Unplanned Outages

Updated Zoom outage


Zoom is in the process of deploying a fix across their cloud. Service has been restored already for many users at Mason. Zoom is continuing… (READ MORE)

Microsoft Email Portal


We are aware that some users received "Your connection is not private" warning while trying to access Office 365 employee email using Outlook on the… (READ MORE)

GMU Authentication Services


GMU has been experiencing intermittent behavior of its authentication services causing login issues with sites such as Patriot Web. We believe the situation has been… (READ MORE)

Kaltura MyMedia Videos Unavailable


Kaltura MyMedia - the video tool integrated with Blackboard - is unavailable. Videos using Kaltura in Blackboard courses will not play at this time. The… (READ MORE)

Updated Intermittent Phone Issues


ITS was able to identify the problem resulting in dropped or low volume on calls. The equipment was serviced and we have not experienced these… (READ MORE)

TeamDynamix Slowness


ITS ticketing system, TeamDynamix, is experiencing an increase in response time on the platform. The vendor is working to resolve the issue. (READ MORE)

Call Center Digital Lines Down


Please be aware that due to some maintenance code software updating some Call Center Digital phones may be down. Please check all phones in your… (READ MORE)

SPAM Calls


Telecom Administration has become aware of spam calls to university extensions. The caller ID may show as the Chinese Consulate or Veterans Affairs. Unfortunately, we… (READ MORE)
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