Virtual Computing Lab (VCL) Unavailable
- Banner & Select Services Unavailable
- Evisions Upgrade
- Internet2 Unavailable
- Internet2 Unavailable
- TeamDynamix (TDX) Maintenance
- Jamf and Mason Self Service for Mac Unavailable
- Select Services & Websites Unavailable
- Webex Meetings Updates
- DNS Server Maintenance
Bulletins
After Action Reports
July 2020
Unplanned Outage
Phishing Alerts
- PERSONAL ASSISTANT POSITION (WORK FROM HOME)
- Benefits Services – Review and E-sign Now.
- Administrative Assistant Needed ASAP!
- Re:
- Xerox Scanner: Docs
- Fw: not asking for money
- Hey
- PET SITTER POSITION
- Re:Hey dear
- Update Mailbox™ [Final Warning)
- RE: MASONLIVE-GMU
- Personal Assistant Position
- Personal Assistant Part Time Position
- PERSONAL ASSISTANT POSITION (WORK FROM HOME)
- PERSONAL ASSISTANT POSITION (WORK FROM HOME)
- Job Opportunity
- We appreciate your interest in contributing your professional expertise to the George Mason University community and making George Mason University, your employer of choice!!!
- PET SITTER POSITION
- Upgrade YOUR GMU Mailbox
- RE: George Mason
- PET SITTER POSITION
- RE: GMU
- Tutoring
- ***STUDENT EMPLOYMENT OPPORTUNITY THAT FIT YOUR CLASS SCHEDULE!!!??????
- Microsoft Security Alert
Maintenance
- Adobe Creative Cloud Moving to Single-Sign-On (SSO)
- Virtual Computing Lab (VCL) Unavailable
- Network Unavailable in Select Buildings on All Campuses
- Virtual Computing Lab (VCL) Unavailable
- Mobile Printing & EHS Training Unavailable
- Select Services & Websites Unavailable
- Cisco TelePresence Unavailable
- Cisco TelePresence Unavailable
- Research Gateway Unavailable
- Cisco TelePresence Unavailable
- Patriot Web Self Service & Banner Admin Unavailable
- Required Restart for Windows Computers
Bulletins
After Action Reports
June 2020
Unplanned Outage
- E2E Encrypted Webex Outage
- Network Outage – Townhouse on Chainbridge Road
- ITS Website Unavailable
- Blackboard Collaborate Ultra Access Issues
- Blackboard/MyMason Unavailable
- TeamDynamix Service Issues
- Network Outage – SUB1 (GMU Student Centers) – 1st Floor
- Network Outage – Fenwick Library – B Side
Phishing Alerts
- Faculty Evaluation
- Upgrade Email Quota
- Notification of payment
- Upgrade Email Quota
- Quick Request
- Attention
- Quick Request
- Attention
- Attention
- Quick Request
- [EXT] Quick Request
- Review
- OK
- Upgrade Mail Storage
- Dean
- Re: Welcome Back from the College of Science!
- Your Mason Account Password Change
- Wells Fargo New Security Alert
- Email Queue – New Message
- Warehouse info.
- RCPT_mail returned to sender
- ** Payroll for [Recipient’s name]@cs.gmu.edu **
- No subject
- Make $500 Weekly Part Time Position
- Winning ‘Notification ;… ‘ or INVESTMENT PROPOSAL,,,
- No subject
- No subject
- Urgent Request
- Hello [recipient’s name] or Urgent
- (59) New vMsg for [recipient’s name]
Maintenance
- Banner Automatic Document Posting Suspended During End-of-Fiscal-Year Roll-Up
- Jamf and Mason Self Service for Mac Unavailable
- Password.gmu.edu Unavailable
- Webex Meetings Updates
- Virtual Computing Lab (VCL) Unavailable
- Patriot Web Self Service & Banner Admin Unavailable
- Jamf and Mason Self Service for Mac Unavailable
- Virtual Computing Lab (VCL) Unavailable
- Symantec EndPoint Upgrade
- Virtual Computing Lab (VCL) Unavailable
- Research Gateway Intermittently Unavailable
- Mobile Printing & EHS Training Unavailable
- Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable
- Webex Meetings Updates
- Virtual Computing Lab (VCL) Unavailable
Bulletins
- Required Restart for Windows Computers
- ITS Support Center Juneteenth Hours
- Symantec Endpoint Protection Patching
After Action Reports
May 2020
Unplanned Outage
- VPN Issue
- Network Outage – The Mason Enterprise Center (4031 University Dr.)
- Network Outage – King Hall – Third Floor
Phishing Alerts
- Account De-activation Email
- Katherine Ricci
- Updated Request
- Office 365 Migration
- Immediate Response
- Urgent Assistance
- Quick request
- Task
- Quick request
- Unread Message
- Hello [Recipient’s name]
- Personal Assistant Needed
- Documents 00-7886292 for item 038795
- Cs 1 new important message in Blackboard Center
- Deposit Update.
- Quick request
- Johnson Center Library – Best of Fairfax Awards
- IMPORTANT! Take control, let 9-1-1 know your coronavirus risk
Maintenance
- Zoom Upgrade
- Webex Meetings Updates
- New Guest Wireless Accounts & New Device Registration Unavailable
- Virtual Computing Lab (VCL) Unavailable
- IP Address Management (IPAM) Upgrade
- DNS Server Maintenance
- Virtual Computing Lab (VCL) Unavailable
- Planned Network Outage at University Townhouses (Chain Bridge Road)
- Distributed Databases Unavailable
- Banner & Select Services Unavailable
- Select Services & Websites Unavailable
- Mobile Printing & EHS Training Unavailable
- Contact Center Phone Unavailable
- Select Services & Websites Unavailable
- Cisco TelePresence Unavailable
- Webex Meetings Updates
- Team Dynamix Unavailable
- Webex Meetings Recording Limited Availability
- Virtual Computing Lab (VCL) Unavailable
- Jamf and Mason Self Service for Mac Unavailable
- MicroStrategy Unavailable
- Patriot Web Self Service, Banner Admin & Select Services Unavailable
Bulletins
- Two-Factor Authentication for Office 365
- ITS Support Center Memorial Day Weekend Hours
- Emergency Change to Central Authentication Service (CAS)
After Action Reports
April 2020
Unplanned Outage
Phishing Alerts
- Follow Up
- Notification for gmu.edu
- Pertinent
- houston1
- petunia
- kate0601
- verona
- New 2020 Microsoft Outlook Web Portal
- Campus COVID-19 Cases
- ˇCOVID-19 Order RM-4154 is Completed . Slot: (PA
- A New GMU eBill is Now Available
- Faculty/Staff – Budgetary Uncertainty Grant
- Cooperation
- WORLDBANKPAYMENTAPROVED
- Quick Request
- DEAN
- Cable, Robert shared “Fwd; I shared School-Transcript-April-2020” with you.
- Account De-activation Email
- Invoice #987
- MASK FOR ANTI VIRUS FROM CHINA
Maintenance
- Jamf and Mason Self Service for Mac Unavailable
- Virtual Computing Lab (VCL) Unavailable
- Server Maintenance for Mason Pond & Shenandoah Parking Decks
- Mobile Printing & EHS Training Unavailable
- Server Maintenance for Mason Pond & Shenandoah Parking Decks
- Cisco TelePresence Unavailable
- Select Services & Websites Unavailable
- Contact Center Phone Unavailable
- Webex Meetings Recording Limited Availability
- Patriot Web Self Service, Banner Admin & Select Services Unavailable
- Webex Meetings Updates
Bulletins
After Action Reports
March 2020
Unplanned Outage
- Kaltura MyMedia Videos Unavailable
- Banner Workflow Production Issue
- Kaltura MyMedia Videos Unavailable
- Network Outage – Essex Building
- Kaltura MyMedia Unavailable
- Webex Outage
- Resolved – Webex Meetings: Some users unable to connect using ‘call my computer’ (VoIP)
- Webex Meetings Issues
- Network Outage – Research Hall, Fourth Floor, B-Side
- Webex Issues Using Computer for Audio
- Kaltura My Media Unavailable
- VPN Connectivity Issue
- Cisco Webex Teams Issues
- George Mason Website Outages
- Webex Meetings – Connection Issues
Phishing Alerts
- Notice! : from Information Technology Service
- For all GMU-Schar faculty
- Are you in the office?
- Re Two-Factor Authentication Changes
- Re: Follow Up
- Oscar Barton.pdf
- Task
- Re: Re: Research Position
- March Grant
- Are you on Campus
- DocuSign created a secure document FYI from Krista J Tran
- HR Department shared Employee Benefits Survey with you!
- ***Job application** at Gorge Mason University that fits your Spring class schedule
Maintenance
- Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable
- Soft Phones & VoIP Phones Unavailable
- Webex Call Center Unavailable
- Virtual Computing Lab (VCL) Unavailable
- Virtual Private Network (VPN) Unavailable
- Virtual Computing Lab (VCL) Unavailable
- Microsoft Integrations for Webex Teams
- People Finder Unavailable
- Jamf and Mason Self Service for Mac Unavailable
- Webex Meetings Updates
- Virtual Computing Lab (VCL) Unavailable
- Mobile Printing & EHS Training Unavailable
- Server Maintenance for Mason Pond & Shenandoah Parking Decks
- Network Outages During Data Center Maintenance
- Intermittent Outage on All Campuses
- Network Unavailable: Discovery Hall and SMART Lab (SciTech)
- Changes to Login for Mason Applications
- Elevator & Analog Phones Outage
- Webex Meetings Recording Limited Availability
Bulletins
- Update Regarding Two-Factor Authentication for Office 365
- March 8- Changes to Login for Mason Applications
- ITS Support Center Spring Break Hours
After Action Reports
February 2020
Unplanned Outage
Phishing Alerts
- Question
- Fw: From Ms Tutz Honeychurch
- re:
- GOOD MORNING
- GMU Financial aid
- Personal Assistant Needed
- PART TIME JOB OFFER
- Adjunct Evaluation .docx
- Faculty Survey
- Subject line blank
- URGENT
- Quick response
- Order Confirmation
- Setting up your new email marketing account
- TSK REQUIRE
- Fw: Returned mail: see transcript for details
- Your one-time passcode
- PIN Change/Reset Notification
- High danger. Your account was compromised.
- Message from Dr. Edward Gomperts, MD
- RE: Final Study Guide
- RE: Scholarship Application-Update
- RE Annual Required IT Security Awareness Training
- Blank subject line
- Re: Cancel My On-Campus Interview
- Registration Card Agreement
- RE: Your Mason On-line Course Evaluation Closes at 11:59pm MAY-04-2016!
- RE: Scholarship: Need More Information
- Re: 10/8 Washington Nationals Gig Details
- INVOICE 11450
- Account Deactivation Email
- Available
- Blank subject line
Maintenance
- CAS and Shibboleth Testing
- Webex Meetings Updates
- Webex Meetings Updates
- Contact Center Phone Unavailable
- Select Services & Websites Unavailable
- Mobile Printing & EHS Training Unavailable
- Cisco TelePresence Unavailable
- Elevator Phones Unavailable
- Old EPMO Website Decommission
- Virtual Computing Lab (VCL) Unavailable
- Banner Admin & Patriot Web Unavailable
- Jamf and Mason Self Service for Mac Unavailable
Bulletins
- Changes to Login for Mason Applications
- Reminder: Windows 7 Upgrade
- Two-Factor Authentication Required for New Employee Office 365 Accounts
After Action Reports
January 2020
Unplanned Outage
- Virtual Computing Lab (VCL) Unavailable
- Cable-TV Outage
- Webex Call Center Outage
- Virtual Computing Lab (VCL) Unavailable
- Call Center Move Intermittent Outages
- Problems with Logging into Mason’s ListServ Website
Phishing Alerts
- for you
- Account De-activation
- Re: MS in Management Information Session
- Re: Re: question regarding the payment
- Recruiting Now
- Urgent request
- Personal Assistant Needed
- 2020 Payroll Update
- Card Fraud Prevention
- Quick request
- Spanish Placement Test or Let’s Talk About Sex
- Internship Work Order
- You Have (9) Pending Undelivered Email
- Urgently request
- IT-Service Help Desk Update
- Opportunity for Students
- Payroll Messages
- Last Warning
- FW: Spring Internship
- Hi Ruta
- Reset Password
Maintenance
- Virtual Computing Lab (VCL) Unavailable
- Webex Meetings Updates
- Symantec EndPoint Upgrade
- Webex Meetings Updates
- Aquia Building Generator Maintenance
- Webex Meetings Updates
- Mobile Printing & EHS Training Unavailable
- Call Center Phones Switchover
- Jamf and Mason Self Service for Mac Unavailable
- Select Services & Websites Unavailable
- Cisco TelePresence Unavailable
- Select Services & Websites Unavailable
- Firefox Required Upgrade
- Network Unavailable
- Mason Phone Service Maintenance
- mason.gmu.edu Unavailable
- IronPort Unavailable
- Analog Phone and Digital Phone Unavailable
- Network Outages in Select Dorms
Bulletins
- Webex Meetings Now Password Protected
- ITS Support Center Martin Luther King Day Hours
- Patches Available for Critical Windows Vulnerabilities
- Security Alert: Fake Payroll Email Circulating Attempting to Steal Mason Login Credentials
After Action Reports
December 2019
Phishing Alerts
- RE: JOB OUTREACH FOR SELECTED COLLEGE/UNIVERSITY STUDENT
- Quick request
- Quick request
- Documents for Verification
- Are you in school
- Same energy brain pills Trump Uses txt me [phone number removed] ASAP
- RE: Shipping Docs
- Final Warning
- PT Opening: Become a Secret Shopper Today
- Document Pending
- nikki27x
- DC.docx
- Are you on campus
- RE: REQUEST
- 4theboys
- Internship For George Mason, PROG! 2019
- Payment of Prize and Claim
- ATTN: GEORGE MASON UNIVERSITY DISTRICT CENTER ACCOUNT ACTIVITY
- Email Storage Space
- Outlook Web Portal
- Outlook Web Portal
Maintenance
- Banner & Select Services Unavailable
- MESA M: Drive Unavailable
- Webex Meetings Updates
- MESA Restore Feature Unavailable
- DNS Server Maintenance
- MESA M: Drive Backup & Restores Unavailable
- Analog Phone and Digital Phone Unavailable
- Network Unavailable: Commerce Building
- Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable
- Webex Meetings Updates
- Webex Meetings Recording Limited Availability
- Contact Center Phone Unavailable
- Select Services & Websites Unavailable
- Mobile Printing & EHS Training Unavailable
- Select Services & Websites Unavailable
- Telepresence Recording Unavailable
- CA/Automic Unavailable
- Webex Meetings Updates
- Banner, MicroStrategy & Select Services Unavailable
Bulletins
November 2019
Unplanned Outage
Phishing Alerts
- MANDATORY IT Security Awareness Training
- Document Pending
- Quick request
- [Recipient’s name], your video have a new comment
- Invoice
- 508876 is your Facebook account recover code
- job application at the Seattle Pacific University
- job application at the University/Colleges
- Hi [Recipient’s name]
- End of Year Payment
- End Of Year Official Notification Letter
- IT Helpdesk
- Hi [Recipient’s name]
- business proposition
- IT helpdesk
- Free
- Your video have a new comment
- No subject
- Are you on campus?.
- RE: Quota
Maintenance
- Webex Meetings Updates
- DNS Server Maintenance
- HR Intranet Unvailable
- Contact Center Phone Unavailable
- Banner Admin, Patriot Web & Select Services Unavailable
- Webex Meetings Maintenance Patching
- Avaya Softphones Unavailable
- Select Services & Websites Unavailable
- Mobile Printing & EHS Training Unavailable
- Cisco TelePresence Unavailable
- Select Websites Unavailable
- Fairfax Campus Network Upgrades
- Webex Meetings Updates
- Jamf and Mason Self Service for Mac Unavailable
- Symantec Endpoint Protection for Mason-managed Computers (Windows)
- Banner Admin, Patriot Web & Select Services Unavailable
- IronPort Unavailable
- Webex Meetings Updates
Bulletins
- ITS Support Center Thanksgiving Hours
- Effective November 19: Two-Factor Authentication Verification Changes
- Apple Battery Recall
After Action Reports
October 2019
Unplanned Outage
- TeamDynamix Alert
- Network Outage – University Townhouses on Chainbridge Road
- Network Connectivity and Performance Issues – All Campuses
- Intermittent Banner Issue
- Intermittent Phone Issues
- Network Connectivity Issues – All campuses
- Blackboard Unavailable
Phishing Alerts
- Cancel Deactivation
- RE: #Benefits Enrollment Ends 10/30/2019
- New
- Earn Extra Money
- No subject
- 2019 Mercedes-Benz International Internship
- Attached overdue invoice
- Available
- Available
- Your EMAIL
- Job opening
- Account Closure
- Joanna Bullivant shared “schedule_11-12-19[dot]xls” with you
- Transaction Receipt #0030 14-10-2019
- Payment Notification
- Sign Up! Extra Earning Seeking Female and Male model
- James Pollard added a comment to your profile
- Quick Request
- awb: 6278216733
- Quick Request
Maintenance
- Intermittent Network Outage in Katherine Johnson Hall (SciTech)
- TeamDynamix (Online Ticketing System) Unavailable
- Webex Meetings Extended Maintenance
- Jamf and Mason Self Service for Mac Unavailable
- Webex Meetings Updates
- Select Services & Websites Unvailable
- Contact Center Phone Unavailable
- Select Services & Websites Unavailable
- Windows 10 v.1903 Update
- Mobile Printing & EHS Training Unavailable
- Select Services & Websites Unavailable
- Banner, Patriot Web & Select Services Unavailable
- Contact Center Phone Unavailable
- Jamf and Mason Self Service for Mac Unavailable
- Clock0 to Be Decommissioned
Bulletins
- Apple Mail iOS 13 Issue
- Microsoft Support Ending for Windows 7- Required Upgrade for Mason-owned Computers
- Two-Factor Authentication Verification Changes
- Cybersecurity Awareness Month
After Action Reports
September 2019
Unplanned Outage
- Network Connectivity Issue – All Campuses
- Problems with Password Resets
- Network Connectivity Issue – Campus Wide
- NETWORK OUTAGE – Smithsonian Mason School of Conservation
- L-Soft ListServ Delivery Delays
- WIFI intermittent Outage
- Intermittent Off Campus Calling Problem
- WIFI Intermittent Issues – Fairfax-Arlington-Science Tech Campuses
- Network Outages – Multiple Buildings – Fairfax Campus
- Network Outage – Katherine Johnson Hall – 2ND Floor
Phishing Alerts
- Re:Request
- Available?
- Education Grant
- Copy Statement
- Approval
- Outlook
- Statement
- Quick Request
- Statement
- Invoice
- Available?
- I have shared “Gmu_5565536.xlsx” with you
- Quick Request
- Quick Request
- Quick Request
- Quick Request
- Quick Request
- RE: ICT Technical Service (Admin Desk).
- Document.docx
- FWD
- Application pre-approved
- Notice of Application
- Application pre-approved
- Important: Payment Completed.
- UPS Arrival Notification
- Due Balance
- Request
- Do Not Reply
- no_subject
Maintenance
- Banner Admin, Patriot Web & Select Services Unavailable
- Webex Meetings Updates
- Matlab Unavailable
- Network Unavailable
- Network Unavailable in The HUB
- Listservs Unavailable
- Network Unavailable Democracy Lane Building
- Select Services Unavailable
- Password.gmu.edu Unavailable
- Patriot Web Self Service, Banner Admin, RMS & MicroStrategy Reports Unavailable
- Webex Meetings Updates
- Jamf and Mason Self Service for Mac Unavailable
- Contact Center Phone Unavailable
- Select Services & Websites Unavailable
- Mobile Printing & Select Services Unavailable
Bulletins
After Action Reports
August 2019
Unplanned Outage
- Network Connectivity Issue
- Intermittent Banner Issues
- TeamDynamix Service Interruption
- Network Outage – Multiple Services
- Blackboard Courses
- Network Outage – Campus Wide
- NETWORK OUTAGE – LOUDOUN CAMPUS (Signal Hill)
- Banner Admin Intermittent Issue
Phishing Alerts
- Recipient your premiss in facility
- Survey Invitation
- NOTICE: from IT Help Desk
- Enquiry
- *** IT Support Center ***
- icard
- Write Back Immediately
- Urgent request
- Important update
Maintenance
- TeamDynamix Unavailable
- Webex Meetings Updates
- Jamf Pro Update
- Webex Meetings Updates
- Select Services Unavailable
- Mobile Printing & Select Services Unavailable
- Select Services and Websites Unavailable
- TeamDynamix Migration
- Webex Meetings Updates
- Qualtrics Login Portal Unavailable
- Jamf Pro & Mason Self Service for Macs Unavailable
- Lynda.com Unavailable
- Qualtrics Login Portal Unavailable
- Banner Workflow Unavailable
Bulletins
- ITS Support Center Labor Day Weekend Hours
- Vulnerabilities Affecting Microsoft Computers
- ITS Launched a New Ticketing System
- Lynda.com Upgrading to LinkedIn Learning
After Action Reports
July 2019
Unplanned Outage
- Wireless Network Outage – Democracy Lane (Remote Site)
- Microsoft Office 365 Intermittent Access Issues
- Red Hat Satellite server unavailable
- Network Outage – All Campuses
- Intermittent Phone Issues at Hazel Hall, Arlington Campus
- Network Outage – Colgan Hall in the Science and Tech campus
- Delayed Delivery of Incoming External Mail to Office 365 Mail Systems
- Videoconferencing Experiencing Issues
Phishing Alerts
Maintenance
- Network Unavailable in Select Buildings on All Campuses
- Contact Center Phones Unavailable
- Password Management Site Unvailable
- Banner Admin, Patriot Web & Select Services Unavailable
- Mobile Printing & Select Services Unavailable
- Webex Meetings Updates
- Webex Meetings Recording Limited Availability
- Contact Center Phones Unavailable
- Select Services Unavailable
- Symantec Endpoint Protection for Mason-managed Computers (Windows)
- Select Services and Websites Unavailable
- Analog Phones Unavailable
- Network Unavailable at Fairfax Campus
- Banner Admin, Patriot Web & Select Services Unavailable
Bulletins
- Changes to 2FA Identity Verification
- Webex Teams Available to All Mason Employees & Students
- ITS Support Center Independence Day Weekend Hours
After Action Reports
June 2019
Unplanned Outage
- Voice Mail Issues
- Intermittent Network Connectivity Issues
- Network Outage – Multiple Buildings in Fairfax Campus
- OrcaTV Down
Phishing Alerts
- I shared “DOCX.docx” with you in OneDrive
- Your Amazon E-gift card
- Hello
- Request
- Are you on campus?
- Request
- Urgent Request
- Blank subject
- Payment Updates
- Summer request
- IT Support Center
- Reward
- Outlook Support
- SUMMER Request!!!Slot: (PA) Personal Assistant
Maintenance
- Banner Automatic Document Posting Suspended During End-of-Fiscal-Year Roll-Up
- Network Unavailable in Select Buildings
- Webex Meetings Recording Limited Availability
- Bomgar Remote Support Unavailable
- MicroStrategy Login Change
- Banner Admin, Patriot Web & Workflow Unavailable
- DNS Server Maintenance
- Adobe Shockwave Removal (Windows Only)
- Webex Meetings Updates
- Mobile Printing & Select Services Unavailable
- Network Unavailable in Select Buildings
- Research Network Intermittently Unavailable
- Network Unavailable in Select Buildings
- Webex Meetings Upgrade
- Patriot Web Self Service, Banner Admin, RMS & MicroStrategy Reports Unavailable
Bulletins
- MicroStrategy UAT Environment Problems
- Adobe Shockwave Removal (Windows Only)
- Changes Regarding Access to MicroStrategy
After Action Reports
May 2019
Unplanned Outage
- NETWORK OUTAGE – ARLINGTON CAMPUS
- Banner Admin Apps Issue
- NETWORK OUTAGES – ARLINGTON CAMPUS
- Unexpected Service Disruptions
- Network Outages – Arlington Campus
- VCL Reservations Do Not Complete
- Issues with Websites and Mail Delivery
- Network Outage – Science & Tech Campus – Multiple Locations
Phishing Alerts
- RE: AW: Our New Order No. 155717
- Request
- Urgent Request
- Hi
- Hi
- Hi
- Hi
- Hi
- A New OneDrive Message
- You Check has been delivered
- Urgent request
- Urgent Request
- ASAP attention
- Urgent Response
- Urgent response
- Urgent Request
- Are you on campus
- Your temporary password
- You Check Has Arrived
- Hello
- Important Document Shared on Dropbox
- Good News
- Re: DHL Notification
- Your Check Has Arrived
- Hello
- ??ssed Call
- Request
- No subject
- Request
- Are you available?
- Payroll Help
- Are you on campus?
- We want your opinion
- Hello
Maintenance
- Analog Phones at Science and Technology Campus Unavailable
- Scheduled Outage for Analog Phones – Science and Technology Campus
- UAT Environment Unavailable
- Banner Admin, Patriot Web & Select Services Unavailable
- Network Unavailable in Select Buildings
- Mason.gmu.edu Remote Access Change
- 25Live, Banner Imaging & Evisions Unavailable
- Select Websites Unavailable
- Banner Admin, Patriot Web & Select Services
- New Guest Wireless Accounts & New Device Registration Unavailable
Bulletins
- MicroStrategy UAT Environment Performance Problems
- ITS Reminder: ITS Support Center Memorial Day Weekend Hours
- Yesterdays_backup Retirement
After Action Reports
April 2019
Unplanned Outage
- Patriotweb.gmu.edu Not Available
- Network Outage – Warehouse Building in Fairfax Campus
- Email not Sending from EasyVista Service Manager
- VPN Outage
- TargetX Security Vulnerability
- Website Outage – hr.gmu.edu
Phishing Alerts
- Free All Expense Paid Invite
- Past Due Invoices
- Hello
- IMF Compensation
- Shipment Arrival
- Respond
- Important Notification
- Earning Statement
- You have 1 Important Pending Message
- Your IMF Compensation
- Final Warning
- George Mason University — Invoice
- Are you on campus
- You’ve a OneDrive Documents
- Order Receipt!
- Employee Benefits
Maintenance
- DNS Server Maintenance
- Network Unavailable in Select Buildings at the Fairfax Campus
- Banner & Select Services Unavailable
- Select Services & Websites Unavailable
- New Authentication for Office 365 & Jamf Pro Unavailable
- Network Unavailable in Select Buildings at the Fairfax Campus
- Mobile Printing & Select Services Unavailable
- Windows Software Center Unavailable
- Jamf Pro Unavailable
- Select Websites Unavailable
- Telepresence Recording Unavailable
- MicroStrategy Unavailable
- Data Marts & MicroStrategy Unavailable
- Select Websites Unavailable
- MicroStrategy UAT Environment Unavailable
Bulletins
- Security Notification: SPAM Calls
- Two-Factor Authentication (2FA) for Office 365 Accounts Available
- Microsoft Support Ending for Windows 7 Computers
After Action Reports
March 2019
Unplanned Outage
- Network Outage – Emergency Maintenance – Remote Sites
- Network Outages – The Institute for Advance Biomedical Research (IABR) 2nd Floor, and Colgan Hall 2nd Floor at the Science & Tech Campus
Phishing Alerts
- More ways to get involved
- More ways to get involved
- Learn about Patent Application Clinic
- Action Needed: Required New Hire Documents
- Are you on campus
- URGENT REQUEST
- [Recipient’s name] (Potential Inclement Weather for Wednesday, February 20th)
- (Promote Higher Education to Students)
- Hii [Recipient’s name]
- [your email address@gmu.edu] (Happy booster, ISBN 9781478794790)
- Congratulations, you are confirmed
- {E-Reminder Bill-#76453}
- Incident: Treat as important
- Hello
- 3/1/19: Circulation of a New Phishing Email
- The Washington Ballet — Invoice 4065[Mail ID:73465 ]
Maintenance
- Banner, MicroStrategy & Select Services Unavailable
- Password.gmu.edu Unavailable
- Evisions Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- Banner Admin, Patriot Web Self Service & Select Services Unavailable
- 25Live & Docushare Unavailable
- Select Services & Websites Unavailable
- UAT Environment Unavailable
- Analog Phones (Including Fax Lines) Unavailable
- Elevator Phones Outage
- Patriot Web Self Service, Banner Admin, RMS & MicroStrategy Reports Unavailable
- Password.gmu.edu Website Unavailable
Bulletins
February 2019
Unplanned Outage
- Network Outage – Krasnow Institute – 1st Floor
- Network Outage – Multiple Locations – Fairfax Campus
- Network Performance Issues – Fairfax Campus
- Network Performance Issues – Fairfax Campus
- Network Outage – Robinson Hall – 4th floor – B-Side
- EasyVista Slowness
- Mason WebEx Unavailable
Phishing Alerts
- Urgent opportunity
- Payroll Schedule Message
- High level of danger. Your account was under attack.
- New Notification from the University Admin
- GOOGLE GRANT 2019 AWARD
- I. 35 Professor Tague [F] law.
- FW: Pay Roll Adjustment
- Your GMU Resume Considered
- GMU Extra Income Offer
- IT Support Center
- Sent you Documents
- 14th of february
- Are you on campus
- You sent a payment of 120.00 EUR to Agostani Srl.
- Library Notices
- Hello [name of recipient]
- Urgent
- RE: Employee Appraisal
Maintenance
- UAT Environment Unavailable
- DNS Server Maintenance
- Symantec Upgrade for Mason-owned Computers
- Webex Meetings Unavailable
- Jamf Pro Unavailable
- Select Services Unavailable
- Select Services Unavailable
- Banner Admin, Patriot Web, & Select Services Unavailable
After Action Reports
January 2019
Unplanned Outage
- Telecom Issues — Arlington Campus
- NETWORK OUTAGE – LOUDOUN CAMPUS
- Duo Intermittent Issues
- Network Outage – The SMART Lab at the Science and Technology Campus
- Network Outage – CENTER FOR PSYCHOLOGICAL SERVICES (10340 Democracy Lane)
Phishing Alerts
- Verify your Salesforce Organization-Wide Address
- Invoice
- Account alert
- Follow up
- Electronic Signature Required.
- Electronic Signature Required.
- Асtiоn Nееdеd: Vеrify Yоur Ассоunt
- Are you on campus?
Maintenance
- Symantec Upgrade for Mason-owned Computers
- Symantec Upgrade for Mason-owned Computers
- Contact Center Phone Unavailable
- Lynda.com Unvailable
- Mason.gmu.edu Unavailable
- Jamf Pro & Mason Self Service for Macs Unavailable
- Contact Center Phones Unavailable
- Select Services & Websites Unavailable
- Jamf Pro & Mason Self Service for Macs Unavailable
- Select Services & Websites Unavailable
After Action Reports
December 2018
Unplanned Outage
Phishing Alerts
- Shared An Important Document
- FW: IT Service!!
- ????????GMU JOB OFFER????????????
- Account Notification
- RE: Request Letter.
- RE: Are you on campus
Maintenance
- Banner Admin, Patriot Web & Select Services & Websites Unavailable
- MESA M: Drive Unavailable
- myMason & Blackboard Unavailable
- Select Websites Unavailable
- Select Services & Websites Unavailable
- Contact Center Phones Unavailable
- Cisco TelePresence Unavailable
- Banner Admin & Patriot Web Unavailable
- Oracle Reports Unavailable
- Banner Admin, Patriot Web & Selected Services/Websites Unavailable
- Banner ePrint Unavailable
- Lynda.com Unavailable
- Select Websites & Services Briefly Unavailable
- UAT Environment Unavailable
- UAT Environment Unavailable
- 25Live & Select Websites Unavailable
- Patriot Web Self Service, Banner Admin, RMS & MicroStrategy Reports Unavailable
After Action Reports
November 2018
Unplanned Outage
Phishing Alerts
- PLEASE OPEN ATTACH
- Material Handling /Personal Assistant- Material Order Handling Certification to earn $500 weekly!
- November Invoice
- RE: New Payroll Bulletin Form for December.
- Confirmation No. MSTC/GWCY/8447640/IAMTC
- Follow up
- Scanned401k_Distribution.Pdf
Maintenance
- Jamf Pro Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- UAT Environment Unavailable
- Oracle Reports & Oracle Apex Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- 25Live Service Unavailable
- Canon Follow-Me-Print Services Unavailable
- Workshop Registration Unavailable
- UAT Environment Unavailable
- Password.gmu.edu Unavailable
- UAT Environment Unavailable
- MicroStrategy Unavailable
- BDMS (Imaging) Unavailable
- Johnson Center Network Intermittently Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- Jamf Pro & Mason Self Service for Mac Unavailable
Bulletins
After Action Reports
October 2018
Unplanned Outage
- Brief EasyVista Outage
- Inbound Mason Calls Not Working
- NETWORK OUTAGES DUE TO POWER FAILURE – FAIRFAX CAMPUS
- MyMason/Blackboard Unavailable
- MyMason/Blackboard Unavailable
- MyMason/Blackboard Unavailable
- Workshop Registration (WisdomWhere) Unavailable
- Network Outage – Loudoun Campus
- Service Disruption – Cisco WebEx and Cisco Teams
- ITS ALERT: Network Outage – University Townhouses
Phishing Alerts
- Meet up tomorrw
- IT description
- When I hear from you I will detail you more.,.,
- netid@gmu.edu is hacked
- Acknowledgement!
- RE: Re Warrant ID#ON/7722 / WARRANT FOR YOUR ARREST
- FW:[ATTENTION REQUIRED] George Mason University Revised Business Development, Implementation, and Review of Guidelines and Goals
- Germanna Community Collage Incoming Wire
- Blue Ribbon Invoices
- Enrollment has started – Compare your plan options
- Your Outlook Exceeded
- Title IX
- Contract Document
- HotPot Club Pitch
- FW!!!Good Afternoon*****
Maintenance
- VLC Media Player Upgrade
- UAT Environment Unavailable
- INB & Banner 9 Admin Applications Unavailable
- Patriot Web Unavailable
- Patriot Web Self Service, INB & Banner 9 Admin Unavailable
- Robinson B Network Intermittently Unavailable
- Canon Follow-Me-Print Unavailable
- Evisions Unavailable
After Action Reports
September 2018
Unplanned Outage
- Spam Phone Calls
- Mac Computers Issue
- Lynda.com Access
- Network Outage – Innovation Hall
- DUO 2FA, VPN Service Interruption
Phishing Alerts
- xxx – science
- Sent you Documents
- 9/21/18: Circulation of a New Phishing Email
- O
- Renew system access
- Good Morning..
- Revised Purchase Agreement
- Request Today
- Re: URGENT
- 2018 UPDATE: NON RESIDENT ALIEN TAX WITHHOLDING.
- Re: May Wellness Campaign
Maintenance
- Banner INB & Select Services Unavailable
- Office 365, Mason Self Service for Mac & Mac Enrollment Unavailable
- SSH Secure Shell Client Removal from Managed Mason-owned Windows Computers
- Banner & Select Services Intermittently Unavailable
- Banner Imaging Unavailable
- UAT Environment Unavailable
- rhn.gmu.edu Unavailable During Maintenance
- Patriot Web Self Service and Internet Native Banner Unavailable
- DUO Two-Factor Authentication (2FA) Briefly Unavailable
- MASON.GMU.EDU Unavailable During Maintenance
- Authentication for Office 365 & Jamf Pro Briefly Unavailable
- Canon Pay-for-Print Unavailable
- UAT Environment Unavailable
- Blackboard Briefly Unavailable
- Contact Center Phones Brief Intermittent Outages
- DHCP Server Maintenance
- Blackboard Collaborate Ultra Unavailable
- Freedom Center & Colgan Hall Switch Upgrades
- Network Unavailable in Select Buildings at the Fairfax Campus
- DUO Authentication Unavailable
Bulletins
After Action Reports
August 2018
Unplanned Outage
- Duo Outage
- DUO Outage
- Network Outage – Innovation Hall 1st Floor – A Side
- MyMason/Blackboard Performance Issues
Phishing Alerts
- Microsoft Outlook
- Moser, Kmberly A. sent a secured Document
- [Action Required] You have 6 undelivered Incoming Messages MICROSOFT
- ATTENTION!!!
- NEW AUG PO (StatementsReport#299634)
- Good morning, Williams.
- FW:[ATTENTION REQUIRED] George Mason University Updated Business Development, Implementation, and Review of Guidelines and Goals
- Invalid security certificate
- INTERAC e-Transfer from Canada Revenue Agency System REF/CA-NMFDD834
Maintenance
- New Guest Wireless Accounts & New Device Registration Intermittent Outages
- New Guest Wireless Accounts & New Device Registration Unavailable
- rhn.gmu.edu Unavailable
- PatriotWeb Self Service and Internet Native Banner Unavailable
- mason.gmu.edu Unavailable
- Listservs May Be Unavailable
- Network Unavailable in Select Buildings at the Sci-Tech Campus
- Listservs May Be Unavailable
- Evisions Unavailable
- Blackboard Collaborate Unavailable
- WisdomWhere Unavailable During Maintenance