Information Technology Services

Maintenance

  • Pinnacle Service Outage

    to

    EXTENDED MAINTENANCE Impact of the change on users The Pinnacle Service will be completely unavailable during this maintenance window. Users will not be able to access or submit service orders in Pinnacle while the outage is in effect. If you experience service-related issues during this period, please contact ITS Support to open a TeamDynamix (TDX)…

  • Internet and Virtual Private Network (VPN) Service Maintenance

    to

    EXTENDED MAINTENANCE Impact of the change on users: Users at all George Mason campuses and locations may experience a brief internet service interruption of approximately ten minutes during the maintenance window. New Virtual Private Network (VPN) connections will be unavailable intermittent during this period; however, existing VPN connections are expected to remain active. Services hosted…

  • Internet and Virtual Private Network (VPN) Maintenance for All George Mason Campuses and Locations

    to

    Impact of the change on users: Users at all George Mason campuses and locations may experience a brief internet service interruption of approximately five minutes during the maintenance window. New Virtual Private Network (VPN) connections will be unavailable during this period; however, existing VPN connections are expected to remain active. Services hosted in Azure are…

  • Banner Maintenance

    to

    Impact of the change on users: All services will be unavailable for Banner, DataMart, and De-centralized systems. Reason for the change: ITS is applying quarterly security and update patches to production servers. (ID # 754141)

  • Banner Admin & Patriot Web Unavailable

    to

    Impact of the change on users: Banner Admin and Patriot Web will be intermittently unavailable during the maintenance period. Reason for the change: ITS is patching server operating systems. (ID # 751033)

September 2026 Maintenance

Contact IT Support 24/7

If you have any questions or concerns, please contact ITS Support at 703-993-8870.