Select Mason Websites are Unavailable

January 04, 2022 1:11 p.m.
Outage category: 
Website
Location: 
All visitors to websites on Acquia's Site Factory platform
Status: 
Closed
Resolved alert: 
12/22/2021 9:56 am

Website visitors were served a 502 hosting timeout error screen.

Initial symptoms: 

SiteScope Monitor reported 72 errors.

Duration: 
12/22/2021 8:45 am - 12/22/2021 9:56 am
Impact to Mason: 

All visitors to sites hosted on Acquia’s Site Factory platform were unable to view web pages from approximately 8:30 a.m. to 9:45 a.m.

Affected Services: 
Web Hosting
Other Affected Services: 
Viewing and editing websites hosted on Acquia Site Factory. Cause of Outage
ROOT CAUSE ANALYSIS
Cause: 

Sites went offline due to a power outage in the aws-east-1 data center.

Resolution: 

The Web Applications & Services team worked with Acquia support to identify the cause of the problem. The official Acquia status log is here: https://status.acquia.com/incidents/3qxpgvs7wl96

Prevention: 

This was a vendor outage.

STATISTICS
Service Team: 
Web Application Services