Unplanned Outages

Blackboard Access Issues

A small number of users are reporting issues accessing Blackboard. Blackboard is aware of the issue with their hosted service and confirms the issue is… (READ MORE)

Gartner GTP Issue

Mason employees who presently have Gartner for Technical Professionals (GTP) access are currently experiencing issues enrolling in GTP webinars. We are researching the issue with… (READ MORE)

Phishing Alerts

Request for Information

Dear University Representative, I am writing to request information about your University. I am a high school senior who is interested in pursuing a bachelor’s… (READ MORE)


Apogee ResNet Maintenance            

Impact of the change on users: The wired and wireless networks in the Front Royal residence halls will be intermittently unavailable during the maintenance window.… (READ MORE)

IPControl (GUI) Unavailable            

Impact of the change on users: Authorized IPControl GUI users will not be able to make DNS or DHCP changes while the upgrade is in… (READ MORE)

LISTSERV Maintenance            

Impact of the change: The LISTSERV will be unavailable during the maintenance window. Reason for the change: ITS is upgrading the LISTSERV. New features and… (READ MORE)


Acrobat Platform Migration

As of May 1, 2023, Adobe will start migrating Acrobat users to a unified Adobe cloud storage. No action is required by users for this… (READ MORE)

After Action Reports