Windows 10 Update Error

Outage category: 
Applications
Location: 
All campuses
Status: 
Closed

Some Microsoft Windows 10 users are experiencing problems with their computers after completing the Windows 1803 update. ITS is aware of this issue and is working to find a fix for those affected.

Initial symptoms: 

Initial Symptoms: Faculty, Staff, and Students were unable to log into their computers

Duration: 
11/26/2018 10:43 am
Impact to Mason: 

Impact to Mason users: Computers were unavailable to some Faculty, Staff, and Students resulting in a loss of work.

Affected Services: 
Software Installation
ROOT CAUSE ANALYSIS
Cause: 

Issue with Microsoft ISO.

Resolution: 

Advanced Desktop Technologies (ADT) and Microsoft worked to create an ISO that would update the systems properly.

Prevention: 

NA

STATISTICS
Service Team: 
Advanced Desktop Technologies (ADT)