Kaltura MyMedia Video Outage
December 15, 2020 2:42 p.m.Vendor Cloud Migration
Outage category:
myMason, Blackboard
Location:
Kaltura Online Services
Status:
Closed
Resolved alert:
08/27/2020 5:00 pm
Videos using Kaltura MyMedia are unavailable in Blackboard courses. Users are unable to access their MyMedia library or upload video.
Initial symptoms:
User reported videos not playing in Blackboard.
Duration:
08/27/2020 4:35 pm - 08/27/2020 5:00 pm
Impact to Mason:
Videos using Kaltura MyMedia are unavailable in Blackboard courses. Users are unable to access their MyMedia library or upload video.
Affected Services:
Kaltura
ROOT CAUSE ANALYSIS
Cause:
Vendor cloud migration was performed just prior to start of semester and encountered various capacity issues.
Resolution:
Vendor has completed cloud migration and system is now stable.
Prevention:
Cloud migration will not occur again
STATISTICS
Service Team:
Online Learning Resources