Kaltura Mymedia unavailable
December 15, 2020 2:50 p.m.Kaltura KMS/KAF Maintenance
Outage category:
myMason, Blackboard
Location:
Kaltura Online Services
Status:
Closed
Resolved alert:
10/12/2020 7:20 pm
Users were unable to access their MyMedia library in Blackboard
Initial symptoms:
User unable to access MyMedia
Duration:
10/12/2020 6:35 pm - 10/12/2020 7:20 pm
Impact to Mason:
User unable to access MyMedia
Affected Services:
Kaltura
ROOT CAUSE ANALYSIS
Cause:
Vendor misconfiguration with LTI configuration caused connection between Kaltura and Blackboard to break
Resolution:
Vendor corrected error
Prevention:
Vendor requiring additional training for engineers and locking certain fields in database
STATISTICS
Service Team:
Online Learning Resources