Network Outage – Hanover Hall
October 11, 2024 11:06 a.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
Hanover Hall
Status:
Closed
Resolved alert:
10/11/2024 9:55 am
No network services for Hanover Hall
Initial symptoms:
Network Operations lost communication with Hanover switch on monitoring tools.
Duration:
10/11/2024 9:20 am - 10/11/2024 9:55 am
Impact to Mason:
No network services for Hanover Hall
Affected Services:
Network Access, Telephone Services
ROOT CAUSE ANALYSIS
Cause:
Outlet switch was plugged into had no power.
Resolution:
We moved equipment to a different outlet and put in ticket with Facilities to correct the issue.
Prevention:
Have enough engineers on-site to respond quickly to break-fix issues
STATISTICS
Service Team:
NSOPS