Information Technology Services

MicroStrategy Planned Outage

Impact of the change on users:

MicroStrategy will be unavailable during the maintenance window. Users will experience a full outage and will not be able to access the service.

Reason for the change:

ITS is increasing system memory resources to improve system stability and help prevent performance issues that have been affecting the application.

ID #893679

TeamDynamix Work Management Application Maintenance

Impact of the change on users:

The TeamDynamix Work Management application in sandbox and prod will be unavailable during the maintenance window. Users will not be able to access TeamDynamix or submit tickets through TeamDynamix forms. The Client Portal will remain available; however, ticket request forms will not be accessible.

Reason for the change:

The vendor is performing maintenance to prepare the application for a future upgrade.

ID #892396

TeamDynamix Work Management Application Maintenance

Impact of the change on users:

The TeamDynamix Work Management application in sandbox and prod will be unavailable during the maintenance window. Users will not be able to access TeamDynamix or submit tickets through TeamDynamix forms. The Client Portal will remain available; however, ticket request forms will not be accessible.

Reason for the change:

The vendor is performing maintenance to prepare the application for a future upgrade.

ID #892395

Jamf Maintenance

Impact of the change on users:

Users may experience intermittent interruptions when accessing Jamf during the maintenance window.

Reason for the change:

The vendor is performing maintenance to improve device and application management capabilities and to apply vendor-provided updates.

ID #888819

25Live, MicroStrategy & Patriot Drive Maintenance

Impact of the change on users:

25Live, MicroStrategy, and Patriot Drive will be unavailable during the maintenance window while the servers reboot. Users should save their work and avoid performing critical tasks during the maintenance period.

Reason for the change:

ITS is performing routine monthly maintenance and applying security updates to keep systems secure, reliable, and operating efficiently.

ID #888252