Problems with Remote Desktop Protocol (RDP)
At this time, ITS is receiving a number of calls from customers reporting problems with Remote Desktop Protocol (RDP). The cause has not been determined,… (READ MORE)
Unplanned Outages
Analog Telephone Outage: Science and Technology Campus
We are currently experiencing an analog phone outage on the Science and Tech campus affecting analog telephones, life safety lines and elevators. ITS is working… (READ MORE)
Updated Intermittent Phone Issues
ITS was able to identify the problem resulting in dropped or low volume on calls. The equipment was serviced and we have not experienced these… (READ MORE)
Phishing Alerts
nikki27x
December 10, 2019
No text in email. (READ MORE)
DC.docx
December 11, 2019
itshelpdesk22@gmail.com has shared the following document: DC.docx Brad Edwards shared a file with you. Open Google Drive: Have all your files within reach from any… (READ MORE)
Are you on campus
December 9, 2019
Available Abdulaziz Sachedina IIIT Chair in Islamic Studies Abdulaziz Sachedina, Ph.D., is Professor and IIIT Chair in Islamic Studies at George Mason University in Fairfax,… (READ MORE)
Maintenance
Webex Meetings Recording Limited Availability
EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR… (READ MORE)
Webex Meetings Updates
Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have… (READ MORE)
Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable
Impact of the change on users: The following services will be unavailable during the maintenance period: Banner Admin Banner-related applications including DataMart and De-centralized systems… (READ MORE)
Bulletins
Office 365 Web Login Page Changing January 12
December 13, 2019 7:00 a.m.On Sunday, January 12, 2020, Information Technology Services (ITS) will release an updated login page for the employee Office 365 system for an improved user… (READ MORE)
Apple Battery Recall
November 06, 2019 8:00 a.m.Information Technology Services (ITS) has learned that Apple determined the battery in a limited number of older generation 15-inch MacBook Pro laptops may overheat and… (READ MORE)
Apple Mail iOS 13 Issue
October 31, 2019 11:00 a.m.Information Technology Services (ITS) has become aware of a known issue with iOS 13 Apple Mail app users. ITS is receiving reports from users of… (READ MORE)