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Service Category: Computers & Software

Information on managed computer systems and available software at Mason.

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Services

Application Software

ITS supports a variety of public domain and site-licensed software to the Mason Community.

Bomgar

Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus.

Chargeback Pre-Approval Authorizations

ITS now allows for pre-approval of faculty and staff to receive services.

Cisco Umbrella

Cisco Umbrella is a cloud-based tool that protects Mason users by blocking them from visiting websites that threaten to compromise Mason’s technology resources or defraud users.

Citrix Virtual Lab

The Citrix Virtual Lab provides remote access to academic software.

Classroom Support

Classroom and Lab Technologies (CaLT) provides support for classroom facilities and computer classrooms.

Collaborative Learning Hub (CLUB)

The Collaborative Learning Hub (CLUB) supports effective teaching and learning with technology to enhance learning experiences and the quality of work-life at the university for current students, teaching faculty, instructional support staff, and academic units seeking to improve instruction. The CLUB provides training and support for instructional improvement and technology to enhance student learning, to support the use of technology-based courseware in classrooms, and to support instructional initiatives university-wide.

Computer Hardware Installation

Computer hardware installation and upgrade requests are available through ITS Desktop Support.

Computer Labs

Computer labs offer the university community access to computing resources and a variety of software in support of learning, teaching, and research. Labs have printers through the pay-for-print (PFP) network available.

Computer Purchasing Standards & Consultation

Information Technology Services (ITS) provides a dynamic, reliable, and secure computing environment for faculty, staff, and students to achieve their goals at Mason.

Computer Relocation Services (For Departments with Less Than 20 Users)

Desktop Support provides the following services for departments which are relocating Mason-owned computer equipment.

Conferencing, Collaboration & Calling

This service page provides an overview of available web conferencing applications and rooms, collaboration and chat tools, and voice services.

Crowdstrike Falcon

Crowdstrike Falcon is a modern, lightweight security solution that unifies next-generation antivirus, endpoint detection and response (EDR), threat intelligence, and security hygiene.

Desktop Support

Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff.

Email Anti-Spam (IronPort)

The IronPort Anti-Spam filter examines the content, construction, and senders of all incoming messages to Mason email accounts to eliminate known and emerging mail threats, including malicious content and mass-produced, unsolicited bulk email (spam).

Hosted Linux Systems

ITS provides hosting of departmental Linux servers and applications.

Incoming Email URL Filtering

As an added measure of security, Mason's antivirus and antispam protection systems evaluate links in incoming emails to determine if they have a reputation that is either unknown or malicious.

IT Security Consultation

The IT Security Office (ITSO) provides topic-specific presentations and training for IT Security related issues.

ITS Support Center

The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information.

Jamf Pro

Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware.

Kaltura

Kaltura is a video management tool that allows faculty and students to create, host, and share video and audio inside the Blackboard Courses environment.

Mason Korea Helpdesk

Mason Korea Support aims to assist students, faculty, and staff at Mason's campus in Songdo, Korea in finding technical support.

Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus)

Microsoft allows George Mason University to provide the latest version of Microsoft Office with Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus) at no cost.

Microsoft Defender Advanced Threat Protection (Windows Security)

Microsoft Defender Advanced Threat Protection (ATP) antivirus software is available for all Mason-owned Windows and Mac devices managed in MESA or Jamf.

Microsoft Teams (MS Teams)

Recording Retention Policy New MS Teams recordings will be stored with expiration dates attached to them starting early 2022.

Office 365 OneDrive

OneDrive for Business (OneDrive) is a service of Office 365 (the university's email system) and provides for 1TB of cloud-based storage.

Patriot Pass Password Reset

The Patriot Pass Password is used to access most Mason systems (e.g., Patriot Web, myMason). It is set when you activate your account. If your password is forgotten or expired, you can reset it.

Printers

Canon Follow Me Print Pay-for-Print (PFP) Mason has partnered with Canon to provide solutions for all your printing needs.

Qualtrics

Qualtrics, gmu.qualtrics.com, is a web-based survey tool to conduct survey research, evaluations, and other data collection activities. The Mason community can use this research suite to build and send surveys then analyze and export responses—all from any online location, 24/7.

Report an IT Security Incident

The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by: an attempted or actual unauthorized use, disclosure, modification, or destruction of information interference with information technology operation a violation of campus policy, laws, or regulations An IT security incident is…

Respondus LockDown Browser & Monitor

Respondus LockDown Browser is a custom web browser that locks down the testing environment within Blackboard/Courses.

Respondus Test Creation Application

Respondus is used to create quizzes, surveys, and self-tests external to Blackboard.

Server Hosted Software: Windows

ITS can host specific Windows-based software for university departments and works with them to select the appropriate configuration based on software or vendor requirements and the customers' business needs.

Software Installation in Classroom or Lab

ITS manages and maintains the equipment and software in university classrooms and labs.

Software Installation on Client Hardware

Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center.

Software Listing: .Net Framework  

.NET Framework 4.5 for Windows, a Mason-licensed software, is used for developing Windows apps.

Software Listing: 7-Zip

7-Zip for Windows, a Mason-licensed software, is a file archiver with a high compression ratio.

Software Listing: Adobe Acrobat Reader DC

Adobe Acrobat Reader DC, a Mason-licensed software, is a PDF Reader that allows users to view, sign, collaborate on, and annotate documents.

Software Listing: Adobe Creative Cloud

Adobe Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more.

Software Listing: ArcGIS

A mapping and analytics platform with data sharing functionality. Geographic Information System (GIS) for working with maps and geographic information. It is used for: creating and using maps; compiling geographic data; analyzing mapped information; sharing and discovering geographic information; using maps and geographic information in a range of applications, and managing geographic information in a database.

Software Listing: Autodesk Education License Products

Autodesk builds software that helps people imagine, design, and make a better world. The Autodesk Education License Products is a library of over 100 applications to help you create.

Software Listing: Camtasia

Camtasia is a software suite, created and published by TechSmith, for creating video tutorials and presentations.

Software Listing: Capture (Kaltura)

Make it easy to create videos and other rich media, without specialized equipment. Kaltura Personal Capture for Education, part of the Kaltura Capture Suite, combines an intuitive interface with a user-centric experience and interactive viewing to enable easy personal video creation on campus, from the office, at home, or on-the-go.

Software Listing: Chrome

Chrome is a web browser.

Software Listing: Cisco AnyConnect Secure Mobility Client

Cisco AnyConnect Secure Mobility Client empowers remote workers with frictionless, highly secure access to the enterprise network from any device, at any time, in any location while protecting the organization.

Software Listing: Citrix Workspace App

Citrix Workspace app gives users instant access to online published resources. It provides a portal to view published desktops and applications made available by your organization.

Software Listing: Deep Freeze

Deep Freeze makes workstation configurations indestructible. Guarantees 100% workstation recovery upon restart. Provides password protection and complete security. Protects multiple hard drives and partitions. Prevents configuration drift and accidental system misconfiguration. Helps maintain Software compliance across all workstations. Protects workstations from unauthorized changes with a simple restart.

Software Listing: DocuSign

DocuSign is an electronic signature and online form workflow solution. With DocuSign, you can send online documents to people who need to sign them, and then collect and manage those signatures.

Software Listing: FileZilla (FileZilla Project)

FileZilla Client is a fast and reliable cross-platform FTP, FTPS, and SFTP client with lots of useful features and an intuitive graphical user interface.

Software Listing: Firefox

Firefox is a web browser.

Software Listing: GIMP

GIMP is a free and open-source raster graphics editor used for image retouching and editing, free-form drawing, converting between different image formats, and more specialized tasks.

Software Listing: Ink2Go

Ink2Go is an extremely simple yet powerful screen annotation and recording software. You can easily write on top of any other application that is currently active on the desktop, even on a running video. You can then save your annotations as an image file or even record the whole session as a video for sharing. It is a useful tool for presenters to communicate and share ideas during a live session, for educators to create effective video tutorials and for salespeople to create impressive video presentations.

Software Listing: Insight (Faronics)

Faronics Insight is an effective classroom management software that helps teachers create a better learning experience while streamlining IT administration and supporting multiple labs with ease.

Software Listing: jGrasp

A lightweight development environment provides automatic generation of software visualizations to improve comprehensibility. Dynamic object viewers and a viewer canvas that work in conjunction with an integrated debugger and workbench for Java. The viewers include a data structure identifier mechanism that recognizes objects that represent traditional data structures such as stacks, queues, linked lists, binary trees, and hash tables, and then displays them in an intuitive textbook-like presentation view.

Software Listing: JMP Pro

As the pro version of JMP statistical discovery software, JMP Pro goes to the next level by offering all the capabilities of JMP plus advanced features for more sophisticated analysis including predictive modeling and cross-validation techniques. Users can harness the power and speed of the supercomputer on their desk to explore and understand data in an easy-to-use interface.

Software Listing: LabStats Cloud Client

LabStats tracks when, where, and how long students are logged on to hardware resources in computer labs.

Software Listing: Lockdown Browser

LockDown Browser is a custom browser that locks down the testing environment within a learning management system. Used at over 1500 higher educational institutions, LockDown Browser is the “gold standard” for securing online exams in classrooms or proctored environments.

Software Listing: Mathematica

Wolfram Mathematica is a symbolic mathematical computation programming language used in math, computing, engineering, and other fields.

Software Listing: Matlab

MATLAB, the language of technical computing, is a programming environment for algorithm development, data analysis, visualization, and numeric computation. Simulink is a graphical environment for simulation and Model-Based Design of multidomain dynamic and embedded systems. MathWorks produces nearly 100 additional products for specialized tasks such as data analysis and image processing.

Software Listing: Microsoft 365 Apps for Enterprise

Microsoft 365 (formerly Office 365) offers a host of applications for seamless collaboration, communication, and productivity.

Software Listing: Microsoft Teams

Microsoft (MS) Teams is an enterprise-wide collaboration suite that lives within Mason’s Office 365 environment. At its core, MS Teams provides chat, audio calling, video calling, screen share, and more with individuals and groups outside of a team structure.

Software Listing: Notepad++

A source code editor that supports several languages.

Software Listing: PuTTY

An implementation of SSH and Telnet for Windows and Unix platforms, along with an “xterm” terminal emulator.

Software Listing: Python

Python is a programming language that lets you work more quickly and integrate your systems more effectively.

Software Listing: Qualtrics

Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone (with no experience) can use this research suite to build surveys, send surveys and analyze responses.

Software Listing: R

Software environment for statistical computing and graphics.

Software Listing: R Studio

RStudio is an integrated development environment (IDE) for R. It includes a console, syntax-highlighting editor that supports direct code execution, as well as tools for plotting, history, debugging and workspace management.

Software Listing: Respondus 4.0

Respondus is used to create quizzes, surveys, and self-tests external to Blackboard. You can create documents to convert to text files and upload them directly to your Blackboard folder.

Software Listing: SAS

Statistical software for data scientists, business analysts, statisticians, and forecasters to explore, analyze and visualize data.

Software Listing: Snagit

Snagit lets you quickly capture your screen, add additional context, and easily share with coworkers.

Software Listing: SPSS

Statistical software.

Software Listing: STATA (StataCorp)

Statistical software.

Software Listing: Stellarium

Desktop planetarium application which renders the skies in real-time using OpenGL, which means the skies will look exactly like what you see with your eyes, binoculars, or a small telescope.

Software Listing: Visio

Microsoft Visio is a diagramming and vector graphics application. Allows you to translate information into graphic diagrams so you can work visually. Add shapes, text, and pictures and connect them to show relationships in your data. Templates include flowcharts, timelines, floor plans, and more.

Software Listing: Visual Studio Code

A code editor that offers IntelliSense, built-in Git, debugging capability, and numerous extensions to add functionality.

Software Listing: VLC Player

Cross-platform multimedia player and framework that plays most multimedia files, and various streaming protocols.

Software Listing: Zoom Meeting

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars.

Software Listing: Zotero

Reference management software to manage bibliographic data and related research materials. It allows to collect, organize, cite, and share research.

Student Technology Assistance & Resource Lab (STAR)

Student Technology Assistance & Resource Lab (STAR) is a state-of-the-art multimedia computer and equipment checkout facility that provides the space and resources to complete creative projects. STAR Lab offers Mac and PC stations equipped with specialized video, multimedia, and game design software. This facility also has a variety of video production equipment available for checkout, as well as a video production studio. Student mentors with specialized knowledge of operating systems and applications are on hand to assist with troubleshooting.

System Center Configuration Manager (SCCM)

SCCM is a Microsoft tool for managing Mason-owned computers running Microsoft Windows that enables ITS to inventory hardware, distribute software, improve security, and get a better understanding of the computers at Mason.

Two-Factor Authentication (2FA)

Mason uses Duo Security to deliver Two-Factor Authentication (2FA) when using your NetID and Patriot Pass Password to log in to Mason applications.

Zoom

Microsoft Zoom Plugin for Mac Deprecation Microsoft is disabling the Zoom Plugin for Macs.