Best Practices

1. Use the application:
   1. When prompted, use the application to join a meeting instead of the browser.
   2. The Zoom and Microsoft Teams desktop applications are available for download in Mason-managed computers. If you are not on a Mason managed computer, please download and install the applications from the respective vendors’ websites: Microsoft (Teams) and Zoom.
2. Use a headset. This will help minimize background noise and deliver clear audio.
3. Mute:
   1. When you are not speaking, mute your microphone.
   2. If you are the host, keeping guests muted cuts down on interruptions.
      1. In Microsoft Teams, mute participants (you may also prevent unmuting).
      2. In Zoom, mute your participants upon entry (or individually).
4. Avoid speaking over each other. When you want to speak next you can utilize the “Raise hand” icon.
5. Have your documents open and ready to share. Select the application instead of your screen so that your other computer notifications are not shared.
6. If you are going to be speaking frequently, please disable or mute notifications completely on your device.

Troubleshooting

1. Connect through the application.
2. If there are audio or video issues:
   1. Turn off your own video.
      1. Microsoft Teams: Stop incoming video to you. In your call controls (microphone icon, camera icon, etc.) go to the (…) More actions and choose Stop Incoming Video.
      2. Zoom: Have everyone turn off their video.
   2. Change your audio source from using your computer for microphone and speakers, to your traditional cellphone or landline.
      1. Microsoft Teams: In your call controls (microphone icon, camera icon, etc.) go to the (…) More actions and choose Call me. Enter a number where you may be reached.
      2. Zoom: In your call controls, Click on the up arrow/caret (^) next to your microphone. Choose Switch to Phone Audio. Call a number on the screen, entering Meeting ID/Participant ID/Passcode as appropriate. The Participant ID is what ensures your call is connected to your name and camera.
3. Connect via ethernet whenever possible.
4. Move closer to your wireless access point.
5. Make sure your network is not overloaded with multiple devices. Streaming TV and movies are bandwidth-intensive.
6. Make sure your application is up-to-date.

If you have gone through these steps and still experience issues, please contact the ITS Support Center.

For more information, see the Microsoft Teams Support site or the Zoom Help Center.