Resolved Student VPN
Engineers fixed the intermittent student VPN issues. (READ MORE)
Unplanned Outages
Adobe Pro DC Access Message
Mason community, You may have received an email today with the subject line “You no longer have access to Acrobat Pro DC (desktop only).” System… (READ MORE)
TeamDynamix Email Issue
The ITS Ticketing System, TeamDynamix, is currently experiencing issues with email replies to tickets. Some email replies are being added to tickets, other are not.… (READ MORE)
Phishing Alerts
Notice of personal information processing. (This is not an advertisement)
October 29, 2020
Personal Information Notice This notice is to inform you of the collection, processing, and sale of certain personal information or personal data about you (“personal… (READ MORE)
REMOTE POSITION
October 28, 2020
Hello and good day, I am a staff here at the institution, a professor of Medicine shared me a lin k for students who might… (READ MORE)
Retirement Support for George Mason University Personnel
October 23, 2020
Employee [recipient’s name], Each year, as an employee of George Mason University you are eligible to schedule a phone call, teleconference, or in-person meeting off… (READ MORE)
Maintenance
Pinnacle Unavailable
Impact of the change on users: Pinnacle will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the server operating system.… (READ MORE)
Banner Admin, Patriot Web & Select Services Unavailable
EXTENDED MAINTENANCE Impact of the change: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget Tracking System (BTS) HR Intranet… (READ MORE)
Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable
Impact of the change on users: The following services will be unavailable during the maintenance period: Banner Admin Banner-related applications including DataMart and De-centralized systems… (READ MORE)
Bulletins
ITS Support Center Election Day Hours
October 30, 2020 12:00 p.m.In observance of Election Day, the ITS Support Center will close at 9 p.m. on Monday, November 2, and will re-open and resume normal business… (READ MORE)
Important Changes to Adobe Acrobat
October 23, 2020 8:00 a.m.You are receiving the following message because you are a user of George Mason University’s Adobe enterprise license. Adobe recently removed the Adobe Sign functionality… (READ MORE)
Cisco AnyConnect Upgrade for Mac (VPN)
October 20, 2020 6:00 p.m.In preparation for the Big Sur macOS release later this month, Cisco AnyConnect clients on Mac computers must be updated to version 4.9.03047 in order… (READ MORE)