Outage category: Wired Network, Wireless Network, VoIP phone service
Location: Potomac Science Center
Status: Closed
Resolved Alert:
Initial Symptoms
ITS received reports that network services were unavailable at the Potomac Science Center remote site.
Root Cause Analysis
Cause
The outage was due to a down fiber line in the service providers network affecting the circuit providing internet access to the Potomac science center remote site.
Resolution
The service provider deployed technicians to repair 108 strands of fiber. Internet service to Potomac Science center was subsequently restored following the repair.
Prevention
Vendor issue, no method of prevention for Mason.