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Home > Help & Support > Knowledge Base > Email & Collaboration > Zoom > What should I do if I have an existing Zoom account using my @gmu.edu email?

What should I do if I have an existing Zoom account using my @gmu.edu email?

Users are not required to join Mason's central Zoom license.

  • If users have purchased a pro license using their @gmu.edu email, they may still join and will receive a refund from Zoom for any remaining time on their subscription.
  • If users have additional features (such as Webinar or Large Meeting), those features can be added to their new accounts before or after joining via the request button on the Zoom service catalog. If a user joins before a Webinar or Large Meeting request is processed by ITS, the user will still have meetings and recordings, but will not see them until the request is processed.
Last modified: July 31, 2020

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After October 14, 2025, Microsoft will no longer provide security updates or support for Windows 10 systems. As a result, all Windows 10 systems must be upgraded to Windows 11 or removed from the Mason network. Learn more ⬇️

https://its.gmu.edu/bulletins/microsoft-windows-11-announcement/

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