Info for Linux and ChromeOS App Users
Zoom is retiring the current key pair used to sign the Zoom desktop client for Linux. To avoid service disruption, Linux users must download and trust the new public key when it becomes available before November 2, 2022. Detailed instructions will be added to this support article when the download package for the new public key becomes available.
ChromeOS App Users
Zoom ended support for its ChromeOS App in August and will fully phase-out its ChromeOS App by February 1, 2023. Users should switch to the Zoom progressive web application (PWA), which is available in the Google Play store or by going to pwa.zoom.us/wc (click the install option in the Chrome address bar). For key dates and details, see Retirement of the Zoom ChromeOS App.
Zoom, available at gmu.zoom.us/signin, is a cloud-based web conferencing tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom allows you to meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside Mason.
Zoom is available via web browser, desktop application, and mobile app. When accessing your Mason Zoom account you will need to sign in using SSO.
Training and support provided by ITS for Zoom are limited to account access questions. Additional training is provided via online tutorials and collaboration with other users.
- Schedule a Meeting
- Host a Meeting
- Join a Meeting
- Manage Audio & Video
- Share Content & Present
- Accessibility Features
- Host a Webinar
To manage your pronouns in Zoom, see https://support.zoom.us/hc/en-us/articles/4402698027533.
Mason-branded Zoom virtual backgrounds are available.
Getting This Service
Active students, faculty, and staff are eligible for Zoom products. Zoom Meetings accounts are automatically established for each person on first log in at gmu.zoom.us . When employees and students are no longer active at George Mason University, they will no longer be able to access their Mason Zoom account.
Note: Retirees, Alumni, and Generic Accounts are not eligible for this service.
If you have used Zoom before:
Go to zoom.us/profile and log in. Select Sign Me Out From All Devices located at the bottom of your profile page. Log out of the web session. Then go to gmu.zoom.us/signin and log in using your NetID and Patriot Pass Password to join the Mason institutional license.
If you are new to Zoom:
Go to gmu.zoom.us/signin and log in using your NetID and Patriot Pass Password to join the Mason institutional license.
Employees are granted a Pro Zoom account. This allows hosting of up to 300 participants for a maximum of 24 hours per meeting. If your business needs require additional Zoom features, click the Zoom Support button to submit a request. Identify your need in the "Request Description" field of the form.
Students are granted a Basic Zoom account. This allows hosting of up to 300 participants for a maximum of 40 minutes per meeting. If you require more than a Basic account, you may request an upgraded account. Click the Zoom Support button and identify your need in the "Request Description" field of the form.
Download the App
Install the Zoom App, available from Software Center (PC) or Self Service (Mac), for additional integration with Outlook to schedule meetings directly from the Outlook email client. You may also download software at https://zoom.us/download. Smartphone users may download Zoom from their app store.
Join the Collaboration Collective
The Collaboration Collective is a team for Mason's collaboration technology users to communicate with their peers and discuss new features, best practices, and other topics of interest pertaining to the following ITS-supported collaboration tools: Microsoft Teams, Zoom, and Blackboard Collaborate Ultra. This is not intended to replace submitting an issue via the ITS Support Center. The Collaboration Collective is moderated by members of the Mason community and members of ITS.
Submit an ITS support request if:
- It is something that requires an urgent/timely ITS response
- You are requesting information or troubleshooting assistance
Post in one of the channels if:
- You would like to share a use case or feature you’ve found helpful
- You would like to test out a new feature with your peers
- You would like to know how your peers are using the tools