Information Technology Services

Unplanned Outages

  • Network Outage – Baker House

    Resolved

    Network service has been restored for Baker House.

    Please contact IT Support if you continue to experience any issues.

  • Network Outage – Kennedy Building (Fairfax)

    Resolved

    The network outage is part of scheduled fiber maintenance work. Network services will be intermittent between 6:00 AM and 12:00 PM on June 26, 2026.

  • Network Outage – Vernon Smith Hall – Fourth Floor B Side

    New

  • Network Outage – Vernon Smith – Fourth Floor B Side

    Resolved

    The Fourth Floor B Side of Vernon Smith experienced a network outage this morning due to a loss of power in that part of the building. Facilities has restored power to B Side Vernon Smith.

  • TeamDynamix Backend Outage

    Resolved

    TeamDynamix (TDX) our ITSM tool experienced degraded performance today between 3:45pm and 4pm affecting the backend processing, the vendor has identified the issue and deployed a fix. They are continuing to monitor the system.

  • Canvas Quiz Error

    Resolved

    From approximately 9:00 am – 10 am ET on Monday, May 11 some quizzes in Canvas were not loading. Students may have seen a blank screen. The issue is now resolved.

  • Partial network disruption in service at Eisenhower.

    Resolved

    The Boldyn FSR has brought the equipment back online, and services have been restored.

  • Website Emergency Maintenance

    Resolved

    This is resolved

  • Canvas Unavailable

    Resolved

    Instructure, the creators of Canvas, announced they have closed last week’s security incident, which caused disruption to Canvas services and a limited user data breach. Instructure has received confirmation of data destruction (shred logs) after reaching an agreement with the cybercriminals to ensure the stolen data will not be released. Full details from Instructure.

    Information Technology Service (ITS) has also concluded in its own investigation and confirmed:

    ITS continues to carefully monitor all systems. As always, remain vigilant to all suspicious activity and review security best practices.

    Canvas is fully operational and safe for use. Canvas was unavailable on May 7 from 4:30 pm – 11pm ET. From 11 pm through 8:00 am ET on May 8, login was discouraged as ITS performed checks and system validations. Full details are available on the campus status page.

  • Canvas Unavailable

    Resolved

    The Canvas issue is resolved. Canvas was unavailable for all users from approximately 7:10 – 7:50 PM ET on May 4.

  • Some Turnitin Services Unavailable in Canvas

    Resolved

    The Turnitin issues in Canvas are resolved. On May 4, instructors could not create new assignments and access to originality reports were delayed.

  • Patriot Virtual Computing and Labs Outage

    Resolved

    Shortly after midnight this morning Microsoft completed their restoration of Azure services. Engineers have verified that all PVCL desktops are online and error free. Users should no longer experience difficulties connecting.

  • Canvas Login Issue

    Resolved

    Some users experienced errors when logging into Canvas. The issue has been resolved by Instructure, but if you are still experiencing problems, please try clearing your cache and cookies or using a different browser.

  • TeamDynamix Issue

    Resolved

    The issues with TeamDynamix were resolved on Thursday at 2:00 PM. The ITSM Tool Support Group continues to monitor and is working on processes to keep this type of outage from occurring again.

  • VPN Outage

    Resolved

    VPN service has been restored.

    Please contact the ITS Support to report any problems.

Contact IT Support 24/7

If you have any questions or concerns, please contact ITS Support at 703-993-8870.