The Service Catalog provides information about all services with links to open tickets. To open a ticket for the most commonly requested services, select the link from the Most Requested Services box on this page.

Services are available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m. if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Additional Resources

Want to check on existing tickets and approvals? Go to the TeamDynamix Client Portal.

Need help with your password? Go to

Need a Claim Code? Request a Claim Code.

Need assistance with Duo Two Factor? Go to

Having problems with MasonLive? Go to MasonLive FAQs.

Resident Students

Apogee is Mason's service provider for wired, Wi-Fi, and cable access in the Residence Halls. Please see for set-up information and to get support.

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