Service Summary

Note: Microsoft Teams is an evolving service; settings within Teams may change with little to no notice as the ITS Project Team makes adjustments for security, compliance, or performance reasons.

Microsoft (MS) Teams is an enterprise-wide collaboration suite that lives within Mason’s Office 365 environment.  At its core, MS Teams provides chat, audio calling, video calling, screen share, and more with individuals and groups outside of a team structure.

MS Teams is available via web browser, desktop application, and mobile app.

MS Teams is a self-service application. Training and support provided by ITS are limited to account access questions. Additional training is provided via online tutorials and collaboration with other users.


For security reasons, as part of the Office 365 Suite, Two-Factor Authentication (2FA) is required when accessing this service. For more information, see 2FA for Office 365 Tips.

Key Features

Within the structure of a formal team, team members have access to chat, audio calling, video calling, and screen share, as well as several additional Office 365 shared features:

  • Email
  • Calendar
  • Notebook with OneNote
  • Shared file storage with SharePoint integrated with your OneDrive
  • Planner, and more within Team Sites.

Mason-branded virtual backgrounds are available.

Getting This Service

Employee Eligibility

Active employees who are 2FA enabled for Office 365 are eligible for this service. When you stop working at George Mason University, you will no longer be able to access your Office 365 employee account, including MS Teams. (It is your responsibility to transfer any work files to your department before you leave.) Note: Students, Retirees, and Generic Accounts are not eligible for this service.

Request MS Teams

You may request MS Teams for yourself (individual) or for a group (more than 5).

  • Individuals: If you are requesting for yourself, you must also enroll in 2FA for Office 365. Click the Request MS Teams for an Individual button on this page. You will receive MS Teams access as part of 2FA for Office 365 enrollment.
  • Groups (>5 users): If you are requesting MS Teams for a group of more than 5 users, all members of the group will ALSO be enrolled in 2FA for Office 365 as part of the process.  You are responsible for notifying the group of this enrollment that will potentially impact accessing email, calendar, and other Office 365 applications. For groups of fewer than 5 users, users should follow the individual user process as it is simpler and quicker.

You will receive a confirmation email with getting started instructions when your request is processed.

Access MS Teams

On the Web

Access MS Teams through the application launcher on your Mason Office 365 account at via supported browsers.

On Your Desktop - Download the MS Teams App

Once ITS processes your request, we recommend using the MS Teams desktop application for full functionality. The application is available for direct download from within the MS Teams Web Application or at

Download the Mobile App

Take MS Teams on the go with the MS Teams mobile app for Apple iOS or Android from your mobile device’s app store or click the following link from a browser on your mobile device:

Sign In

Once you install the app, you will sign in to the application using your Mason NetID, Patriot Pass Password and Duo Two-Factor Authentication (2FA).

Team Owners

The Team Owner creates the team and controls who has access, including adding members and other owners.

It is recommended that a Team have more than one owner. Please be sure to remove any team members who are no longer active faculty or staff from active Teams.

At this time Guest Access (those who do not have accounts on Mason’s Office 365 system for faculty and staff) is not available.

Review the following information for an overview of the MS Teams structure and roles:


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.


Information on accessibility features in MS Teams can be found on Microsoft’s Accessibility support for Microsoft Teams page.


MS Teams Fall 2020 Office Hours

Date Time Topic
October 9 12 - 1 p.m. Open Office Hours
October 12 & 15 12 - 1 p.m. MS Teams 100
October 19 & 22 12 - 1 p.m. MS Teams Meetings
October 30 12 - 1 p.m. Open Office Hours
November 2 & 5 12 - 1 p.m. MS Teams 100
November 9 & 12 12 - 1 p.m. MS Teams Meetings
November 20 12 - 1 p.m. Open Office Hours
November 30 & December 3 12 - 1 p.m. MS Teams 100
December 7 & 10 12 - 1 p.m. MS Teams Meetings
December 18 12 - 1 p.m. Open Office Hours

For session information (including the link and call-in number), please see the posts in the Collaboration Collective Microsoft Team. Information on the Collaboration Collective can be found below (See Additional Information).

Microsoft Training Videos

The following information can help familiarize you with MS Teams and prepare you to collaborate with other MS Teams users.

Additional Training Opportunities

Additional training is available via Mason’s Subscription to LinkedIn Learning. Visit, log in with your Mason credentials, and search for Microsoft Teams. The Microsoft Teams Essential Training provides a popular overview.

Microsoft:  Microsoft offers free instructor-led training webinars. See Instructor Led Training for Microsoft Teams for a list of training topics and to register for sessions.


All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Employee Security Bulletin

This service is intended for work-related public use data only. The university Data Stewardship Policy defines data classified for public use. Users are responsible for understanding and complying with this policy. For more information about data usage and classifications, reference the following:

Additional Information

Join the Collaboration Collective

The Collaboration Collective is a team for faculty and staff collaboration technology users to communicate with their peers and discuss new features, best practices, and other topics of interest as they pertain to the following ITS supported collaboration tools: Microsoft Teams, Zoom, and Blackboard Collaborate Ultra. This is not intended to replace submitting an issue via the ITS Support Center. The Collaboration Collective is moderated by members of the Mason community and members of ITS.

Submit an ITS support request if:

  • It is something that requires an urgent/timely ITS response
  • You are requesting training or troubleshooting

Post in one of the channels if:

  • You would like to share a use case or feature you’ve found helpful
  • You would like to test out a new feature with your peers
  • You would like to know how your peers are using the tools

To become a member of the Collaboration Collective log into MS Teams, click “Join or create a Team” and then search for Collaboration Collective or use Join a team with a code (code: pifyqb4).