Unplanned Outages
Phishing Alerts
Maintenance
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TeamDynamix Work Management Application Maintenance
Impact of the change on users: The TeamDynamix Work Management application in sandbox and prod will be unavailable during the maintenance window. Users will not be able to access TeamDynamix or submit tickets through TeamDynamix forms. The Client Portal will remain available; however, ticket request forms will not be accessible. Reason for the change: The…
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Internet and Virtual Private Network (VPN) Maintenance for All George Mason Campuses and Locations
Impact of the change on users: Users at all George Mason campuses and locations may experience a brief internet service interruption of approximately five minutes during the maintenance window. New Virtual Private Network (VPN) connections will be unavailable during this period; however, existing VPN connections are expected to remain active. Services hosted in Azure are…
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Banner Services Maintenance
Impact of the change on users: Banner Admin, Patriot Web, and services that rely on the Banner production database will be unavailable during the maintenance period. Please plan any work requiring Banner Admin, Patriot Web, or Banner-related services outside of the maintenance window. Reason for the change: Information Technology Services (ITS) is conducting scheduled maintenance…
Bulletins
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New School Year, Same Old Phishing
The new school year brings an increase in phishing attempts by cybercriminals who know people are busy. As students, faculty, and staff are settling into the 2026 – 27 academic year, it’s an important time to remain on guard and to report any phishing attempts you may receive. Reporting phishing emails allows ITS to properly…
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Coming August 20- New Zoom Web Experience
Effective August 20, 2026: The George Mason Zoom web homepage will be updated and will have a new look. Zoom is making this change to provide a unified, intuitive interface to help users access key features faster and manage settings more efficiently. See New Zoom Web Experience – August 2026 for a snapshot of the…
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Ongoing Microsoft Azure Migrations
Information Technology Services (ITS) is modernizing its enterprise systems this summer by transitioning our on‑campus data center infrastructure to Microsoft Azure, a cloud-based platform. This initiative replaces outdated hardware with a more reliable, scalable, and flexible environment that enhances system stability, strengthens disaster recovery capabilities, and supports long-term operational efficiency. The effort involves transferring several…
After Action Reports
Contact IT Support 24/7
If you have any questions or concerns, please contact ITS Support at 703-993-8870.