Unplanned Outages

Resolved

Our cloud provider has confirmed that all affected services have been restored and are operating normally.

We will continue to monitor impacts. Thank you for your patience while this issue was resolved.

Resolved

From approximately 1:30 – 5:00 pm ET on August 31, Canvas pages loaded slowly or were temporarily inaccessible. Instructure, the maker of Canvas, reports the issue is now resolved.

Resolved

Microsoft has reported that the issue impacting access and usability of various Microsoft 365 services has been resolved.

Impact to users included, but may not have been limited to:

Exchange Online

– Service telemetry indicates recovery of core mail flow and search functionality.

– Service telemetry indicates recovery of the majority of previously impacted authentication and protocol connectivity scenarios.

– Users may have been unable to connect to, or experience degraded functionality, such as failures when attempting to use the search function, within Exchange Online. All connection methods were affected.

– Users may have been unable to connect to Exchange Web Services (EWS)

– Users may have been unable to use room finder in Outlook calendars.

– Users couldn’t download email message attachments through any Exchange Online connection method.

– Users may have been unable to sign in to Outlook on the web.

Outlook for iOS and Android:

– Users may have experienced delays or failures when sending or receiving email messages via Outlook for iOS and Android.

Microsoft Teams

– Users may have experienced issues with search and users’ presence may have been stale and not updated automatically or through manual adjustment. User location adjustment may have failed.

– Users may have experienced issues with Microsoft Teams Room (MTR) devices and desktop phones displayed offline in the Teams admin center.

– Users may have experienced issues creating, deleting, and editing Teams channels.

– Users may have experienced issues with calendar functionality.

Microsoft 365 Copilot:

– Users’ Copilot prompts that required Microsoft 365 grounding, such as email content, may have failed.

– Users may have experienced failures for scenarios that rely on access to Exchange Online data.

– Users prompts may have failed or they may have experienced degradation when utilizing Cowork.

OneDrive for Business and SharePoint Online:

– Users may have been unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.

– Some users may have also experienced delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback.

– Users may have seen partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage.

Microsoft Graph

– Users may have experienced failures for scenarios that rely on access to Exchange Online data.

This was a service wide Microsoft 365 issue.

Resolved

Microsoft is reporting that the issue with accessing the Microsoft Office Suite applications has been resolved.

Resolved

Resolved

The fix to Banner Admin Apps (Production) has been completed.  Both Banner Admin Apps and Patriot Web are back online and available for use.

Thanks for your cooperation and patience as we remedied this situation.

Resolved

The password reset issue has been resolved.

Users who changed their password between Saturday, August 1, 9:00 a.m. through Sunday, August 2, 4:20 p.m. ET will need to reset their password again. This will sync your password for all Mason systems.

To reset your password, visit password.gmu.edu and sign in using your previous password (the password you used before your most recent password change). Once signed in, follow the prompts to create a new password.

If you are unable to sign in to the password management site using your previous password, select the “Expired/Forgotten Password” option to complete the reset process.

We apologize for the inconvenience and appreciate your patience while this issue was resolved

Resolved

TouchNet Issue was resolved by the vendor changing the IP address they used for replying back to our requests.

Resolved

ITS has resolved the issue with Banner Admin Apps and Patriot Web. We apologize for any inconvenience this may have caused and appreciate your patience.

Resolved

Network service has been restored for the Academic Building (B Wing).

The outage was caused by a power surge that resulted in a switch losing its configuration. Service has been restored and network operations have returned to normal.

Please contact IT Support if you continue to experience any connectivity issues.

Thank you for your patience.

Resolved

Microsoft has reported that the issues regarding accessing or using multiple 365 Services has been resolved.

New

Resolved

The Canvas issue is resolved. The site was down from approximately 4:00 AM to 7:00 AM ET due to an AWS (Amazon Web Services) hosting outage. All services are restored.

Resolved

As of approximately 8:30 this morning email notifications are functioning as expected. This issue is now resolved.

Resolved

Wi-Fi and VPN services have been restored. Please contact ITS Support to report any remaining problems.