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Service Category: Computer & Software Support

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Application Software

ITS supports a variety of public domain and site-licensed software to the Mason Community.

Bomgar

Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus.

Chargeback Pre-Approval Authorizations

ITS now allows for pre-approval of faculty and staff to receive services.

Classroom Support

Classroom and Lab Technologies (CaLT) provides support for classroom facilities and computer classrooms.

Computer Hardware Installation

Computer hardware installation and upgrade requests are available through ITS Desktop Support.

Computer Purchasing Standards & Consultation

Information Technology Services (ITS) provides a dynamic, reliable, and secure computing environment for faculty, staff, and students to achieve their goals at Mason.

Computer Relocation Services (For Departments with Less Than 20 Users)

Desktop Support provides the following services for departments which are relocating Mason-owned computer equipment.

Desktop Support

Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff.

Email Anti-Spam (IronPort)

The IronPort Anti-Spam filter examines the content, construction, and senders of all incoming messages to Mason email accounts to eliminate known and emerging mail threats, including malicious content and mass-produced, unsolicited bulk email (spam).

Incoming Email URL Filtering

As an added measure of security, Mason's antivirus and antispam protection systems evaluate links in incoming emails to determine if they have a reputation that is either unknown or malicious.

ITS Support Center

The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information.

Jamf Pro

Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware.

Mason Korea Helpdesk

Mason Korea Support aims to assist students, faculty, and staff at Mason's campus in Songdo, Korea in finding technical support.

Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus)

Microsoft allows George Mason University to provide the latest version of Microsoft Office with Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus) at no cost.

Patriot Pass Password Management

The Patriot Pass Password is used to access most Mason systems (e.g., Patriot Web, myMason). It is set when you activate your account. If your password is forgotten or expired, you can reset it.

Printers

Canon Follow Me Print Pay-for-Print (PFP) Mason has partnered with Canon to provide solutions for all your printing needs.

Report an IT Security Incident

The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by: an attempted or actual unauthorized use, disclosure, modification, or destruction of information interference with information technology operation a violation of campus policy, laws, or regulations An IT security incident is…

Software Installation in Classroom or Lab

ITS manages and maintains the equipment and software in university classrooms and labs.

Software Installation on Client Hardware

Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center.

System Center Configuration Manager (SCCM)

SCCM is a Microsoft tool for managing Mason-owned computers running Microsoft Windows that enables ITS to inventory hardware, distribute software, improve security, and get a better understanding of the computers at Mason.

Two-Factor Authentication (2FA)

Mason uses Duo Security to deliver Two-Factor Authentication (2FA) when using your NetID and Patriot Pass Password to log in to Mason applications.