Bulletins
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Coming August 20- New Zoom Web Experience
Effective August 20, 2026: The George Mason Zoom web homepage will be updated and will have a new look. Zoom is making this change to provide a unified, intuitive interface to help users access key features faster and manage settings more efficiently. See New Zoom Web Experience – August 2026 for a snapshot of the…
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Ongoing Microsoft Azure Migrations
Information Technology Services (ITS) is modernizing its enterprise systems this summer by transitioning our on‑campus data center infrastructure to Microsoft Azure, a cloud-based platform. This initiative replaces outdated hardware with a more reliable, scalable, and flexible environment that enhances system stability, strengthens disaster recovery capabilities, and supports long-term operational efficiency. The effort involves transferring several…
Unplanned Outages
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Canvas Slow
Resolved
From approximately 1:30 – 5:00 pm ET on August 31, Canvas pages loaded slowly or were temporarily inaccessible. Instructure, the maker of Canvas, reports the issue is now resolved.
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Issues with accessing Microsoft 365 Email Services (Exchange Online)
Updated
Microsoft has applied remediations across its environment to address the issue impacting access and usability of multiple Microsoft 365 services.
They are seeing service levels return to normal and expect users to continue to see improvements in access and usability of all impacted services.
Microsoft is actively monitoring the environment and applying additional fixes where necessary to ensure a full and sustained recovery.
Impact to users includes, but may not be limited to, the below services and scenarios.
Exchange Online
- Delays or failures when sending or receiving email messages.
- Authentication-related errors when accessing Exchange Online services.
- Difficulties accessing or performing actions within Exchange administration experiences.
- Intermittent failures affecting mailbox operations and message delivery workflows.
OneDrive for Business and SharePoint Online:
- Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
- Some users may also experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback.
- Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage
Microsoft Teams
- Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail
This is a service wide Microsoft 365 issue.
We will provide additional information as it becomes available.
September 2026 Maintenance
ITS News
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Powering the Shift: Inside ITS’ Role with eCampus
As George Mason University transitions its course materials operation to eCampus, much of the work is happening behind the scenes in Information Technology Services (ITS). Conversations with project leaders show that what may appear to be a bookstore transition is also a larger technology effort to build the infrastructure supporting the future of course materials at George Mason. Daffeyo Tubman, Operational Finance & Enterprise Governance (OFEG) Project Manager, and Mary Lulis, Data Integrations Manager, are helping lead the ITS effort to connect Banner, the university’s student information system, with eCampus. Through those integrations, ITS provides the student, course, instructor, and section… Continue reading
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