Potomac Science Center Network Outage

October 14, 2020 1:13 p.m.
Outage category: 
Wired Network, Wireless Network, VoIP phone service
Location: 
Potomac Science Center
Status: 
Closed
Resolved alert: 
10/13/2020 4:30 pm

Vendor provided network was affected by a malfunction.

Initial symptoms: 

ITS received reports that network services were unavailable at the Potomac Science Center remote site.

Duration: 
10/13/2020 10:48 am - 10/13/2020 4:30 pm
Impact to Mason: 

Potomac Science Center was without wired, wireless, or Voice over IP services.

Affected Services: 
Wireless (Wi-Fi) Network, Telephone & Voicemail Services, Network Access
ROOT CAUSE ANALYSIS
Cause: 

The outage was due to a down fiber line in the service providers network affecting the circuit providing internet access to the Potomac science center remote site.

Resolution: 

The service provider deployed technicians to repair 108 strands of fiber. Internet service to Potomac Science center was subsequently restored following the repair.

Prevention: 

Vendor issue, no method of prevention for Mason.

STATISTICS
Service Team: 
Network & Security Operations