Ellucian Workflow is Temporarily Unavailable
August 12, 2021 9:58 a.m.Outage category:
Applications
Location:
All users of Ellucian Workflow
Status:
Closed
Resolved alert:
08/11/2021 10:08 pm
As of 9pm Ellucian Workflow platform became unavailable and displaying the following error message:
503 Service Temporarily Unavailable.
Initial symptoms:
Customers were calling to say they couldn’t reach Ellucian Workflow.
Duration:
08/11/2021 9:00 pm - 08/11/2021 10:08 pm
Impact to Mason:
Ellucian Workflow was unavailable.
Affected Services:
Workflow
ROOT CAUSE ANALYSIS
Cause:
Vendor maintenance,
Resolution:
Maintenance was completed,
Prevention:
Contact has been made with the vendor to ask why we were not notified of the scheduled maintenance and if the maintenance window can be moved to a time when users may not be on the system.
STATISTICS
Service Team:
EASD