Partial Phone Outage

Resolved Alert:

The partial phone outage has been identified and determined to be a piece of user equipment, not the phone system.  Please advise Enterprise Collaboration at x33546 if there are any issues within your department.


Initial Alert:

On Tuesday, May 11, at this time we are experiencing Mason phone outages on some phones. We are working to correct this issue and will notify you when it has been resolved.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at

For additional information regarding the outage, please view the After Action Report.