Information Technology Services

Unplanned Outages

  • Network Outage – Smithsonian Campus – Volgenau Academic Center – B Wing

    Resolved

    Network service has been restored for the Academic Building (B Wing).

    The outage was caused by a power surge that resulted in a switch losing its configuration. Service has been restored and network operations have returned to normal.

    Please contact IT Support if you continue to experience any connectivity issues.

    Thank you for your patience.

  • Issues with accessing, or using, multiple Microsoft 365 services in the North America region

    Resolved

    Microsoft has reported that the issues regarding accessing or using multiple 365 Services has been resolved.

  • Issues accessing or using Microsoft 365 services in the North America region

    New

  • Canvas Unavailable

    Resolved

    The Canvas issue is resolved. The site was down from approximately 4:00 AM to 7:00 AM ET due to an AWS (Amazon Web Services) hosting outage. All services are restored.

  • TeamDynamix Email Notifications Not Being Sent

    Resolved

    As of approximately 8:30 this morning email notifications are functioning as expected. This issue is now resolved.

  • Wi-Fi and VPN Outage – All Campuses

    Resolved

    Wi-Fi and VPN services have been restored. Please contact ITS Support to report any remaining problems.

  • Network Outage – Baker House

    Resolved

    Network service has been restored for Baker House.

    Please contact IT Support if you continue to experience any issues.

  • Network Outage – Kennedy Building (Fairfax)

    Resolved

    The network outage is part of scheduled fiber maintenance work. Network services will be intermittent between 6:00 AM and 12:00 PM on June 26, 2026.

  • Network Outage – Vernon Smith Hall – Fourth Floor B Side

    New

  • Network Outage – Vernon Smith – Fourth Floor B Side

    Resolved

    The Fourth Floor B Side of Vernon Smith experienced a network outage this morning due to a loss of power in that part of the building. Facilities has restored power to B Side Vernon Smith.

  • TeamDynamix Backend Outage

    Resolved

    TeamDynamix (TDX) our ITSM tool experienced degraded performance today between 3:45pm and 4pm affecting the backend processing, the vendor has identified the issue and deployed a fix. They are continuing to monitor the system.

  • Canvas Quiz Error

    Resolved

    From approximately 9:00 am – 10 am ET on Monday, May 11 some quizzes in Canvas were not loading. Students may have seen a blank screen. The issue is now resolved.

  • Partial network disruption in service at Eisenhower.

    Resolved

    The Boldyn FSR has brought the equipment back online, and services have been restored.

  • Website Emergency Maintenance

    Resolved

    This is resolved

  • Canvas Unavailable

    Resolved

    Instructure, the creators of Canvas, announced they have closed last week’s security incident, which caused disruption to Canvas services and a limited user data breach. Instructure has received confirmation of data destruction (shred logs) after reaching an agreement with the cybercriminals to ensure the stolen data will not be released. Full details from Instructure.

    Information Technology Service (ITS) has also concluded in its own investigation and confirmed:

    ITS continues to carefully monitor all systems. As always, remain vigilant to all suspicious activity and review security best practices.

    Canvas is fully operational and safe for use. Canvas was unavailable on May 7 from 4:30 pm – 11pm ET. From 11 pm through 8:00 am ET on May 8, login was discouraged as ITS performed checks and system validations. Full details are available on the campus status page.

Contact IT Support 24/7

If you have any questions or concerns, please contact ITS Support at 703-993-8870.