Information on managed computer systems and available software at Mason.
Application Software
Service Summary ITS supports a variety of public domain and site-licensed software to the Mason Community. Individual departments purchase and administer the distribution of other… (READ MORE)
Architectural Standards Review Board (ASRB)
Service Summary The Architectural Standards Review Board (ASRB) is responsible for reviewing, verifying compliance, and providing recommendations for new and upgrade software and hardware procurement… (READ MORE)
Audiovisual Equipment Checkout
Service Summary Classroom and Lab Technologies (CaLT) lends audiovisual equipment to faculty, staff, and students for class use during the instructional day. Getting This Service… (READ MORE)
Bomgar
Service Summary Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus. ITS… (READ MORE)
CA/Automic
Service Summary The CA/Automic is an Applications Manager software package that automates processes and task scheduling for distributed environments. Developers can use it to automate… (READ MORE)
Canon Printers for Departments
Service Summary Mason has partnered with Canon to provide solutions for departmental printing needs. In order to send and retrieve print jobs, you need to… (READ MORE)
Chargeback Pre-Approval Authorizations
Service Summary ITS now allows for pre-approval of faculty and staff to receive services. This will require approval from their Manager, Supervisor, or Dean prior… (READ MORE)
Cisco Umbrella
Service Summary Cisco Umbrella is a cloud-based tool that protects Mason users by blocking them from visiting websites that threaten to compromise Mason’s technology resources… (READ MORE)
Citrix Virtual Lab
Service Summary The Citrix Virtual Lab provides remote access to academic software. Students and faculty with a VPN connection can access the necessary software needed… (READ MORE)
Classroom Support
Service Summary Classroom and Lab Technologies (CaLT) provides support for classroom facilities and computer classrooms. Getting This Service The Classroom Support offices are available to… (READ MORE)
Computer Hardware Installation
Service Summary Computer hardware installation and upgrade requests are available through ITS Desktop Support. All computer hardware installation and upgrade requests must be submitted by… (READ MORE)
Computer Labs
Computer Lab Update ***ALL VISITORS MUST HAVE A VALID COVID DAILY HEALTH CHECK TO ENTER THE LAB.*** Service Summary Computer labs offer the university community… (READ MORE)
Computer Relocation Services (For Departments with Less Than 20 Users)
Service Summary Desktop Support provides the following services for departments which are relocating Mason-owned computer equipment. Specifically, technicians will: Uninstall all computer equipment in preparation… (READ MORE)
Desktop Support
Service Summary Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff. Each campus has its own Desktop Support team: TSS Desktop… (READ MORE)
Game Design Lab
UPDATE: THE GAME DESIGN LAB IS CLOSED FOR COMPUTER USAGE For the Spring 2021 semester, the Game Design Lab (located within the STAR Lab) will… (READ MORE)
Jamf Pro
Service Summary Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware. Distribute software and fixes. Improve security. Get… (READ MORE)
mason.gmu.edu Server
Service Summary All registered students, faculty, staff, and authorized guests are eligible for mason.gmu.edu server accounts. The server hosts various applications, programming languages, and tools.… (READ MORE)
Microsoft Defender Advanced Threat Protection (Windows Security)
Service Summary Microsoft Defender Advanced Threat Protection (ATP) antivirus software is available for all Mason-owned Windows and Mac devices managed in MESA or Jamf. Only… (READ MORE)
Printers
Service Summary Mason has partnered with Canon to provide solutions for all your printing needs. Self-printing can be accomplished through the Pay-for-Print (PFP) network across… (READ MORE)
Report an IT Security Incident
Service Summary The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by:… (READ MORE)
Server Hosted Software – Windows
Service Summary ITS can host specific Windows-based software for university departments and works with them to select the appropriate configuration based on software or vendor… (READ MORE)
Software Installation in Classroom or Lab
Service Summary ITS manages and maintains the equipment and software in university classrooms and labs, as well as for the Citrix Virtual Lab. Key Features… (READ MORE)
Software Installation on Client Hardware
Service Summary Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center. All software license agreements must be… (READ MORE)
System Center Configuration Manager (SCCM)
Service Summary SCCM is a Microsoft tool for managing Mason-owned computers running Microsoft Windows that enables ITS to inventory hardware, distribute software, improve security, and… (READ MORE)
Web Hosting
Service Summary Web hosting allows for publishing websites. Mason offers free, secure, and reliable web hosting to individuals, departments, and organizations within the Mason community.
Wireless (Wi-Fi) Network (eduroam)
Connecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for… (READ MORE)