Analog Telephone Outage: Science and Technology Campus
We are currently experiencing an analog phone outage on the Science and Tech campus affecting analog telephones, life safety lines and elevators. ITS is working… (READ MORE)
Unplanned Outages
Updated Intermittent Phone Issues
ITS was able to identify the problem resulting in dropped or low volume on calls. The equipment was serviced and we have not experienced these… (READ MORE)
TeamDynamix Slowness
ITS ticketing system, TeamDynamix, is experiencing an increase in response time on the platform. The vendor is working to resolve the issue. (READ MORE)
Phishing Alerts
IT Helpdesk
November 8, 2019
Please Log on to Outlook Web Access[*link removed*] for upgrade of your outlook account to our newly improved and secure 2019 version. (READ MORE)
Hi [Recipient’s name]
November 6, 2019
>> What colleagues think about [Recipient’s name] Hi [Recipient’s name], a ha ha )) what a disgrace! — Best Regards, Julius Walter (READ MORE)
business proposition
November 7, 2019
Hello, I am Mr Tang Wing Chew a Independent Non-Executive Director of Public Bank Hong Kong, I have a business proposition for you, I will… (READ MORE)
Maintenance
Fairfax Campus Network Upgrades
Impact of the change on users: There may be intermittent and brief network outages on the Fairfax Campus during the maintenance period. Reason for the… (READ MORE)
Avaya Softphones Unavailable
Impact of the change on users: Avaya Softphones may be unreliable or unavailable during the maintenance period. Reason for the change: ITS is moving the… (READ MORE)
Contact Center Phone Unavailable
Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security… (READ MORE)
Bulletins
Apple Battery Recall
November 06, 2019 8:00 a.m.Information Technology Services (ITS) has learned that Apple determined the battery in a limited number of older generation 15-inch MacBook Pro laptops may overheat and… (READ MORE)
Apple Mail iOS 13 Issue
October 31, 2019 11:00 a.m.Information Technology Services (ITS) has become aware of a known issue with iOS 13 Apple Mail app users. ITS is receiving reports from users of… (READ MORE)
Microsoft Support Ending for Windows 7- Required Upgrade for Mason-owned Computers
October 11, 2019 1:50 p.m.If you are using a Mason-owned and managed computer running Windows 7, you will periodically receive a pop-up message on your computer reminding you to… (READ MORE)