Blackboard Access Issues

Outage category: 
Blackboard
Location: 
online users of Blackboard
Status: 
Closed
Resolved alert: 
04/25/2023 2:24 pm

A small number of users are reporting issues accessing Blackboard. Blackboard is aware of the issue with their hosted service and confirms the issue is resolved for most users.

Initial symptoms: 

A small number of users are reporting issues accessing Blackboard. Blackboard is aware of the issue with their hosted service and confirms the issue is resolved for most users.

Duration: 
04/25/2023 2:23 pm - 04/25/2023 2:24 pm
Impact to Mason: 

Some users were unable to log in to Blackboard.

Affected Services: 
Blackboard Courses
ROOT CAUSE ANALYSIS
Cause: 

On April 20th, Anthology’s DNS servers experienced a targeted and excessive amount of DNS requests which was intended to deny servicing DNS requests. DNS servers became overwhelmed and unable to service requests. On April 25th, a change was executed to enhance our DNS services to prevent DDoS events like the one that took place on 4/20. This change was not successful which propagated incorrect DNS information across the internet.

Resolution: 

The change was rolled back but DNS is a pull- based request and took time to propagate the correction across the internet.

Prevention: 

Anthology fixed and re-executed the upgrade to DNS services to prevent issues like the one experienced between 4/20 – 4/25.

STATISTICS
Service Team: 
OLR & vendor