Outage category: Applications
Location: Password.gmu.edu, genericpassword.gmu.edu, and tools.gmu.edu
Status: Open
Resolved Alert:
Initial Symptoms
Users trying to reset passwords were receiving error messages.
Root Cause Analysis
Cause
The most likely cause was identified as a recently enabled DNS security feature, piloted by ITSO and NET. The feature was subsequently disabled. Services returned to normal around 12:30PM.
Resolution
Engineers continue to investigate and work with our vendors for the root cause.
Prevention
None determined at this time, still pending investigation.