Unplanned Outages

Updated Intermittent Phone Issues


ITS was able to identify the problem resulting in dropped or low volume on calls. The equipment was serviced and we have not experienced these… (READ MORE)

TeamDynamix Slowness


ITS ticketing system, TeamDynamix, is experiencing an increase in response time on the platform. The vendor is working to resolve the issue. (READ MORE)

Phishing Alerts

IT Helpdesk

Please Log on to Outlook Web Access[*link removed*] for upgrade of your outlook account to our newly improved and secure 2019 version. (READ MORE)

Hi [Recipient’s name]

>> What colleagues think about [Recipient’s name] Hi [Recipient’s name], a ha ha )) what a disgrace! — Best Regards, Julius Walter (READ MORE)

business proposition

Hello, I am Mr Tang Wing Chew a Independent Non-Executive Director of Public Bank Hong Kong, I have a business proposition for you, I will… (READ MORE)

Maintenance

Fairfax Campus Network Upgrades            

Impact of the change on users: There may be intermittent and brief network outages on the Fairfax Campus during the maintenance period. Reason for the… (READ MORE)

Avaya Softphones Unavailable            

Impact of the change on users: Avaya Softphones may be unreliable or unavailable during the maintenance period. Reason for the change: ITS is moving the… (READ MORE)

Contact Center Phone Unavailable            

Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security… (READ MORE)

Bulletins

Apple Battery Recall

Information Technology Services (ITS) has learned that Apple determined the battery in a limited number of older generation 15-inch MacBook Pro laptops may overheat and… (READ MORE)

Apple Mail iOS 13 Issue

Information Technology Services (ITS) has become aware of a known issue with iOS 13 Apple Mail app users. ITS is receiving reports from users of… (READ MORE)

After Action Reports

VIEW MORE ALERTS IN ARCHIVE