Slowness of MESA M: Drive (1/26/2021)February 05, 2021 10:27 a.m.
All MESA users
01/26/2021 11:20 am
Very slow MESA M: drive response
Customers noticing MESA M: drive response started to be very slow.
01/26/2021 9:50 am - 01/26/2021 11:20 am
Impact to Mason:
All active MESA M: drive users. The MESA M: drive service was slow. Some active users had to reconnect, after the issue was resolved.
MESA Departmental Shared Storage, MESA Personal Storage (mydata)
ROOT CAUSE ANALYSIS
Due to a technical account processing issue, the account processing was started during business hours. Usually this is done outside business hours. The processing resulted in slow response for M: drive.
Reboot of operating system.
Avoid account processing during business hours, except for emergency.