August 2019
Unplanned Outage
Maintenance
- Webex Meetings Updates
- New Guest Wireless Accounts & New Device Registration Unavailable
- Select Services Unavailable
- Mobile Printing & Select Services Unavailable
- Select Services and Websites Unavailable
- TeamDynamix Migration
- Webex Meetings Updates
- Qualtrics Login Portal Unavailable
- Jamf Pro & Mason Self Service for Macs Unavailable
- Lynda.com Unavailable
- Qualtrics Login Portal Unavailable
- Banner Workflow Unavailable
After Action Reports
July 2019
Unplanned Outage
- Wireless Network Outage – Democracy Lane (Remote Site)
- Microsoft Office 365 Intermittent Access Issues
- Red Hat Satellite server unavailable
- Network Outage – All Campuses
- Intermittent Phone Issues at Hazel Hall, Arlington Campus
- Network Outage – Colgan Hall in the Science and Tech campus
- Delayed Delivery of Incoming External Mail to Office 365 Mail Systems
- Videoconferencing Experiencing Issues
Phishing Alerts
Maintenance
- Network Unavailable in Select Buildings on All Campuses
- Contact Center Phones Unavailable
- Password Management Site Unvailable
- Banner Admin, Patriot Web & Select Services Unavailable
- Mobile Printing & Select Services Unavailable
- Webex Meetings Updates
- Webex Meetings Recording Limited Availability
- Contact Center Phones Unavailable
- Select Services Unavailable
- Symantec Endpoint Protection for Mason-managed Computers (Windows)
- Select Services and Websites Unavailable
- Analog Phones Unavailable
- Network Unavailable at Fairfax Campus
- Banner Admin, Patriot Web & Select Services Unavailable
Bulletins
After Action Reports
June 2019
Unplanned Outage
- Voice Mail Issues
- Intermittent Network Connectivity Issues
- Network Outage – Multiple Buildings in Fairfax Campus
- OrcaTV Down
Phishing Alerts
- I shared “DOCX.docx” with you in OneDrive
- Your Amazon E-gift card
- Hello
- Request
- Are you on campus?
- Request
- Urgent Request
- Blank subject
- Payment Updates
- Summer request
- IT Support Center
- Reward
- Outlook Support
- SUMMER Request!!!Slot: (PA) Personal Assistant
Maintenance
- Banner Automatic Document Posting Suspended During End-of-Fiscal-Year Roll-Up
- Network Unavailable in Select Buildings
- Webex Meetings Recording Limited Availability
- Bomgar Remote Support Unavailable
- MicroStrategy Login Change
- Banner Admin, Patriot Web & Workflow Unavailable
- DNS Server Maintenance
- Adobe Shockwave Removal (Windows Only)
- Webex Meetings Updates
- Mobile Printing & Select Services Unavailable
- Network Unavailable in Select Buildings
- Research Network Intermittently Unavailable
- Network Unavailable in Select Buildings
- Webex Meetings Upgrade
- Patriot Web Self Service, Banner Admin, RMS & MicroStrategy Reports Unavailable
Bulletins
- MicroStrategy UAT Environment Problems
- Adobe Shockwave Removal (Windows Only)
- Changes Regarding Access to MicroStrategy
After Action Reports
May 2019
Unplanned Outage
- NETWORK OUTAGE – ARLINGTON CAMPUS
- Banner Admin Apps Issue
- NETWORK OUTAGES – ARLINGTON CAMPUS
- Unexpected Service Disruptions
- Network Outages – Arlington Campus
- VCL Reservations Do Not Complete
- Issues with Websites and Mail Delivery
- Network Outage – Science & Tech Campus – Multiple Locations
Phishing Alerts
- RE: AW: Our New Order No. 155717
- Request
- Urgent Request
- Hi
- Hi
- Hi
- Hi
- Hi
- A New OneDrive Message
- You Check has been delivered
- Urgent request
- Urgent Request
- ASAP attention
- Urgent Response
- Urgent response
- Urgent Request
- Are you on campus
- Your temporary password
- You Check Has Arrived
- Hello
- Important Document Shared on Dropbox
- Good News
- Re: DHL Notification
- Your Check Has Arrived
- Hello
- ??ssed Call
- Request
- No subject
- Request
- Are you available?
- Payroll Help
- Are you on campus?
- We want your opinion
- Hello
Maintenance
- Scheduled Outage for Analog Phones – Science and Technology Campus
- Banner Admin, Patriot Web & Select Services Unavailable
- Network Unavailable in Select Buildings
- Mason.gmu.edu Remote Access Change
- 25Live, Banner Imaging & Evisions Unavailable
- Select Websites Unavailable
- Banner Admin, Patriot Web & Select Services
- New Guest Wireless Accounts & New Device Registration Unavailable
Bulletins
- UAT Environment Unavailable 28 May
- MicroStrategy UAT Environment Performance Problems
- ITS Reminder: ITS Support Center Memorial Day Weekend Hours
- Yesterdays_backup Retirement
After Action Reports
April 2019
Unplanned Outage
- Patriotweb.gmu.edu Not Available
- Network Outage – Warehouse Building in Fairfax Campus
- Email not Sending from EasyVista Service Manager
- VPN Outage
- TargetX Security Vulnerability
- Website Outage – hr.gmu.edu
Phishing Alerts
- Free All Expense Paid Invite
- Past Due Invoices
- Hello
- IMF Compensation
- Shipment Arrival
- Respond
- Important Notification
- Earning Statement
- You have 1 Important Pending Message
- Your IMF Compensation
- Final Warning
- George Mason University — Invoice
- Are you on campus
- You’ve a OneDrive Documents
- Order Receipt!
- Employee Benefits
Maintenance
- DNS Server Maintenance
- Network Unavailable in Select Buildings at the Fairfax Campus
- Banner & Select Services Unavailable
- Select Services & Websites Unavailable
- New Authentication for Office 365 & Jamf Pro Unavailable
- Network Unavailable in Select Buildings at the Fairfax Campus
- Mobile Printing & Select Services Unavailable
- Windows Software Center Unavailable
- Jamf Pro Unavailable
- Select Websites Unavailable
- Telepresence Recording Unavailable
- MicroStrategy Unavailable
- Data Marts & MicroStrategy Unavailable
- Select Websites Unavailable
- MicroStrategy UAT Environment Unavailable
After Action Reports
March 2019
Unplanned Outage
- Network Outage – Emergency Maintenance – Remote Sites
- Network Outages – The Institute for Advance Biomedical Research (IABR) 2nd Floor, and Colgan Hall 2nd Floor at the Science & Tech Campus
Phishing Alerts
- More ways to get involved
- More ways to get involved
- Learn about Patent Application Clinic
- Action Needed: Required New Hire Documents
- Are you on campus
- URGENT REQUEST
- [Recipient’s name] (Potential Inclement Weather for Wednesday, February 20th)
- (Promote Higher Education to Students)
- Hii [Recipient’s name]
- [your email address@gmu.edu] (Happy booster, ISBN 9781478794790)
- Congratulations, you are confirmed
- {E-Reminder Bill-#76453}
- Incident: Treat as important
- Hello
- 3/1/19: Circulation of a New Phishing Email
- The Washington Ballet — Invoice 4065[Mail ID:73465 ]
Maintenance
- Banner, MicroStrategy & Select Services Unavailable
- Password.gmu.edu Unavailable
- Evisions Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- Banner Admin, Patriot Web Self Service & Select Services Unavailable
- 25Live & Docushare Unavailable
- Select Services & Websites Unavailable
- UAT Environment Unavailable
- Analog Phones (Including Fax Lines) Unavailable
- Elevator Phones Outage
- Patriot Web Self Service, Banner Admin, RMS & MicroStrategy Reports Unavailable
- Password.gmu.edu Website Unavailable
Bulletins
February 2019
Unplanned Outage
- Network Outage – Krasnow Institute – 1st Floor
- Network Outage – Multiple Locations – Fairfax Campus
- Network Performance Issues – Fairfax Campus
- Network Performance Issues – Fairfax Campus
- Network Outage – Robinson Hall – 4th floor – B-Side
- EasyVista Slowness
- Mason WebEx Unavailable
Phishing Alerts
- Urgent opportunity
- Payroll Schedule Message
- High level of danger. Your account was under attack.
- New Notification from the University Admin
- GOOGLE GRANT 2019 AWARD
- I. 35 Professor Tague [F] law.
- FW: Pay Roll Adjustment
- Your GMU Resume Considered
- GMU Extra Income Offer
- IT Support Center
- Sent you Documents
- 14th of february
- Are you on campus
- You sent a payment of 120.00 EUR to Agostani Srl.
- Library Notices
- Hello [name of recipient]
- Urgent
- RE: Employee Appraisal
Maintenance
- UAT Environment Unavailable
- DNS Server Maintenance
- Symantec Upgrade for Mason-owned Computers
- Webex Meetings Unavailable
- Jamf Pro Unavailable
- Select Services Unavailable
- Select Services Unavailable
- Banner Admin, Patriot Web, & Select Services Unavailable
After Action Reports
January 2019
Unplanned Outage
- Telecom Issues — Arlington Campus
- NETWORK OUTAGE – LOUDOUN CAMPUS
- Duo Intermittent Issues
- Network Outage – The SMART Lab at the Science and Technology Campus
- Network Outage – CENTER FOR PSYCHOLOGICAL SERVICES (10340 Democracy Lane)
Phishing Alerts
- Verify your Salesforce Organization-Wide Address
- Invoice
- Account alert
- Follow up
- Electronic Signature Required.
- Electronic Signature Required.
- Асtiоn Nееdеd: Vеrify Yоur Ассоunt
- Are you on campus?
Maintenance
- Symantec Upgrade for Mason-owned Computers
- Symantec Upgrade for Mason-owned Computers
- Lynda.com Unvailable
- Mason.gmu.edu Unavailable
- Jamf Pro & Mason Self Service for Macs Unavailable
- Contact Center Phones Unavailable
- Select Services & Websites Unavailable
- Jamf Pro & Mason Self Service for Macs Unavailable
- Select Services & Websites Unavailable
After Action Reports
December 2018
Unplanned Outage
Phishing Alerts
- Shared An Important Document
- FW: IT Service!!
- ????????GMU JOB OFFER????????????
- Account Notification
- RE: Request Letter.
- RE: Are you on campus
Maintenance
- Banner Admin, Patriot Web & Select Services & Websites Unavailable
- MESA M: Drive Unavailable
- myMason & Blackboard Unavailable
- Select Websites Unavailable
- Select Services & Websites Unavailable
- Contact Center Phones Unavailable
- Cisco TelePresence Unavailable
- Banner Admin & Patriot Web Unavailable
- Oracle Reports Unavailable
- Banner Admin, Patriot Web & Selected Services/Websites Unavailable
- Banner ePrint Unavailable
- Lynda.com Unavailable
- Select Websites & Services Briefly Unavailable
- UAT Environment Unavailable
- UAT Environment Unavailable
- 25Live & Select Websites Unavailable
- Patriot Web Self Service, Banner Admin, RMS & MicroStrategy Reports Unavailable
After Action Reports
November 2018
Unplanned Outage
Phishing Alerts
- PLEASE OPEN ATTACH
- Material Handling /Personal Assistant- Material Order Handling Certification to earn $500 weekly!
- November Invoice
- RE: New Payroll Bulletin Form for December.
- Confirmation No. MSTC/GWCY/8447640/IAMTC
- Follow up
- Scanned401k_Distribution.Pdf
Maintenance
- Jamf Pro Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- UAT Environment Unavailable
- Oracle Reports & Oracle Apex Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- 25Live Service Unavailable
- Canon Follow-Me-Print Services Unavailable
- Workshop Registration Unavailable
- UAT Environment Unavailable
- Password.gmu.edu Unavailable
- UAT Environment Unavailable
- MicroStrategy Unavailable
- BDMS (Imaging) Unavailable
- Johnson Center Network Intermittently Unavailable
- New Guest Wireless Accounts & New Device Registration Unavailable
- Jamf Pro & Mason Self Service for Mac Unavailable
Bulletins
After Action Reports
October 2018
Unplanned Outage
- Brief EasyVista Outage
- Inbound Mason Calls Not Working
- NETWORK OUTAGES DUE TO POWER FAILURE – FAIRFAX CAMPUS
- MyMason/Blackboard Unavailable
- MyMason/Blackboard Unavailable
- MyMason/Blackboard Unavailable
- Workshop Registration (WisdomWhere) Unavailable
- Network Outage – Loudoun Campus
- Service Disruption – Cisco WebEx and Cisco Teams
- ITS ALERT: Network Outage – University Townhouses
Phishing Alerts
- Meet up tomorrw
- IT description
- When I hear from you I will detail you more.,.,
- netid@gmu.edu is hacked
- Acknowledgement!
- RE: Re Warrant ID#ON/7722 / WARRANT FOR YOUR ARREST
- FW:[ATTENTION REQUIRED] George Mason University Revised Business Development, Implementation, and Review of Guidelines and Goals
- Germanna Community Collage Incoming Wire
- Blue Ribbon Invoices
- Enrollment has started – Compare your plan options
- Your Outlook Exceeded
- Title IX
- Contract Document
- HotPot Club Pitch
- FW!!!Good Afternoon*****
Maintenance
- VLC Media Player Upgrade
- UAT Environment Unavailable
- INB & Banner 9 Admin Applications Unavailable
- Patriot Web Unavailable
- Patriot Web Self Service, INB & Banner 9 Admin Unavailable
- Robinson B Network Intermittently Unavailable
- Canon Follow-Me-Print Unavailable
- Evisions Unavailable
After Action Reports
September 2018
Unplanned Outage
- Spam Phone Calls
- Mac Computers Issue
- Lynda.com Access
- Network Outage – Innovation Hall
- DUO 2FA, VPN Service Interruption
Phishing Alerts
- xxx – science
- Sent you Documents
- 9/21/18: Circulation of a New Phishing Email
- O
- Renew system access
- Good Morning..
- Revised Purchase Agreement
- Request Today
- Re: URGENT
- 2018 UPDATE: NON RESIDENT ALIEN TAX WITHHOLDING.
- Re: May Wellness Campaign
Maintenance
- Banner INB & Select Services Unavailable
- Office 365, Mason Self Service for Mac & Mac Enrollment Unavailable
- SSH Secure Shell Client Removal from Managed Mason-owned Windows Computers
- Banner & Select Services Intermittently Unavailable
- Banner Imaging Unavailable
- UAT Environment Unavailable
- rhn.gmu.edu Unavailable During Maintenance
- Patriot Web Self Service and Internet Native Banner Unavailable
- DUO Two-Factor Authentication (2FA) Briefly Unavailable
- MASON.GMU.EDU Unavailable During Maintenance
- Authentication for Office 365 & Jamf Pro Briefly Unavailable
- Canon Pay-for-Print Unavailable
- UAT Environment Unavailable
- Blackboard Briefly Unavailable
- Contact Center Phones Brief Intermittent Outages
- DHCP Server Maintenance
- Blackboard Collaborate Ultra Unavailable
- Freedom Center & Colgan Hall Switch Upgrades
- Network Unavailable in Select Buildings at the Fairfax Campus
- DUO Authentication Unavailable
Bulletins
After Action Reports
August 2018
Unplanned Outage
- Duo Outage
- DUO Outage
- Network Outage – Innovation Hall 1st Floor – A Side
- MyMason/Blackboard Performance Issues
Phishing Alerts
- Microsoft Outlook
- Moser, Kmberly A. sent a secured Document
- [Action Required] You have 6 undelivered Incoming Messages MICROSOFT
- ATTENTION!!!
- NEW AUG PO (StatementsReport#299634)
- Good morning, Williams.
- FW:[ATTENTION REQUIRED] George Mason University Updated Business Development, Implementation, and Review of Guidelines and Goals
- Invalid security certificate
- INTERAC e-Transfer from Canada Revenue Agency System REF/CA-NMFDD834
Maintenance
- New Guest Wireless Accounts & New Device Registration Intermittent Outages
- New Guest Wireless Accounts & New Device Registration Unavailable
- rhn.gmu.edu Unavailable
- PatriotWeb Self Service and Internet Native Banner Unavailable
- mason.gmu.edu Unavailable
- Listservs May Be Unavailable
- Network Unavailable in Select Buildings at the Sci-Tech Campus
- Listservs May Be Unavailable
- Evisions Unavailable
- Blackboard Collaborate Unavailable
- WisdomWhere Unavailable During Maintenance