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Service Category: Computers & Software

Information on managed computer systems and available software at Mason.

Application Software

Service Summary ITS supports a variety of public domain and site-licensed software to the Mason Community. Individual departments purchase and administer the distribution of other… (READ MORE)

Audiovisual Equipment Checkout

Service Summary Classroom and Lab Technologies (CaLT) lends audiovisual equipment to faculty, staff, and students for class use during the instructional day. Getting This Service… (READ MORE)


Service Summary Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus. ITS… (READ MORE)


Service Summary The CA/Automic is an Applications Manager software package that automates processes and task scheduling for distributed environments. Developers can use it to automate… (READ MORE)

Cisco Umbrella

Service Summary Cisco Umbrella is a cloud-based tool that protects Mason users by blocking them from visiting websites that threaten to compromise Mason’s technology resources… (READ MORE)

Citrix Virtual Lab

Service Summary The Citrix Virtual Lab provides remote access to academic software. Students and faculty with a VPN connection can access the necessary software needed… (READ MORE)

Classroom Support

Service Summary Classroom and Lab Technologies (CaLT) provides support for classroom facilities and computer classrooms. Getting This Service The Classroom Support offices are available to… (READ MORE)

Computer Hardware Installation

Service Summary Computer hardware installation and upgrade requests are available through ITS Desktop Support. All computer hardware installation and upgrade requests must be submitted by… (READ MORE)

Computer Labs

Computer Lab Update ***ALL VISITORS MUST HAVE A VALID COVID DAILY HEALTH CHECK TO ENTER THE LAB.*** Service Summary Computer labs offer the university community… (READ MORE)

Desktop Support

Service Summary Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff. Each campus has its own Desktop Support team: TSS Desktop… (READ MORE)

Game Design Lab

UPDATE: THE GAME DESIGN LAB IS CLOSED FOR COMPUTER USAGE For the Spring 2021 semester, the Game Design Lab (located within the STAR Lab) will… (READ MORE)

IT Security Consultation

Service Summary The IT Security Office (ITSO) provides topic-specific presentations and training for IT Security related issues. Key Features Compliance with: University and Commonwealth IT… (READ MORE)

ITS Support Center

Service Summary The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information. Its mission… (READ MORE)

Jamf Pro

Service Summary Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware. Distribute software and fixes. Improve security. Get… (READ MORE) Server

Service Summary All registered students, faculty, staff, and authorized guests are eligible for server accounts. The server hosts various applications, programming languages, and tools.… (READ MORE)


Service Summary Mason has partnered with Canon to provide solutions for all your printing needs. Self-printing can be accomplished through the Pay-for-Print (PFP) network across… (READ MORE)

Report an IT Security Incident

Service Summary The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by:… (READ MORE)

Web Hosting

Service Summary Web hosting allows for publishing websites. Mason offers free, secure, and reliable web hosting to individuals, departments, and organizations within the Mason community.

Wireless (Wi-Fi) Network

Connecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for… (READ MORE)