Service Summary

Technology Support and Quality Management (TSQM) provides full-service, technical desktop support to faculty and staff.

Each campus has its own Desktop Support team:

  • Arlington Desktop: Mason Square
  • Fairfax Desktop: Fairfax Campus
  • Loudoun Desktop: Mason at Loudoun and the Center for Innovative Technology (CIT)
  • Science and Technology Desktop: Science and Technology Campus and the Freedom Aquatic and Fitness Center

Desktop Support provides full service to all university-supported hardware and software. Hardware and software not purchased with university funds or grants are considered unsupported. To assist customers, unsupported hardware and software will receive “best-effort support” without guarantee of a successful outcome.

Key Features

  • Provides full-service, technical desktop support to faculty and staff
  • Provides full service for all university-supported hardware and software
  • Best effort level support is provided for unsupported hardware and software

Getting This Service

To request assistance, contact the ITS Support Center or submit a request. Specific Desktop Support categories are provided below in Additional Information.


Desktop Support technicians are available Monday through Friday:

  • Fairfax Campus: 8:30 a.m.–5 p.m.
  • Mason Square & Science and Technology Campus: 8:30 a.m.–6:30 p.m.
  • Mason at Loudoun & Center for Innovative Technology (CIT): 8 a.m.–8 p.m.


All actions taken by Desktop Support comply with university and state policies, as well as applicable laws and regulations, including the University Policy Number 1301: Responsible Use of Computing.

Additional Information

Desktop Support offers consultation, configuration, installation, relocation, and repair services.  There may be charges for select services. If you have a Desktop Support service request not listed on this page or a question, please contact the ITS Support Center.

Desktop Consultation:

Desktop Support offers pre-purchase assistance for computers and hardware to ensure that they will work on the Mason network and will not be a security risk.


Desktop Support will install, set up, relocate, and configure hardware, such as computers, printers, and scanners.


Desktop Support will diagnose and repair in and out-of-warranty computers and hardware. There may be a charge for out-of-warranty services and parts. Best-effort support is provided for unsupported hardware.


Desktop Support will install, remove, and help configure supported software. Best-effort support is provided for unsupported software. If you have questions about software procurement, please contact the ASRB committee. The following services are available: