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Call Center Digital Lines Down

Resolved Alert:

The issue was resolved.

(READ MORE)
July 11, 2019 8:00 a.m.

Initial Alert:

Please be aware that due to some maintenance code software updating some Call Center Digital phones may be down. Please check all phones in your area and report any issues with an Easy Vista ticket. We will move these lines to a working platform as soon as possible. The vendor is working on a solution. We are sorry for the inconvenience.

July 10, 2019 10:42 a.m.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.

For additional information regarding the outage, please view the After Action Report.