Outage category: Website
Location: Specific Drupal based websites
Status: Closed
Resolved Alert:
Initial Symptoms
Customers received SSL errors when trying to reach certain websites.
Root Cause Analysis
Cause
Vendor SSL certificate expiration
Resolution
An emergency ticket was opened with firewall vendor. They removed the custom SSL cert and reverted sites to use their built-in, auto-renewing certificate.
Prevention
Vendor has issued new certs that auto-renew and is proactively searching for other websites in our account that may encounter this issue.