Through collaboration and a primary focus on customer success, ITS finds solutions to meet the university’s wide-ranging technology needs and provides an IT environment in which our students can thrive.
Solution Request Process
ITS' new Solution Request Process creates a pathway for university members who want to solve their business need using information technology (IT). This pathway offers clear time frames and communication checkpoints, along with consultation, technology expertise, and support from ITS. The process presupposes that an IT solution will meet the business need, where an IT solution could be an internal business process, a simple software program, or a university-wide application.
ITS has developed valued partnerships with members of the Mason community to ensure that our services meet the needs of the university community. These committees include the Information Technology Governance Group (ITGG), Faculty Senate Technology Policy Committee (FSTPC), Technology Leadership Council (TLC), and Systems Administrator Leadership Team (SALT).
Portfolio & Project Management Office
The Portfolio and Project Management Office supports consistent portfolio and project management practices for ITS, enabling project leaders to successfully deliver their promised value to their customers. The Office ensures that effective project management is a core competency of ITS.
Architectural Standards Review Board
The ASRB is responsible for reviewing, verifying compliance, and providing recommendations with regards to new and upgrade software and hardware procurement projects. Its purpose is to communicate business needs to ITS and other stakeholders.
The Business Intelligence group supports decision-making by maintaining, designing, and delivering solutions for analytical and business needs using a combination of enterprise data marts and business intelligence applications.
George Mason University Television is a professional, full service video production facility, specializing in creating educational content, research and scholarship communications, and marketing and outreach videos to support the academic and administrative departments of George Mason University.
IT Security Office
ITS has a large, dedicated office tasked with helping to provide computer users and system administrators with the tools and information they need to secure their systems.