Windows 10 Update Error
December 31, 2018 12:00 a.m.Outage category:
Applications
Location:
All campuses
Status:
Closed
Some Microsoft Windows 10 users are experiencing problems with their computers after completing the Windows 1803 update. ITS is aware of this issue and is working to find a fix for those affected.
Initial symptoms:
Initial Symptoms: Faculty, Staff, and Students were unable to log into their computers
Duration:
11/26/2018 10:43 am
Impact to Mason:
Impact to Mason users: Computers were unavailable to some Faculty, Staff, and Students resulting in a loss of work.
Affected Services:
Software Installation in Classroom or Lab
ROOT CAUSE ANALYSIS
Cause:
Issue with Microsoft ISO.
Resolution:
Advanced Desktop Technologies (ADT) and Microsoft worked to create an ISO that would update the systems properly.
Prevention:
NA
STATISTICS
Service Team:
Advanced Desktop Technologies (ADT)