User reported they were able to access the CVL last night but was unable to this morning. Initial tests by engineers showed that the system was up and accessible when using the Citrix Workspace App but after communicating with the Support Center it was identified that the problem was with the Citrix Storefront.

Users were unable to login to the website but would have been able to access the environment from the Citrix Workspace App.

A certificate has expired. While it appeared that the certificate had been renewed, the renewed certificate was never emailed to the application administrator.

The renewed certificate was loaded into the IIS component and resolved the problem.

Issue was primarily caused by changes to the certificate process that were not well documented, specifically for application administrators. Teams will be looking to see if any guides exist to better enable application administrators to manage certs.