Service Summary

Note: In response to COVID-19, this tool is being released on an accelerated timeline. Some configurations may still be changed to bring this tool in full compliance at Mason as we return to normal operations.

Zoom, available at, is a cloud-based web conferencing tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom allows you to meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside Mason.  

Zoom is available via web browser, desktop application, and mobile app. 

Training and support provided by ITS for Zoom are limited to account access questions. Additional training is provided via online tutorials and collaboration with other users. 

Getting This Service

Getting Started

If you have used Zoom before:

Go to and log in. Select Sign Me Out From All Devices located at the bottom of your profile page. Log out of the web session. Then go to and log in using your NetID and Patriot Pass Password to join the Mason institutional license.

If you are new to Zoom:

Go to and log in using your NetID and Patriot Pass Password to join the Mason institutional license.


Employees are granted a Pro Zoom account. This allows hosting of up to 300 participants for a maximum of 24 hours per meeting. If your business needs require additional Zoom features, click the Zoom Support button to submit a request. Identify your need in the "Request Description" field of the form.


Students are granted a Basic Zoom account. This allows hosting of up to 100 participants for a maximum of 40 minutes per meeting. If you require more than a Basic account, you may request an upgraded account. Click the Zoom Support button above and identify your need in the "Request Description" field of the form.

Download the App

Install the Zoom App, available from Software Center (PC) or Self Service (Mac), for additional integration with Outlook to schedule meetings directly from the Outlook email client. You may also download software at Smartphone users may download Zoom from their app store.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Zoom status updates can be found on


Please visit Zoom’s Help Center for information, instructions, and to register for or review recordings of live training sessions. There is no charge for this service.

Visit LinkedIn Learning for Zoom online courses and training.


All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Join the Collaboration Collective

The Collaboration Collective is a team for faculty and staff collaboration technology users to communicate with their peers and discuss new features, best practices, and other topics of interest as they pertain to the following ITS supported collaboration tools: Microsoft Teams, Zoom, and Blackboard Collaborate Ultra. This is not intended to replace submitting an issue via the ITS Support Center. The Collaboration Collective is moderated by members of the Mason community and members of ITS.

Submit an ITS support request if:

  • It is something that requires an urgent/timely ITS response
  • You are requesting training or troubleshooting

Post in one of the channels if:

  • You would like to share a use case or feature you’ve found helpful
  • You would like to test out a new feature with your peers
  • You would like to know how your peers are using the tools

To become a member of the Collaboration Collective log into MS Teams, click “Join or create a Team” and then search for Collaboration Collective or use Join a team with a code (code: pifyqb4).