Cisco BroadSoft, which runs the Webex Call Center has posted a service outage affecting all of North America. “Currently agents, supervisors and administrators are encountering… (READ MORE)

At this time, ITS is receiving a number of calls from customers reporting problems with Remote Desktop Protocol (RDP). The cause has not been determined,… (READ MORE)

We are currently experiencing an analog phone outage on the Science and Tech campus affecting analog telephones, life safety lines and elevators. ITS is working… (READ MORE)

ITS was able to identify the problem resulting in dropped or low volume on calls. The equipment was serviced and we have not experienced these… (READ MORE)

ITS ticketing system, TeamDynamix, is experiencing an increase in response time on the platform. The vendor is working to resolve the issue. (READ MORE)

Please be aware that due to some maintenance code software updating some Call Center Digital phones may be down. Please check all phones in your… (READ MORE)

Analog phones (i.e. residence halls, classrooms, and credit card machines) on the Science and Technology Campus will be intermittently unavailable from 9 a.m. to 5… (READ MORE)

Telecom Administration has become aware of spam calls to university extensions. The caller ID may show as the Chinese Consulate or Veterans Affairs. Unfortunately, we… (READ MORE)