Outage category: Telephone
Location: Fairfax Campus
Status: Closed
Resolved Alert:
Initial Symptoms
Users of digital lines in call centers were unable to use their phones.
Root Cause Analysis
Cause
A code upgrade to the phone system resulted in several corrupted files for the digital phones.
Resolution
Enterprise Collaboration worked with the affected units to get the phones restored on new TNs.
Prevention
Vendor and Enterprise Collaboration are working on the upgrade process to reduce or remove the possibility of a corrupted file during upgrades.