NETWORK OUTAGE – NOTTOWAY ANNEX
November 08, 2021 10:39 a.m.Outage category:
Wired Network, Wireless Network
Location:
Nottoway Annex
Status:
Closed
Resolved alert:
11/05/2021 1:49 pm
No Wired and Wireless services for NOTTOWAY ANNEX
Initial symptoms:
One of the switches failed off the stack.
Duration:
11/05/2021 10:26 am - 11/05/2021 1:49 pm
Impact to Mason:
No Wired and Wireless services for NOTTOWAY ANNEX
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Failed switch caused the 2-stackable switches went offline
Resolution:
Replaced the failed switch with a spare switch and rebuilt the stack.
Prevention:
Maintain inventory on-hand for a quick replacement.
STATISTICS
Service Team:
NSOPS