Call Centers Temporary Outage

Resolved Alert:

Our vendor has found the root cause of the outage; an issue linked to a network infrastructure problem on their Release 10.

Network traffic has been redirected and our call centers are now available.


We apologize for the inconvenience.


Initial Alert:

At this time our vendor is experiencing an outage in the Washington, DC area and is working with our team for a quick resolution.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at

For additional information regarding the outage, please view the After Action Report.