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Service Category: Desktop Support


BeyondTrust (formerly Bomgar)

BeyondTrust is a remote support tool that allows Information Technology Services (ITS) and IT support staff to provide support to our customers anywhere with Internet access.

Chargeback Pre-Approval Authorizations

ITS now allows for pre-approval of faculty and staff to receive services.

Computer Hardware Installation

Computer hardware installation and upgrade requests are available through ITS Desktop Support.

Computer Purchasing Standards & Consultation

Information Technology Services (ITS) provides a dynamic, reliable, and secure computing environment for faculty, staff, and students to achieve their goals at Mason.

Computer Relocation Services (For Departments with Less Than 20 Users)

Desktop Support provides the following services for departments which are relocating Mason-owned computer equipment.

Desktop Support

Technology Support Services (TSS) provides full-service, technical desktop support to faculty and staff.

Software Installation on Client Hardware

Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center.