Informatica Platform Is Encountering an Outage

August 24, 2023 7:56 a.m.
Outage category: 
Applications
Location: 
All Informatica users
Status: 
Closed
Resolved alert: 
08/23/2023 5:21 pm

Error when attempting to access assets, run tasks, navigate through Informatica: Session ID is not valid

Initial symptoms: 

The issue was first noticed on a call with Informatica Support. We were not able to navigate through the Informatica UI or access/run assets. Error message stating “Session Id is not valid” kept occurring.

Duration: 
08/23/2023 11:04 am - 08/23/2023 5:21 pm
Impact to Mason: 

Users could not log in to Informatica platform.

Affected Services: 
Application Software
Other Affected Services: 
All Informatica orgs (DEV, QA, PROD), to include the task flows/processes that are run in each.
ROOT CAUSE ANALYSIS
Cause: 

Issue on the Vendor’s platform.

Resolution: 

Informatica resolved issue and notified customers.

Prevention: 

Incident was a result of an issue on the Informatica vendor side. Will continue to keep team and Informatica Support aware of any issues/outages experienced as soon as they arise.

STATISTICS
Service Team: 
EDIS, Vendor