Call Centers Temporary Outage
Resolved Alert:
Our vendor has found the root cause of the outage; an issue linked to a network infrastructure problem on their Release 10.
Network traffic has been redirected and our call centers are now available.
We apologize for the inconvenience.
(READ MORE)Initial Alert:
At this time our vendor is experiencing an outage in the Washington, DC area and is working with our team for a quick resolution.
April 06, 2022 3:00 p.m.If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.
For additional information regarding the outage, please view the After Action Report.