Bulletins
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Ongoing Microsoft Azure Migrations
Information Technology Services (ITS) is modernizing its enterprise systems this summer by transitioning our on‑campus data center infrastructure to Microsoft Azure, a cloud-based platform. This initiative replaces outdated hardware with a more reliable, scalable, and flexible environment that enhances system stability, strengthens disaster recovery capabilities, and supports long-term operational efficiency. The effort involves transferring several…
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Message Regarding July 9 University-wide Network Outage
This morning, Thursday, July 9, George Mason experienced a university-wide network outage. Information Technology Services (ITS) responded immediately and began working to identify the root cause and restore service as quickly as possible. As of 11 a.m., all services have been restored. ITS will continue to closely monitor systems for any subsequent issues. We apologize…
Unplanned Outages
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Banner Admin Apps and Patriot Web Issues
Updated
We are aware that some users were experiencing slowness or disruptions with several university systems, including PatriotWeb and Banner Admin Apps, as well as other services that rely on our core administrative database infrastructure.
What Happened:
During a planned infrastructure improvement effort, a configuration change introduced unexpected slowness and other performance issues in our database environment. This caused a cascading impact to several dependent systems and services that integrate with that infrastructure.
Our teams, in partnership with our technology vendors, are actively working to stabilize all affected systems and restore full functionality as quickly as possible.
What you may experience:
- Slowness or timeouts when accessing PatriotWeb, Banner Admin Apps or related services
- Delays in data updates or processing across connected systems
What we are doing:
- Our technical teams are engaged and working to resolve the issue
- We are monitoring all affected systems closely and prioritizing restoration of service
- Updates will be provided as the situation progresses
We apologize for any inconvenience this may cause and appreciate your patience. If you continue to experience issues, slowness or otherwise, please contact the IT Support Center for assistance. We want to continue tracking issues as they may persist.
ITS News
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Powering the Shift: Inside ITS’ Role with eCampus
As George Mason University transitions its course materials operation to eCampus, much of the work is happening behind the scenes in Information Technology Services (ITS). Conversations with project leaders show that what may appear to be a bookstore transition is also a larger technology effort to build the infrastructure supporting the future of course materials at George Mason. Daffeyo Tubman, Operational Finance & Enterprise Governance (OFEG) Project Manager, and Mary Lulis, Data Integrations Manager, are helping lead the ITS effort to connect Banner, the university’s student information system, with eCampus. Through those integrations, ITS provides the student, course, instructor, and section… Continue reading
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