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Service Category: Computers & Software

Information on managed computer systems and available software at Mason.

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Services

Application Software

ITS supports a variety of public domain and site-licensed software to the Mason Community.

Bomgar

Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus.

Chargeback Pre-Approval Authorizations

ITS now allows for pre-approval of faculty and staff to receive services.

Cisco Umbrella

Cisco Umbrella is a cloud-based tool that protects Mason users by blocking them from visiting websites that threaten to compromise Mason’s technology resources or defraud users.

Citrix Virtual Lab

The Citrix Virtual Lab provides remote access to academic software.

Classroom Support

Classroom and Lab Technologies (CaLT) provides support for classroom facilities and computer classrooms.

Collaborative Learning Hub (CLUB)

The Collaborative Learning Hub (CLUB) supports effective teaching and learning with technology to enhance learning experiences and the quality of work-life at the university for current students, teaching faculty, instructional support staff, and academic units seeking to improve instruction. The CLUB provides training and support for instructional improvement and technology to enhance student learning, to support the use of technology-based courseware in classrooms, and to support instructional initiatives university-wide.

Computer Hardware Installation

Computer hardware installation and upgrade requests are available through ITS Desktop Support.

Computer Labs

Computer labs offer the university community access to computing resources and a variety of software in support of learning, teaching, and research. Labs have printers through the pay-for-print (PFP) network available.

Computer Purchasing Standards & Consultation

Information Technology Services (ITS) provides a dynamic, reliable, and secure computing environment for faculty, staff, and students to achieve their goals at Mason.

Computer Relocation Services (For Departments with Less Than 20 Users)

Desktop Support provides the following services for departments which are relocating Mason-owned computer equipment.

Conferencing, Collaboration & Calling

This service page provides an overview of available web conferencing applications and rooms, collaboration and chat tools, and voice services.

Desktop Support

Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff.

Email Anti-Spam (IronPort)

The IronPort Anti-Spam filter examines the content, construction, and senders of all incoming messages to Mason email accounts to eliminate known and emerging mail threats, including malicious content and mass-produced, unsolicited bulk email (spam).

Hosted Linux Systems

ITS provides hosting of departmental Linux servers and applications.

Incoming Email URL Filtering

As an added measure of security, Mason's antivirus and antispam protection systems evaluate links in incoming emails to determine if they have a reputation that is either unknown or malicious.

IT Security Consultation

The IT Security Office (ITSO) provides topic-specific presentations and training for IT Security related issues.

ITS Support Center

The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information.

Jamf Pro

Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware.

Kaltura

Kaltura is a video management tool that allows faculty and students to create, host, and share video and audio inside the Blackboard Courses environment.

Mason Korea Helpdesk

Mason Korea Support aims to assist students, faculty, and staff at Mason's campus in Songdo, Korea in finding technical support.

Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus)

Microsoft allows George Mason University to provide the latest version of Microsoft Office with Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus) at no cost.

Microsoft Defender Advanced Threat Protection (Windows Security)

Microsoft Defender Advanced Threat Protection (ATP) antivirus software is available for all Mason-owned Windows and Mac devices managed in MESA or Jamf.

Microsoft Teams (MS Teams)

MS Teams Training Sessions Several sessions with Microsoft facilitators have been scheduled, and more will be added following the winter break.

Office 365 OneDrive

OneDrive for Business (OneDrive) is a service of Office 365 (the university's email system) and provides for 1TB of cloud-based storage.

Patriot Pass Password Reset

The Patriot Pass Password is used to access most Mason systems (e.g., Patriot Web, myMason). It is set when you activate your account. If your password is forgotten or expired, you can reset it.

Printers

Canon Follow Me Print Pay-for-Print (PFP) Mason has partnered with Canon to provide solutions for all your printing needs.

Qualtrics

Qualtrics, gmu.qualtrics.com, is a web-based survey tool to conduct survey research, evaluations, and other data collection activities. The Mason community can use this research suite to build and send surveys then analyze and export responses—all from any online location, 24/7.

Report an IT Security Incident

The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by: an attempted or actual unauthorized use, disclosure, modification, or destruction of information interference with information technology operation a violation of campus policy, laws, or regulations An IT security incident is…

Respondus LockDown Browser & Monitor

Respondus LockDown Browser is a custom web browser that locks down the testing environment within Blackboard/Courses.

Respondus Test Creation Application

Respondus is used to create quizzes, surveys, and self-tests external to Blackboard.

Server Hosted Software: Windows

ITS can host specific Windows-based software for university departments and works with them to select the appropriate configuration based on software or vendor requirements and the customers' business needs.

Software Installation in Classroom or Lab

ITS manages and maintains the equipment and software in university classrooms and labs, as well as for the Citrix Virtual Lab.

Software Installation on Client Hardware

Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center.

Software Listing: .Net Framework  

.NET Framework 4.5 for Windows, a Mason-licensed software, is used for developing Windows apps.

Software Listing: 7-Zip

7-Zip for Windows, a Mason-licensed software, is a file archiver with a high compression ratio.

Software Listing: Acrobat Reader DC

Acrobat Reader DC, a Mason-licensed software, is a PDF Reader that allows users to view, sign, collaborate on, and annotate documents.

Software Listing: ArcGIS

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Software Listing: Mathematica

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Software Listing: Matlab

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Student Technology Assistance & Resource Lab (STAR)

Student Technology Assistance & Resource Lab (STAR) is a state-of-the-art multimedia computer and equipment checkout facility that provides the space and resources to complete creative projects. STAR Lab offers Mac and PC stations equipped with specialized video, multimedia, and game design software. This facility also has a variety of video production equipment available for checkout, as well as a video production studio. Student mentors with specialized knowledge of operating systems and applications are on hand to assist with troubleshooting.

System Center Configuration Manager (SCCM)

SCCM is a Microsoft tool for managing Mason-owned computers running Microsoft Windows that enables ITS to inventory hardware, distribute software, improve security, and get a better understanding of the computers at Mason.

Two-Factor Authentication (2FA)

2FA Account Services Had Moved to Password Website On Sunday, August 1, 2021, the services provided within the Two-Factor Authentication (2FA) Account Management website (2faaccount.

Zoom

Microsoft Zoom Plugin for Mac Deprecation Microsoft is disabling the Zoom Plugin for Macs this year.