Service Catalog

A comprehensive listing of the services that Information Technology Services provides to George Mason University, as well as how to request access to these services.

Availability

Services are available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m. if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing. Additional applicable policies will be stated in the service offerings’ Additional Information tab.

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A

ServiceCategoryDescription
Administrative ApplicationsCategory:University Applications This service provides administrative applications development, Banner data processing, and custom software support.
Application SoftwareCategory:Computers & Software ITS supports a variety of public domain and site-licensed software to the Mason Community.
Architectural Standards Review Board (ASRB)Category: The Architectural Standards Review Board (ASRB) is responsible for reviewing, verifying compliance, and providing recommendations for new and upgrade software and hardware procurement projects.
Audiovisual Equipment CheckoutCategory:Teaching & Learning Classroom and Lab Technologies (CaLT) lends audiovisual equipment to faculty, staff, and students for class use during the instructional day.
Authentication, Authorization & Account Services (AAA)Category:Accounts & Access Mason provides authentication services to protect Mason applications, such as Patriot Web and Banner.

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B

ServiceCategoryDescription
Banner AdminCategory:University Applications Banner Admin is the administrative interface to Banner that allows authorized users to perform administrative duties within major functional areas including: Finance Financial Aid General Human Resources Student Information This is a closed system that allows access to authorized users with legitimate functional duties.
Banner ReportsCategory:University Applications Enterprise Applications manages Banner-delivered Jasper Reports and provides troubleshooting and customer assistance to authorized users of the Banner System.
Blackboard Collaborate UltraCategory:Teaching & Learning Blackboard Collaborate Ultra is an interactive web conferencing and virtual classroom environment designed for teaching and learning and real-time collaboration.
Blackboard CoursesCategory:Teaching & Learning Blackboard Courses provides a secure login system and tools to create and administer face-to-face and online courses.
BomgarCategory:Computers & SoftwareBomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus.

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C

ServiceCategoryDescription
CA/AutomicCategory:University Applications The CA/Automic is an Applications Manager software package that automates processes and task scheduling for distributed environments.
Cable Television Service for Campus BuildingsCategory:Network & Internet Services Buildings on the Fairfax Campus have access to the same on-campus basic cable service which provides service to the Residence Halls with over 100 channels of programming.
Cable Television Service for Residence HallsCategory:Network & Internet Services Residence halls are provided with on-campus basic cable by our cable television provider, Apogee, which offers on-campus residents more than 100 channels of coax feed digital TV.
Center for Internet Security (CIS) ToolsCategory:Web, Servers & Hosting Mason is a member of the Center for Internet Security (CIS) through the IT Security Office (ITSO).
Certificate RequestCategory:Network & Internet Services SSL certificates are used to secure communications between a website, host, or server, and end users that are connecting to that server.
Chargeback Pre-Approval AuthorizationsCategory:Computers & Software ITS now allows for pre-approval of faculty and staff to receive services.
Cisco UmbrellaCategory:Network & Internet Services Cisco Umbrella is a cloud-based tool that protects Mason users by blocking them from visiting websites that threaten to compromise Mason’s technology resources or defraud users.
Citrix Virtual LabCategory:Teaching & Learning The Citrix Virtual Lab provides remote access to academic software.
Classroom SupportCategory:Computers & Software Classroom and Lab Technologies (CaLT) provides support for classroom facilities and computer classrooms.
Collaborative Learning AreasCategory:Teaching & Learning Collaborative learning areas are designed to facilitate group work.
Collaborative Learning Hub (CLUB)Category:Teaching & LearningThe Collaborative Learning Hub (CLUB) supports effective teaching and learning with technology to enhance learning experiences and the quality of work-life at the university for current students, teaching faculty, instructional support staff, and academic units seeking to improve instruction. The CLUB provides training and support for instructional improvement and technology to enhance student learning, to support the use of technology-based courseware in classrooms, and to support instructional initiatives university-wide.
Colocation Service: ITS Aquia Data CenterCategory:Network & Internet Services The state-of-the-art Aquia Data Center offers both physical and virtual server colocation services within a secure operating environment dedicated to system availability and uptime.
Colocation Service: Virtual ServersCategory:Network & Internet Services The Colocated VMware Virtual Infrastructure was developed to provide a highly available, redundant, structured, and secure clustered virtual environment to host departmental virtual servers throughout Mason.
Computer Hardware InstallationCategory:Computers & Software Computer hardware installation and upgrade requests are available through ITS Desktop Support.
Computer LabsCategory:Teaching & LearningComputer labs offer the university community access to computing resources and a variety of software in support of learning, teaching, and research. Labs have printers through the pay-for-print (PFP) network available.
Computer Purchasing Standards & ConsultationCategory:Computers & Software Information Technology Services (ITS) provides a dynamic, reliable, and secure computing environment for faculty, staff, and students to achieve their goals at Mason.
Computer Relocation Services (For Departments with Less Than 20 Users)Category:Computers & Software Desktop Support provides the following services for departments which are relocating Mason-owned computer equipment.
Conferencing, Collaboration & CallingCategory:Communications & CollaborationThis service page provides an overview of available web conferencing applications and rooms, collaboration and chat tools, and voice services.

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D

ServiceCategoryDescription
Data Jack Assessment and ActivationCategory:Network & Internet Services Mason provides access to its network and telephone service via data jacks that are located in the walls of rooms and offices in university buildings.
Desktop SupportCategory:Computers & Software Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff.
Device Registration for Network AccessCategory:Network & Internet ServicesConnecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for campus residents.
DocuSignCategory:University Applications DocuSign is an electronic signature and routed online form workflow solution.
Domain Name Server (DNS)Category:Network & Internet Services Internet resources such as websites, servers, and printers are assigned domain names for identification purposes.
Dynamic FormsCategory:University Applications Dynamic Forms (DF) provides a simple way for non-technical users to take any paper-based form and quickly build an electronic form that can be shared with a link.

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E

ServiceCategoryDescription
Ellucian WorkflowCategory:University Applications Ellucian Workflow is an application for designing and automating simple and complex workflows by creating programmable flow diagrams.
Email Accounts for Campus Clubs, Departments &OrganizationsCategory:Communications & Collaboration Information Technology Services provides generic email accounts that are email accounts in which the account name is not linked to an individual’s name but is instead linked to a campus organization, club, or department.
Email Anti-Spam (IronPort)Category:Communications & Collaboration The IronPort Anti-Spam filter examines the content, construction, and senders of all incoming messages to Mason email accounts to eliminate known and emerging mail threats, including malicious content and mass-produced, unsolicited bulk email (spam).
Email Distribution Lists (LISTSERV)Category:Communications & Collaboration Email distribution lists (LISTSERV) streamline communication to subscribers by allowing messages to be sent to an entire group at once using only the email address of the list.
Enterprise CUICategory:Research Computing eCUI is a virtual computing infrastructure to support research projects involving Controlled Unclassified Information (CUI) data which must follow the NIST 800-171R1 standard for data protection.
Enterprise Project Management Online (EPMO)Category:Professional Services Enterprise Project Management Online (EPMO) is an online tool hosted on Project Online service for ITS project management and tracking needs.

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F

ServiceCategoryDescription
FirewallCategory:Network & Internet Services The Mason network uses firewalls to protect university systems against unauthorized access and malicious attacks.

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G

ServiceCategoryDescription
Game Design LabCategory:Teaching & LearningThe Game Design Lab, located in the Student Technology Assistance and Resource (STAR) Lab, is equipped with five powerful PC and two Mac stations with specialized game design software. Also included in the lab are flat-screen monitors and whiteboard walls to allow students to storyboard, design, and test their projects. Each computer is equipped with a tablet device, as well as top-of-the-line game design software.
Gartner ResearchCategory:Teaching & Learning Gartner is a leading information technology firm that provides research and analysis services to inform and support decision-making in higher education and other industry sectors.

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H

ServiceCategoryDescription
Hosted Linux SystemsCategory:Web, Servers & Hosting ITS provides hosting of departmental Linux servers and applications.

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I

ServiceCategoryDescription
Incoming Email URL FilteringCategory:Communications & Collaboration As an added measure of security, Mason's antivirus and antispam protection systems evaluate links in incoming emails to determine if they have a reputation that is either unknown or malicious.
IP Address Management (IPAM) AccountsCategory:Network & Internet Services IP Address Management (IPAM) accounts on the IPAM system are available for users that control a large number of machines or make a lot of DNS updates.
IT Security ConsultationCategory:Computers & Software The IT Security Office (ITSO) provides topic-specific presentations and training for IT Security related issues.
ITS Support CenterCategory:Computers & Software The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information.
ITS Supported Mobile DevicesCategory:Communications & Collaboration ITS provides setup instructions for most mobile devices (Apple and Android) and support on a limited basis.

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J

ServiceCategoryDescription
Jamf ProCategory:Computers & Software Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware.

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K

ServiceCategoryDescription
KalturaCategory:Teaching & Learning Kaltura is a video management tool that allows faculty and students to create, host, and share video and audio inside the Blackboard Courses environment.

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L

ServiceCategoryDescription
Learning Space DesignCategory:Professional Services Learning Space Design (LSD) supports the design, engineering, and implementation of classroom technologies to support teaching and learning on all Mason campuses.
LinkedIn Learning (formerly Lynda.com)Category:Teaching & Learning Mason has partnered with LinkedIn Learning (LIL) (formerly lynda.

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M

ServiceCategoryDescription
Mason DataCategory:Data, Reporting & Analytics The Enterprise Data Integration System (EDIS) Group offers systems integration and data exchange services.
Mason Korea HelpdeskCategory:Computers & Software Mason Korea Support aims to assist students, faculty, and staff at Mason's campus in Songdo, Korea in finding technical support.
mason.gmu.edu ServerCategory:Teaching & Learning All registered students, faculty, staff, and authorized guests are eligible for mason.
MasonLive Email (Alumni Email)Category:Communications & Collaboration
MESA Departmental Shared StorageCategory:Web, Servers & Hosting The Mason Enterprise Services Architecture (MESA) is the university’s information technology infrastructure that provides file services and storage, desktop management, and enhanced desktop security.
MESA Personal Storage (mydata)Category:Web, Servers & Hosting The Mason Enterprise Services Architecture (MESA) is the university’s information technology infrastructure that provides file services and storage, desktop management, and enhanced desktop security.
Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus)Category:Computers & Software Microsoft allows George Mason University to provide the latest version of Microsoft Office with Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus) at no cost.
Microsoft Defender Advanced Threat Protection (Windows Security)Category:Computers & Software Microsoft Defender Advanced Threat Protection (ATP) antivirus software is available for all Mason-owned Windows and Mac devices managed in MESA or Jamf.
Microsoft Teams (MS Teams)Category:Communications & CollaborationMS Teams Training Sessions Several sessions with Microsoft facilitators have been scheduled, and more will be added following the winter break.
MicroStrategyCategory:Data, Reporting & Analytics The MicroStrategy platform supports interactive dashboards, scorecards, highly formatted reports, ad hoc query, thresholds and alerts, and automated report distribution.
Mobile MasonCategory:Teaching & Learning Mobile Mason is the official app of George Mason University.
MS Teams Calling (with a Calling Plan)Category:Communications & Collaboration This is an interim offering until a new telephone solution is selected.
Multimedia ProductionCategory:Teaching & Learning The STAR Lab is an excellent resource for working on multimedia and art projects.
myMasonCategory:Teaching & Learning MyMason provides access to Blackboard courses and organizations.

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N

ServiceCategoryDescription
Network AccessCategory:Network & Internet ServicesConnecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for campus residents.
Network Vulnerability ScanningCategory:Network & Internet Services The network vulnerability scanning application, managed by the IT Security Office, is a full-featured solution that allows for scanning of systems by authorized system administrators.

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O

ServiceCategoryDescription
Office 365 EmailCategory:Communications & Collaboration Office 365 is the university's email and calendar system.
Office 365 OneDriveCategory:Web, Servers & Hosting OneDrive for Business (OneDrive) is a service of Office 365 (the university's email system) and provides for 1TB of cloud-based storage.

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P

ServiceCategoryDescription
Patriot Pass Password ResetCategory:Accounts & AccessThe Patriot Pass Password is used to access most Mason systems (e.g., Patriot Web, myMason). It is set when you activate your account. If your password is forgotten or expired, you can reset it.
Patriot Virtual ComputingCategory:Network & Internet Services The Patriot Virtual Computing (PVC) service provides secure remote access to a Windows desktop environment.
Patriot WebCategory:University Applications Patriot Web is a self-service site for students, faculty, and staff to manage their administrative records and accounts.
PBworks WikiCategory:Teaching & Learning PBworks Wiki is a Mason-sponsored, commercially hosted service based on a campus edition license arrangement with PBworks.
Pre-Construction Marking of Communication LinesCategory:Network & Internet Services Before construction begins, ITS must survey construction sites and mark communication lines in order to protect critical communication circuits and infrastructure pathways from drilling or excavation damage.
PrintersCategory:Computers & Software Canon Follow Me Print Pay-for-Print (PFP) Mason has partnered with Canon to provide solutions for all your printing needs.

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Q

ServiceCategoryDescription
QualtricsCategory:Research ComputingQualtrics, gmu.qualtrics.com, is a web-based survey tool to conduct survey research, evaluations, and other data collection activities. The Mason community can use this research suite to build and send surveys then analyze and export responses—all from any online location, 24/7.

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R

ServiceCategoryDescription
Report an IT Security IncidentCategory:Computers & Software The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by: an attempted or actual unauthorized use, disclosure, modification, or destruction of information interference with information technology operation a violation of campus policy, laws, or regulations An IT security incident is…
Residence Hall Network (ResNet)Category:Network & Internet Services ResNet, provided by Apogee, is a new and improved wired and Wi-Fi system located in the residence halls (including some classrooms, offices, and other services located inside them).
Respondus LockDown Browser & MonitorCategory:Teaching & Learning Respondus LockDown Browser is a custom web browser that locks down the testing environment within Blackboard/Courses.
Respondus Test Creation ApplicationCategory:Teaching & Learning Respondus is used to create quizzes, surveys, and self-tests external to Blackboard.

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S

ServiceCategoryDescription
SafeAssignCategory:Teaching & Learning SafeAssign is a plagiarism education and prevention service available through Blackboard to all faculty, students, and staff.
Salesforce SupportCategory:University Applications Salesforce is a customer relationship management (CRM) platform that Mason uses and plans to expand its utilization to provide a full network of services to meet the needs and improve the experience of students.
Scantron MachineCategory:Teaching & Learning A Scantron machine is available for use in the Collaborative Learning Hub (CLUB).
Server Hosted Software: WindowsCategory:Web, Servers & Hosting ITS can host specific Windows-based software for university departments and works with them to select the appropriate configuration based on software or vendor requirements and the customers' business needs.
Software Installation in Classroom or LabCategory:Computers & Software ITS manages and maintains the equipment and software in university classrooms and labs, as well as for the Citrix Virtual Lab.
Software Installation on Client HardwareCategory:Computers & Software Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center.
Software Listing: .Net Framework  Category:Computers & Software.NET Framework 4.5 for Windows, a Mason-licensed software, is used for developing Windows apps.
Software Listing: 7-ZipCategory:Computers & Software7-Zip for Windows, a Mason-licensed software, is a file archiver with a high compression ratio.
Software Listing: Acrobat Reader DCCategory:Computers & SoftwareAcrobat Reader DC, a Mason-licensed software, is a PDF Reader that allows users to view, sign, collaborate on, and annotate documents.
Software Listing: ArcGISCategory:Computers & SoftwareEnter preview text
Software Listing: MathematicaCategory:Computers & SoftwareEnter preview text
Software Listing: MatlabCategory:Computers & SoftwareEnter preview text
Sound SpaceCategory:Teaching & Learning The sound space contains special equipment and soundproofing to provide an ideal environment to record voice or edit audio.
Special Network Service RequestsCategory:Network & Internet Services ITS can facilitate the acquisition and operation of dedicated network infrastructure components for research and other projects that require special network service.
Student Technology Assistance & Resource Lab (STAR)Category:Teaching & LearningStudent Technology Assistance & Resource Lab (STAR) is a state-of-the-art multimedia computer and equipment checkout facility that provides the space and resources to complete creative projects. STAR Lab offers Mac and PC stations equipped with specialized video, multimedia, and game design software. This facility also has a variety of video production equipment available for checkout, as well as a video production studio. Student mentors with specialized knowledge of operating systems and applications are on hand to assist with troubleshooting.
System Center Configuration Manager (SCCM)Category:Computers & Software SCCM is a Microsoft tool for managing Mason-owned computers running Microsoft Windows that enables ITS to inventory hardware, distribute software, improve security, and get a better understanding of the computers at Mason.

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T

ServiceCategoryDescription
Technology Conference RoomCategory:Teaching & Learning The Technology Conference Room seats 20 people and features a projector, portable presentation computers, a video conferencing package, and plugs for laptops to connect to the room’s technology.
Telephone & Voicemail ServicesCategory:Communications & Collaboration Telephone lines and voice mailboxes are provided for faculty, staff, departmental spaces, and student organizations.
Two-Factor Authentication (2FA)Category:Accounts & Access2FA Account Services Had Moved to Password Website On Sunday, August 1, 2021, the services provided within the Two-Factor Authentication (2FA) Account Management website (2faaccount.

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V

ServiceCategoryDescription
Video EditingCategory:Teaching & Learning Editing stations equipped with specialized video and film software are available for post-production work.
Video Production Equipment CheckoutCategory:Teaching & Learning STAR Lab offers Mac and PC stations equipped with specialized video and film, multimedia, and game design software.
Video Production ServicesCategory:Professional Services GMU-TV is a professional, full-service video production facility that specializes in creating educational content, research and scholarship communications, and marketing and outreach videos to support the academic and administrative departments of George Mason University.
Video Production StudioCategory:Teaching & Learning A production studio space is available for students, faculty, and staff to be used for a wide range of video, still photography, or other multimedia projects.
Virtual Private Network (VPN)Category:Network & Internet Services A Virtual Private Network or VPN is a remote access service that creates a virtual connection between an internet user and a trusted network.

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W

ServiceCategoryDescription
Web HostingCategory:Web, Servers & Hosting Web hosting allows for publishing websites.
Wireless (Wi-Fi) NetworkCategory:Network & Internet ServicesConnecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for campus residents.
WordPress Course BlogsCategory:Teaching & Learning Course Blogs is powered by WordPress, a web-publishing platform that enables site builders to set up a web presence quickly and easily.
WorkflowCategory:University Applications Workflow is an application that automates, simplifies, and directs the flow of Banner information and procedures across the university.

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Z

ServiceCategoryDescription
ZoomCategory:Communications & CollaborationMicrosoft Zoom Plugin for Mac Deprecation Microsoft is disabling the Zoom Plugin for Macs this year.

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