Unplanned Outages
Phishing Alerts
Maintenance
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Mobile Printing, EHS Training & CASO Services Unavailable
Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID# 906686)
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BeyondTrust Remote Support Maintenance
Impact of the change on users BeyondTrust Remote Support will be unavailable during the maintenance window. Users will not be able to access or use the service while the work is being completed. Reason for the change ITS is performing scheduled maintenance to improve service reliability, stability, performance, reporting capabilities, authentication options, and overall user…
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Patriot Drive Maintenance
Impact of the change on users: The Patriot Drive site will be unavailable while the server reboots during the maintenance period. Reason for the change: ITS is installing updates. ID #906876
Bulletins
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Cybersecurity Awareness Month 2026
Information Technology Services (ITS) is observing Cybersecurity Awareness Month in October with daily Instagram posts and events to promote online safety and security. The National Cybersecurity Alliance, which sponsors the annual observance with the Cybersecurity and Infrastructure Security Agency (CISA), is encouraging people to make life hard for cybercriminals by building safe, consistent online habits…
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Upcoming Microsoft 365 Changes for October 2026
SharePoint OTP Retirement: Changes to Guest Access To create a more secure file sharing process, Microsoft is changing SharePoint sharing permissions and deprecating legacy one-time passcodes. As a result, MS Teams owners, SharePoint site owners, or OneDrive account holders may receive reports of external members having lost access to their shared data. To resolve this,…
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New School Year, Same Old Phishing
The new school year brings an increase in phishing attempts by cybercriminals who know people are busy. As students, faculty, and staff are settling into the 2026 – 27 academic year, it’s an important time to remain on guard and to report any phishing attempts you may receive. Reporting phishing emails allows ITS to properly…
After Action Reports
Contact IT Support 24/7
If you have any questions or concerns, please contact ITS Support at 703-993-8870.