Research Hall 4th Floor Network OutageMarch 19, 2020 7:28 a.m.
VoIP phone service, Wired Network, Wireless Network
Research Hall 4th Floor
03/18/2020 3:00 pm
Part of the 4th Floor of Research Hall was without internet connectivity (Wired, Wireless, and VoIP services).
Internet connectivity was lost to the switch in the 4th floor B Telecom Room.
03/18/2020 2:03 pm - 03/18/2020 3:00 pm
Impact to Mason:
Half of the 4th Floor of Research Hall was without internet services for approximately an hour.
Other Affected Services:
Voice over IP Services
ROOT CAUSE ANALYSIS
Static IP configuration from one of the end clients caused the switch uplink to flap.
The switch connection was restored after we implemented the switch configuration to shut down ports with rouge IP static configurations.
Switch was configured to shutdown ports with rouge IP static configurations. Users with static configuration needs, will have to submit a formal request for Reserved DHCP IP.
Network and Security Operations