Information Technology Services

Unplanned Outages

  • Banner Admin Apps Not Functioning as Expected

    Resolved

    The fix to Banner Admin Apps (Production) has been completed.  Both Banner Admin Apps and Patriot Web are back online and available for use.

    Thanks for your cooperation and patience as we remedied this situation.

     

  • Password site issue

    Resolved

    The password reset issue has been resolved.

    Users who changed their password between Saturday, August 1, 9:00 a.m. through Sunday, August 2, 4:20 p.m. ET will need to reset their password again. This will sync your password for all Mason systems.

    To reset your password, visit password.gmu.edu and sign in using your previous password (the password you used before your most recent password change). Once signed in, follow the prompts to create a new password.

    If you are unable to sign in to the password management site using your previous password, select the “Expired/Forgotten Password” option to complete the reset process.

    We apologize for the inconvenience and appreciate your patience while this issue was resolved

  • TouchNet Payment Processing Issue

    Resolved

    TouchNet Issue was resolved by the vendor changing the IP address they used for replying back to our requests.

  • Banner Admin Apps and Patriot Web Issues

    Resolved

    ITS has resolved the issue with Banner Admin Apps and Patriot Web. We apologize for any inconvenience this may have caused and appreciate your patience.

  • Network Outage – Smithsonian Campus – Volgenau Academic Center – B Wing

    Resolved

    Network service has been restored for the Academic Building (B Wing).

    The outage was caused by a power surge that resulted in a switch losing its configuration. Service has been restored and network operations have returned to normal.

    Please contact IT Support if you continue to experience any connectivity issues.

    Thank you for your patience.

  • Issues with accessing, or using, multiple Microsoft 365 services in the North America region

    Resolved

    Microsoft has reported that the issues regarding accessing or using multiple 365 Services has been resolved.

  • Issues accessing or using Microsoft 365 services in the North America region

    New

  • Canvas Unavailable

    Resolved

    The Canvas issue is resolved. The site was down from approximately 4:00 AM to 7:00 AM ET due to an AWS (Amazon Web Services) hosting outage. All services are restored.

  • TeamDynamix Email Notifications Not Being Sent

    Resolved

    As of approximately 8:30 this morning email notifications are functioning as expected. This issue is now resolved.

  • Wi-Fi and VPN Outage – All Campuses

    Resolved

    Wi-Fi and VPN services have been restored. Please contact ITS Support to report any remaining problems.

  • Network Outage – Baker House

    Resolved

    Network service has been restored for Baker House.

    Please contact IT Support if you continue to experience any issues.

  • Network Outage – Kennedy Building (Fairfax)

    Resolved

    The network outage is part of scheduled fiber maintenance work. Network services will be intermittent between 6:00 AM and 12:00 PM on June 26, 2026.

  • Network Outage – Vernon Smith Hall – Fourth Floor B Side

    New

  • Network Outage – Vernon Smith – Fourth Floor B Side

    Resolved

    The Fourth Floor B Side of Vernon Smith experienced a network outage this morning due to a loss of power in that part of the building. Facilities has restored power to B Side Vernon Smith.

  • TeamDynamix Backend Outage

    Resolved

    TeamDynamix (TDX) our ITSM tool experienced degraded performance today between 3:45pm and 4pm affecting the backend processing, the vendor has identified the issue and deployed a fix. They are continuing to monitor the system.

Contact IT Support 24/7

If you have any questions or concerns, please contact ITS Support at 703-993-8870.