Outage category: Blackboard
Location: Online
Status: Open
Resolved Alert:
Initial Symptoms
There were a few scattered reports of students not being added to their Blackboard classes
Root Cause Analysis
Cause
Fall 2019 is the first time we are using a new method to enroll students in Blackboard – unlike the previous method the data source key from the Banner enrollment must always stay the same. It also appears Blackboard made a slight change to the way they process Banner course enrollment files. While trying to update the enrollment file to meet this change, all enrollments (student and faculty) for Fall courses were inadvertently disabled.
Resolution
We immediately fixed and uploaded a new enrollments file, but it takes around one hour to process. Once the file finished processing, all students and instructors could see and access courses again.
Prevention
Update method for enrolling students in Blackboard from Banner.