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Service Category: Accounts & Access

Information which helps you to gain access to the systems you need to succeed at Mason.

Banner Admin

Service Summary Banner Admin is the administrative interface to Banner that allows authorized users to perform administrative duties within major functional areas including: Finance Financial Aid… (READ MORE)

Banner Reports

Service Summary Enterprise Applications manages Banner-delivered Jasper Reports and provides troubleshooting and customer assistance to authorized users of the Banner System. Key Features Customized reports… (READ MORE)

Email Anti-Spam (IronPort)

Service Summary The IronPort Anti-Spam filter examines the content, construction, and senders of all incoming messages to Mason email accounts to eliminate known and emerging… (READ MORE)

Enterprise CUI

Service Summary eCUI is a virtual computing infrastructure to support research projects involving Controlled Unclassified Information (CUI) data which must follow the NIST 800-171R1 standard for data protection. The eCUI environment… (READ MORE)

Incoming Email URL Filtering

Service Summary As an added measure of security, Mason’s antivirus and antispam protection systems evaluate links in incoming emails to determine if they have a… (READ MORE)

Jamf Pro

Service Summary Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to: Inventory hardware. Distribute software and fixes. Improve security. Get… (READ MORE)

mason.gmu.edu Server

Service Summary All registered students, faculty, staff, and authorized guests are eligible for mason.gmu.edu server accounts. The server hosts various applications, programming languages, and tools.… (READ MORE)

MasonLive Email

Student Email Has Migrated to Office 365 MasonLive student email and related services have been migrated to Office 365. Student accounts have moved from @masonlive.gmu.edu… (READ MORE)

MESA Departmental Shared Storage

Service Summary The Mason Enterprise Services Architecture (MESA) is the university’s information technology infrastructure that provides file services and storage, desktop management, and enhanced desktop… (READ MORE)

MESA Personal Storage (mydata)

Service Summary The Mason Enterprise Services Architecture (MESA) is the university’s information technology infrastructure that provides file services and storage, desktop management, and enhanced desktop… (READ MORE)

Microsoft Teams (MS Teams)

Service Summary Note: Microsoft Teams is an evolving service; settings within Teams may change with little to no notice as the ITS Project Team makes… (READ MORE)

Office 365 Email

Service Summary Office 365 is the university’s email and calendar system. It is fully supported by the ITS Support Center and can be accessed via… (READ MORE)

Office 365 OneDrive

Service Summary OneDrive for Business (OneDrive) is a service of Office 365 (the university’s email system) and provides for 1TB of cloud-based storage. OneDrive is your… (READ MORE)

Patriot Pass Password Reset

2FA Account Services Has Moved to Password Website On Sunday, August 1, 2021, the services provided within the Two-Factor Authentication (2FA) Account Management website (2faaccount.gmu.edu),… (READ MORE)

Patriot Web

Service Summary Patriot Web is a self-service site for students, faculty, and staff to manage their administrative records and accounts. Unauthorized use of this system… (READ MORE)

Printers

Service Summary Mason has partnered with Canon to provide solutions for all your printing needs. Self-printing can be accomplished through the Pay-for-Print (PFP) network across… (READ MORE)

Public Printer Network Access

Service Summary Faculty and Staff may special register a departmental printer to be accessible from any network. This allows Faculty and Staff to print to… (READ MORE)

Qualtrics

Service Summary Qualtrics, gmu.qualtrics.com, is a web-based survey tool to conduct survey research, evaluations, and other data collection activities. The Mason community can use this… (READ MORE)

Report an IT Security Incident

Service Summary The IT Security Office (ITSO) will assist faculty, staff, students, and alumni with containment, mitigation, and remediation of IT security incidents caused by:… (READ MORE)

Shibboleth

Service Summary Shibboleth (Mason Federated Login) is a single sign-on (login) system that allows users to sign in using just one identity to various systems… (READ MORE)

Two-Factor Authentication (2FA)

2FA Account Services Had Moved to Password Website On Sunday, August 1, 2021, the services provided within the Two-Factor Authentication (2FA) Account Management website (2faaccount.gmu.edu),… (READ MORE)

Videoconference

Service Summary Videoconference services are available upon request for various administrative and academic events (meetings, classes, town halls, dissertations, interviews, etc.) that enable faculty, staff,… (READ MORE)

Webex Teams

Webex Retirement Cisco Webex service offerings are being phased out at Mason to provide a more streamlined set of services. Alternate solutions are available including Zoom,… (READ MORE)

Windows Virtual Desktop

Service Summary The Windows Virtual Desktop service is secure remote access to a Windows desktop environment that provides access to Mason applications from off-campus.  The virtual desktop provides an experience similar to being on-campus,… (READ MORE)

Wireless (Wi-Fi) Network

Connecting to Residence Halls Network ITS has transitioned Residence Hall Networks & Cable TV services to Apogee to provide a better at-home user experience for… (READ MORE)

Workflow

Service Summary Workflow is an application that automates, simplifies, and directs the flow of Banner information and procedures across the university. It uses maps of… (READ MORE)