Outage category: Applications
Location: All users of Ellucian Workflow
Status: Closed
Resolved Alert:
Initial Symptoms
Customers were calling to say they couldn’t reach Ellucian Workflow.
Root Cause Analysis
Cause
Vendor maintenance,
Resolution
Maintenance was completed,
Prevention
Contact has been made with the vendor to ask why we were not notified of the scheduled maintenance and if the maintenance window can be moved to a time when users may not be on the system.