Unplanned Outages
Phishing Alerts
Maintenance
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macOS 14 Upgrade
EXTENDED MAINTENANCE Impact of the change on users: Users will see periodic pop-up reminders prompting them to upgrade their Mason-owned Mac devices to a supported version. These notifications will appear intermittently during the maintenance window. Users can continue working, but should plan time to complete the upgrade. When the upgrade is performed, the device may…
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Select Websites Maintenance
Impact of the change on users: The following websites will be unavailable during the maintenance: Reason for the change: ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance. ID #872525
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Imaging, Admin Apps, Finance Self Service, and API Integrations Maintenance
Impact of the change on users: During this maintenance window: After the maintenance is complete: Reason for the change: ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance. ID #865997
Bulletins
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Message Regarding July 9 University-wide Network Outage
This morning, Thursday, July 9, George Mason experienced a university-wide network outage. Information Technology Services (ITS) responded immediately and began working to identify the root cause and restore service as quickly as possible. As of 11 a.m., all services have been restored. ITS will continue to closely monitor systems for any subsequent issues. We apologize…
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Canvas Update
Instructure, the creators of Canvas, announced they have closed last week’s security incident, which caused disruption to Canvas services and a limited user data breach. Instructure has received confirmation of data destruction (shred logs) after reaching an agreement with the cybercriminals to ensure the stolen data will not be released. Full details from Instructure. Information…
After Action Reports
Contact IT Support 24/7
If you have any questions or concerns, please contact ITS Support at 703-993-8870.