Transfer Call Center Lines (Automated Call Distribution): Phase 4
Impact of the change on users:
No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC):
- Contemporary Student Services/Learning Services
- Facilities & Facilities Elevator
- Housing & Residence Life
- HR & Payroll
- Student Success Coaching
The remaining call center lines will be forwarded back to their existing Veracity lines.
Notes: Calls that are already in progress will not be affected.
Reason for the change:
ITS is moving call center lines to Vonage, Mason’s new telecom provider. (ID # 243258)