Kaltura MyMedia Unavailable

Outage category: 
Blackboard
Location: 
All locations
Status: 
Open

Videos using Kaltura in Blackboard courses were unavailable at times from on March 30. Students could not submit video to Kaltura/Blackboard from March 30.

Initial symptoms: 

Users could not post or watch MyMedia videos on Blackboard.

Duration: 
03/30/2020 8:27 pm
Impact to Mason: 

Users could not view videos in Blackboard that were uploaded/created through Kaltura. Users could not access their MyMedia.

Affected Services: 
Kaltura
ROOT CAUSE ANALYSIS
Cause: 

High demand caused the maximum number of allowed connections to be continually reached.

Resolution: 

Kaltura has temporarily enabled a new caching solution.

Prevention: 

Kaltura will fully move to cloud hosting within the next few weeks which is expected to prevent the issue from re-occurring.

STATISTICS
Service Team: 
Online Learning Resources