Outage category: Applications
Location: All Campuses
Status: Open
Resolved Alert: Tue, January 7, 2020 6:00 pm
Initial Symptoms
Clients were unable to log into Mason’s ListServ website.
Root Cause Analysis
Cause
It was determined that there was a problem in generating/passing the login tokens.
Resolution
Worked with the vendor to correct the issue and restart services.
Prevention
Worked with the vendor to correct the issue.