ITS received reports that network services were unavailable at the Potomac Science Center remote site.
Potomac Science Center was without wired, wireless, or Voice over IP services.
The outage was due to a down fiber line in the service providers network affecting the circuit providing internet access to the Potomac science center remote site.
The service provider deployed technicians to repair 108 strands of fiber. Internet service to Potomac Science center was subsequently restored following the repair.
Vendor issue, no method of prevention for Mason.