Network Outage – HAZEL HALL -1ST FLOOR – B WINGJuly 14, 2021 3:24 p.m.
Wired Network, Wireless Network
Hazel Hall 1st Floor B Wing
07/12/2021 10:20 am
Wired and Wireless services were down.
Network & Security Operations monitoring tools could not reach the network switch.
07/12/2021 9:05 am - 07/12/2021 10:20 am
Impact to Mason:
Users on the 1st Floor B Wing of Hazel Hall could not access the internet via wired or wireless networks.
ROOT CAUSE ANALYSIS
There was a hardware issue with the switch.
The switch was rebooted and service was restored.
None available as it was a hardware issue that was resolved by rebooting.