Webex Teams: Attaching Files & Built-in Screen Shots

Outage category: 
Webex
Location: 
all locations
Status: 
Open
Resolved alert: 
02/28/2020 3:57 pm

Users were reporting not being able to attach files or screen shots into Webex Teams.

Initial symptoms: 

Users on Webex Teams could not use the attach or built-in screen shot functions in spaces, teams or 1-on-1 spaces. Some users could restart their applications to correct it. Others had to either download and install from webex.com/downloads the newest version.

Duration: 
02/28/2020 12:33 pm - 02/28/2020 3:57 pm
Impact to Mason: 

Users on Webex Teams could not use the attach or built-in screen shot functions

Affected Services: 
Webex Teams
ROOT CAUSE ANALYSIS
Cause: 

Cisco identified a configuration issue in their file policy service which impacted file uploads and screen capture features.

Resolution: 

Cisco corrected the configuration and pushed an update to Teams applications, which was immediately available from their downloads website.

Prevention: 

Cisco is working internally to improve the reliability of the native enterprise content sharing capabilities within Teams. Cisco will continue to monitor to ensure service stability.

 

STATISTICS
Service Team: 
Enterprise Collaboration