Network Outage – Blue Ridge Core Router
September 18, 2024 7:39 a.m.Outage category:
Apogee, Wired Network, Wireless Network
Location:
Blue Ridge Hall, Peterson Hall, Merten Hall, Southside, Eastern Shore, and Hampton Roads.
Status:
Closed
Resolved alert:
09/17/2024 1:32 pm
Lost network services for Blue Ridge Hall, Peterson Hall, Merten Hall, Southside, Eastern Shore, and Hampton Roads.
Initial symptoms:
Router unexpectedly reloaded when we were looking at other issue at the time.
Duration:
09/17/2024 1:20 pm - 09/17/2024 1:32 pm
Impact to Mason:
Loss of network services for Blue Ridge Hall, Peterson Hall, Merten Hall, Southside, Eastern Shore, and Hampton Roads.
Affected Services:
Network Access, Residence Hall Network (ResNet), Telephone Services
ROOT CAUSE ANALYSIS
Cause:
Router reloaded unexpectedly
Resolution:
Monitoring the reload to make sure the router comes back correctly.
Prevention:
We are in the process of replacing this router, which has been exhibiting unusual behaviors in the past.
STATISTICS
Service Team:
NSOPS, NSENG