Call Pilot Voice Mail System IssuesApril 08, 2021 3:40 p.m.
All Mason phone users attempting to utilize Call Pilot – accessing, setting up or updating. They were unable to connect to Call Pilot service.
Trouble tickets were sent to Telecom from several users. Telecom tested and noticed that it was not a one off situation but university wide.
Only affected those needed to access the Call Pilot feature. They could not update or reach the service.
The file directory where event logs are stored was filled, thus preventing additional log entries or changes to the system..
Clearing the logs should have fixed the system, but it required a reboot. Enterprise Collaboration had to wait until after 5:00 pm to reboot.
Monitoring of system is in place to prevent continued issues. Enterprise Collaboration will work with the vendor to reduce risk of issue recurring.