Network Outage – HAZEL HALL -1ST FLOOR – B WING
July 14, 2021 3:24 p.m.Outage category:
Wired Network, Wireless Network
Location:
Hazel Hall 1st Floor B Wing
Status:
Closed
Resolved alert:
07/12/2021 10:20 am
Wired and Wireless services were down.
Initial symptoms:
Network & Security Operations monitoring tools could not reach the network switch.
Duration:
07/12/2021 9:05 am - 07/12/2021 10:20 am
Impact to Mason:
Users on the 1st Floor B Wing of Hazel Hall could not access the internet via wired or wireless networks.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
There was a hardware issue with the switch.
Resolution:
The switch was rebooted and service was restored.
Prevention:
None available as it was a hardware issue that was resolved by rebooting.
STATISTICS
Service Team:
NSOPS