Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off campus.
ITS now allows for pre-approval of faculty and staff to receive services.
Computer hardware installation and upgrade requests are available through ITS Desktop Support.
Information Technology Services (ITS) provides a dynamic, reliable, and secure computing environment for faculty, staff, and students to achieve their goals at Mason.
Desktop Support provides the following services for departments which are relocating Mason-owned computer equipment.
Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff.
Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center.