Potomac Science Center Network Outage
October 14, 2020 1:13 p.m.Outage category:
Wired Network, Wireless Network, VoIP phone service
Location:
Potomac Science Center
Status:
Closed
Resolved alert:
10/13/2020 4:30 pm
Vendor provided network was affected by a malfunction.
Initial symptoms:
ITS received reports that network services were unavailable at the Potomac Science Center remote site.
Duration:
10/13/2020 10:48 am - 10/13/2020 4:30 pm
Impact to Mason:
Potomac Science Center was without wired, wireless, or Voice over IP services.
Affected Services:
Wireless (Wi-Fi) Network, Telephone & Voicemail Services, Network Access
ROOT CAUSE ANALYSIS
Cause:
The outage was due to a down fiber line in the service providers network affecting the circuit providing internet access to the Potomac science center remote site.
Resolution:
The service provider deployed technicians to repair 108 strands of fiber. Internet service to Potomac Science center was subsequently restored following the repair.
Prevention:
Vendor issue, no method of prevention for Mason.
STATISTICS
Service Team:
Network & Security Operations