Service Summary

Note: Microsoft Teams is an evolving service; settings within Teams may change with little to no notice as the ITS Project Team makes adjustments for security, compliance, or performance reasons.

Microsoft (MS) Teams is an enterprise-wide collaboration suite that lives within Mason’s Office 365 environment.  At its core, MS Teams provides chat, audio calling, video calling, screen share, and more with individuals and groups outside of a team structure.

MS Teams is available via web browser, desktop application, and mobile app.

MS Teams is a self-service application. Training and support provided by ITS are limited to account access questions. Additional training is provided via online tutorials and collaboration with other users.


For security reasons, as part of the Office 365 Suite, Two-Factor Authentication (2FA) is required when accessing this service. For more information, see 2FA for Office 365 Tips.

Key Features

Within the structure of a formal team, team members have access to chat, audio calling, video calling, and screen share, as well as several additional Office 365 shared features:

  • Email
  • Calendar
  • Notebook with OneNote
  • Shared file storage with SharePoint integrated with your OneDrive
  • Planner, and more within Team Sites.

Mason-branded virtual backgrounds are available.

Getting This Service

Employee Eligibility

Active employees who are 2FA enabled for Office 365 are eligible for this service. When you stop working at George Mason University, you will no longer be able to access your Office 365 employee account, including MS Teams. (It is your responsibility to transfer any work files to your department before you leave.) Note: Students, Retirees, and Generic Accounts are not eligible for this service.

Request MS Teams

You may request MS Teams for yourself (individual) or for a group (more than 5).

  • Individuals: If you are requesting for yourself, you must also enroll in 2FA for Office 365. Click the Request MS Teams for an Individual button on this page. You will receive MS Teams access as part of 2FA for Office 365 enrollment.
  • Groups (>5 users): If you are requesting MS Teams for a group of more than 5 users, all members of the group will ALSO be enrolled in 2FA for Office 365 as part of the process.  You are responsible for notifying the group of this enrollment that will potentially impact accessing email, calendar, and other Office 365 applications. For groups of fewer than 5 users, users should follow the individual user process as it is simpler and quicker.

You will receive a confirmation email with getting started instructions when your request is processed.

Access MS Teams

On the Web

Access MS Teams through the application launcher on your Mason Office 365 account at via supported browsers.

On Your Desktop - Download the MS Teams App

Once ITS processes your request, we recommend using the MS Teams desktop application for full functionality. The application is available for direct download from within the MS Teams Web Application or at

Download the Mobile App

Take MS Teams on the go with the MS Teams mobile app for Apple iOS or Android from your mobile device’s app store or click the following link from a browser on your mobile device:

Sign In

Once you install the app, you will sign in to the application using your Mason NetID, Patriot Pass Password and Duo Two-Factor Authentication (2FA).

Team Owners

The Team Owner creates the team and controls who has access, including adding members and other owners.

It is recommended that a Team have more than one owner. Please be sure to remove any team members who are no longer active faculty or staff from active Teams.

At this time Guest Access (those who do not have accounts on Mason’s Office 365 system for faculty and staff) is not available.

Review the following information for an overview of the MS Teams structure and roles:


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.


Information on accessibility features in MS Teams can be found on Microsoft’s Accessibility support for Microsoft Teams page.


The following information can help familiarize you with MS Teams and prepare you to collaborate with other MS Teams users.

Additional Training Opportunities:

LinkedIn Learning:  Additional training is available via Mason’s Subscription to LinkedIn Learning.  Visit, login with your Mason credentials and search for Microsoft Teams. The Microsoft Teams Essential Training provides a popular overview.

Microsoft:  Microsoft offers free instructor-led training webinars. See Instructor Led Training for Microsoft Teams for a list of training topics and to register for sessions.


All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Employee Security Bulletin

This service is intended for work-related public use data only. The university Data Stewardship Policy defines data classified for public use. Users are responsible for understanding and complying with this policy. For more information about data usage and classifications, reference the following:

Additional Information

COMING SOON:  MS Teams Community of Practice

Join Mason’s MS Teams Community of Practice Team. The Community of Practice is a community of MS Teams users at Mason who share information, tips, tricks, and more.

This is a team for Mason MS Teams users to communicate with each other and discuss new features, best practices, and other MS Teams topics of interest. This is not intended to replace submitting an issue via the ITS Support Center. The Community of Practice is moderated by members of Enterprise Collaboration so we can both share information with you about product enhancements, additional training, and other features AND learn from our users what tips and tricks and ways YOU use the tools.  This allows ITS to provide resources more efficiently to our user community while at the same time learning and extending support to a crowd-sourced model where users are empowered to help each other.

Log into MS Teams, click “Join or create a Team” and then search for MS Teams Community of Practice.