E2E Encrypted Webex Outage

Resolved Alert:

The end-to-end (E2E) encrypted meetings outage should be near fully operational for Mason users. An update was rolled out overnight with Enterprise Collaboration and Cisco have tested and believe that the error has been fixed. There is a known issue at this time with users connecting to American based servers from Japan and Syria; this is to be addressed today as Cisco support rolls out the fix in these areas. We plan to keep the Cisco support incident open and will update ITS Alerts with an after-action report. We apologize for the inconvenience this outage may have caused.


Initial Alert:

Guests to Webex Meetings with E2E (end-to-end) encrypted session types are unable to join the scheduled meetings. Hosts may be able to join after a considerable delay. Regular Webex Meetings sessions are not affected and this outage affects a smaller subset of the Mason population. Most users of E2E deal with confidential research or medical information. We have been working with Cisco engineers to troubleshoot this issue since being alerted of this outage this morning. We understand that staying connected is integral to the services you provide to your clients. We are working diligently to resolve this issue with E2E Webex Meetings. We apologize for the inconvenience this may cause.

For additional information regarding the outage, please view the After Action Report.