Outage category: Applications
Location: All Informatica users
Status: Closed
Resolved Alert:
Initial Symptoms
The issue was first noticed on a call with Informatica Support. We were not able to navigate through the Informatica UI or access/run assets. Error message stating “Session Id is not valid” kept occurring.
Root Cause Analysis
Cause
Issue on the Vendor’s platform.
Resolution
Informatica resolved issue and notified customers.
Prevention
Incident was a result of an issue on the Informatica vendor side. Will continue to keep team and Informatica Support aware of any issues/outages experienced as soon as they arise.