Outage category: Cable TV
Location: Residents Halls on Fairfax and Science & Tech Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
No service available
Root Cause Analysis
Cause
Stream2 service went down due to a server issue
Resolution
Apogee worked with our vendor to create a bypass to the server.
Prevention
Apogee also following up with vendor to make sure 2 databases are in sync. Service was restored after bypass was initiated.