Updated Issues with Microsoft Office 365 Search Functionality
Microsoft has stated that the original issue with accessing the search function has been resolved. However, they are reporting that as a residual impact, a… (READ MORE)
Unplanned Outages
Blackboard Access Issues
A small number of users are reporting issues accessing Blackboard. Blackboard is aware of the issue with their hosted service and confirms the issue is… (READ MORE)
Gartner GTP Issue
Mason employees who presently have Gartner for Technical Professionals (GTP) access are currently experiencing issues enrolling in GTP webinars. We are researching the issue with… (READ MORE)
Phishing Alerts
Request for Information
May 25, 2023
Dear University Representative, I am writing to request information about your University. I am a high school senior who is interested in pursuing a bachelor’s… (READ MORE)
Your account is hacked. Your data is stolen. Learn how to regain access.
May 24, 2023
Hi, recipient’s name. I am a hacker, and I have successfully gained access to your operating system. I also have full access to your account.… (READ MORE)
Payment confirmation: Invoice #2782-
May 23, 2023
Body of the email is empty. (READ MORE)
Maintenance
LISTSERV Maintenance
Impact of the change: The LISTSERV will be unavailable during the maintenance window. Reason for the change: ITS is upgrading the LISTSERV. New features and… (READ MORE)
Switch Code Upgrades in the Data Center
Impact of the change on users: Servers in rows 1, 2, and 8 in the Data Center not configured for LACP or dual-connected network connectivity… (READ MORE)
BeyondTrust Remote Support & help.gmu.edu Unavailable
Impact of the change on users: BeyondTrust and help.gmu.edu will be unavailable during the maintenance window; ITS representatives will not be able to conduct remote… (READ MORE)
Bulletins
Information About Upgrading to MacOS 13 (Ventura)
May 11, 2023 1:30 p.m.Earlier this semester, Information Technology Services (ITS) announced full support and adoption of the latest macOS 13 (Ventura) for the Mason community. Apple’s standard is… (READ MORE)
Acrobat Platform Migration
May 01, 2023 12:00 p.m.As of May 1, 2023, Adobe will start migrating Acrobat users to a unified Adobe cloud storage. No action is required by users for this… (READ MORE)
MyHub Import of Workspaces This Spring
April 04, 2023 1:00 p.m.ITS recently introduced MyHub, a tool within the Office 365 environment, as the standard way to create new workspaces. At the end of April, workspaces… (READ MORE)