Vernon Smith Hall 1st Floor A Side OutageMarch 09, 2022 2:10 p.m.
Wired Network, Wireless Network
Vernon Smith Hall 1st Floor A Side
03/09/2022 1:39 pm
Users were unable to connect to Wired and Wireless internet services.
Down alarm from monitor
03/09/2022 10:31 am - 03/09/2022 1:39 pm
Impact to Mason:
No internet access for users on 1st floor A side of building.
ROOT CAUSE ANALYSIS
The UPS the switch was plugged into failed.
The switch was plugged directly into the wall outlet, bypassing the UPS, while Network & Security Operations obtain a replacement.
Continued monitoring of equipment and having engineers on stand-by to dispatch quickly.