Outage category: TeamDynamix
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
ITS staff and customers received varied messages such as 503 errors, or service unavailable. Checking the vendors sites, they were all down as well.
Root Cause Analysis
Cause
The vendor reported that they had a failure with their single sign on module which thus affected all users trying to connect with the system.
Resolution
Services were restored by the vendor.
Prevention
We are currently waiting on the vendor to provide more information.