Microsoft (MS) Teams is an enterprise-wide collaboration suite within Mason’s Office 365. At its core, MS Teams provides chat, audio calling, video calling, screen sharing, and more with individuals and groups outside of a team structure.
MS Teams is available via web browser, desktop application, and mobile app.
MS Teams is a self-service application. Training and support provided by ITS are limited to account access questions. Additional training is provided via online tutorials and collaboration with other users.
Information on MS Teams accessibility features can be found at Accessibility support for Microsoft Teams.
Within the structure of a formal team, team members have access to chat, audio calling, video calling, and screen share, as well as several Office 365 shared features:
Getting This Service
Microsoft Teams is part of Office 365 and is automatically available to all active faculty, staff, and students.
Note: Retirees and Generic Accounts are not eligible for this service.
Accessing MS Teams
On the Web
On a Desktop
ITS recommends using the MS Teams desktop application for full functionality. The application is available for direct download at https://products.office.com/en-us/microsoft-teams/download-app.
Get the MS Teams mobile app for Apple or Android from the app stores or https://products.office.com/en-us/microsoft-teams/download-app from a browser on your mobile device.
Microsoft has retired the Linux desktop client for MS Teams. All users on the Microsoft Teams Linux desktop client will have to transition to the web or PWA version.
Sign in using your NetID, Patriot Pass Password, and Duo Two-Factor Authentication (2FA).
Using MS Teams
Review the following information for an overview of the MS Teams structure and roles: https://docs.microsoft.com/en-us/microsoftteams/teams-channels-overview
The Team Owner creates the team and controls who has access, including adding members and other owners.
Teams must have more than one owner to ensure any team members who are no longer active faculty or staff are removed from active Teams.
Teams Renewal Process
Teams workspaces must be renewed periodically to help ensure Teams are being maintained and retired when appropriate. Team owners will be notified when it is time to complete the renewal process, which includes archiving old or no longer-needed workspaces and confirming that the owner/member information is still correct. See MyHub Renewal Policies for more details.
For information and eligibility for adding guests to teams (members who do NOT have accounts on Mason's Office 365 system), see, Adding Guests in MS Teams.
Microsoft Teams Training
Microsoft Training Videos
The following information can help familiarize you with MS Teams and prepare you to collaborate with other MS Teams users.
- MS Teams Quick Start
- Intro to Microsoft Teams
- Start Chats and Calls
- Set up and Customize your Team
- Collaborate in Teams and Channels
- Work with Posts and Messages
- MS Teams Training Videos
Additional Training Opportunities
Additional training is available via Mason’s Subscription to LinkedIn Learning. Visit https://lil.gmu.edu, log in with your Mason credentials, and search for Microsoft Teams. The Microsoft Teams Essential Training provides a popular overview.
Microsoft: Microsoft offers free instructor-led training webinars. See Instructor-Led Training for Microsoft Teams for a list of training topics and to register for sessions.
All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.
Employee Security Bulletin
This service is intended for work-related public use data only. The University Data Stewardship Policy defines data classified for public use. Users are responsible for understanding and complying with this policy. For more information about data usage and classifications, reference the following:
- Standards for data storage and collaboration
- Data Stewardship Policy 1114
- Data Usage and Public Use vs. Protected Data
Recording Retention Policy
MS Teams recordings are stored with expiration dates attached to them. The default expiration period for MS Teams recordings may vary between 30 and 120 days. Check the expiration date on your recording to confirm the default expiration period. See MS Teams Recording for more information.
Join the Collaboration Collective
The Collaboration Collective is a team for Mason's collaboration technology users to communicate with their peers and discuss new features, best practices, and other topics of interest pertaining to the following ITS-supported collaboration tools: Microsoft Teams, Zoom, and Blackboard Collaborate Ultra. This is not intended to replace submitting an issue via the ITS Support Center. The Collaboration Collective is moderated by members of the Mason community and members of ITS.
Submit an ITS support request if:
- It is something that requires an urgent/timely ITS response
- You are requesting information or troubleshooting assistance
Post in one of the channels if:
- You would like to share a use case or feature you’ve found helpful
- You would like to test out a new feature with your peers
- You would like to know how your peers are using the tools