Ellucian Workflow is Temporarily Unavailable

Outage category: 
Applications
Location: 
All users of Ellucian Workflow
Status: 
Closed
Resolved alert: 
08/11/2021 10:08 pm

As of 9pm Ellucian Workflow platform became unavailable and displaying the following error message:
503 Service Temporarily Unavailable.

Initial symptoms: 

Customers were calling to say they couldn’t reach Ellucian Workflow.

Duration: 
08/11/2021 9:00 pm - 08/11/2021 10:08 pm
Impact to Mason: 

Ellucian Workflow was unavailable.

Affected Services: 
Workflow
ROOT CAUSE ANALYSIS
Cause: 

Vendor maintenance,

Resolution: 

Maintenance was completed,

Prevention: 

Contact has been made with the vendor to ask why we were not notified of the scheduled maintenance and if the maintenance window can be moved to a time when users may not be on the system.

STATISTICS
Service Team: 
EASD